Customer Service Manager
Resume:
ANGELA M. DANIELS
OBEJECTIVE: Long-term employment with a dynamic and fun company using my professional experience and education skills . Especially a position leading to further grown and advancement in a supportive office environment.
EDUCATION: Bachelor of Science in Psychology and Minor in Criminal Justice – 2002
Northwest Missouri State University
KEY SKILLS: 17 years customer service experience
12 years property and casualty insurance experience
Proven customer service skills
Multiline phone proficient
10-key proficient
Well-versed in Microsoft Office product
Strong time management & organizational skills
Flexibility and adaptability
Strong verbal and written communication skills
Positive attitude
BUSINESS
EXPERIENCE:
BLACKSTONE INSURANCE GROUP-Omaha, NE
CSR for Commercial Lines - November 2015 – March 2017
*Manage and retained a book of accounts ($200,000)
*Process new business
*Process renewals
*Quote prospects and remarkets
*Compose proposals and offer to prospects/clients
*Process all services of accounts
*Meet with prospects/clients
SILVERSTONE GROUP, INC-Omaha, NE
Account Administrator for Personal Lines - September 2012-February 2014
*Manage and retained a book of accounts ($200,000)
*Process new business
*Process renewals
*Quote prospects and remarkets
*Compose proposals and offer to prospects/clients
*Process all services of accounts
*Meet with prospects/c
HOLMES MURPHY & ASSOCIATES-Omaha, NE
Assistant Account Manager of Commercial Accounts - February 2011-July 2012
*Assisted in managing a large book of commercial accounts ($750,000+)
*Assist account manager of service plans for key accounts
*Complete servicing of accounts, including but not limited to issuing certificates, auto ID cards, processing endorsements, account audits, proposal books, and maintaining current status on all account activities
*Review and set up policies upon receipt
*Promptly respond to customer’s question and/or requests for assistance
*Processed account renewals and new accounts into the Certs/Now certificate system
HARRY A. KOCH COMPANY-Omaha, NE
Personal Lines Specialist – October 2006-February 2011
*Maintain a P&C License
*Manage large book of client accounts
*Provide excellent service to clients & agents
*Proficiently rate new business & remarkets
*Perform account audits
*Strong analyzing skills in determining new business risks & review of renewal policies
*Assist in training of new employees to the personal lines department
AAA NEBRASKA-Omaha, NE
Underwriting Technician – March 2003-October 2006
*Process auto insurance applications & compute internal receipts
*Process policy change requests
*Process AAA membership applications
*Order clue & out of state MVRs
*Process daily payments
*Perform customer service to the agents & territory sales manager
*Assist in training of new employees to the underwriting department
*Policy renewals
PEEL’S SALON SERVICES-Omaha, NE
Accounting Clerk – November 1997-2000
*Process manual checks & invoices
*Responsible for accounts receivable & accounts payable
*Deposit daily payments
*Reconcile customer accounts
*Customer assistance
*Meet various deadlines
LICENSE:
Property and Casualty Agents’ License
TECHNOLOGY:
MS Office (word/excel/lotus notes)
Sagitta Software, AMS Software, ImageRight and Certs Now
References Provided Upon Request
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