SUMMARY

Digital Media professional with strategic perspective and demonstrated expertise in the delivery of high quality client experiences within a complex global organization. Strengths include excellent written and oral presentation skills, client engagement strategy, solution integration knowledge and organizational development

CORE COMPETENCIES

Project Management Business Analysis Quality Control Sales Engineering Service & Delivery

PROFESSIONAL EXPERIENCE

KnockMedia, New Haven CT. August 2014-Current

Director, Client Services

Responsible for the overall satisfaction of our client base.

Increased client base 200% Increased staff by 300% Decreased bug defect reporting by 100%

Proficient with elicitation techniques to address client’s strategic direction.

Build and implement functional requirement specifications to support business initiatives.

Creator and presenter of Data Flow Diagram(s) to define business use cases.

Lead project manager across technical project suite.

Risk identification in client strategy.

Head of Quality Assurance and final signoff on all project go-lives.

Definition of project estimates and resource allocation.

Execution of Scrum methodology and triage throughout project lifecycle.

Identify Gap Analysis for implementation of client business need.

Keyword strategy creation to increase site awareness.

Process mapping & business workflow.

UX direction & definition based on current best practices.

Provide post project support and development.

Key Technologies utilized include: Teamwork, Magento, Lean, Lucidchart, Browserstack, Crashlytics, Fabric, Google Analytics

Crown Partners, Dayton OH. August 2007- 2014

Senior Consultant/eBusiness Sales Engineer February 2012 –February 2014

Head of product and website demonstrations to existing and potential clients.

Document and present concepts to be presented for critical review.

Propose alternative system concepts to meet definitions or specifications.

Create business plans designed to enable client strategic growth.

Review and approve design and test deliverables for projects.

Lead training of end-user client staff in delivered solution.

Key Technologies utilized include: Hybris, Adobe CQ, Exact Target, Magento, Drupal, Solr, EMC Documentum, Confluence, JIRA, Gliffy, Microsoft Visio, IBM Lotus Notes.

Quality Assurance Lead Analyst January 2009 - February 2012

Design specific test plans, matrices and scripts required to evaluate system design integrity and performance as well as review/evaluate test results

Developed and implemented formal test plans to ensure the delivery of quality software applications

Ensured compliance with change control and release management processes

Analyzed test results and led bug triage strategy

Key Technology platforms tested include: Java, Windows, HP-UX, Solaris, Linux, Sybase, Documentum Bugzilla, JIRA, Confluence, RabbitMQ, Magento, Drupal, .CSS, Exact Target

Product Manager August 2007 - January 2009

Strengthened and helped to drive overall success of product suite centered on EMC Documentum content management.

Presented all product functionality both onsite and in live demo environment.

Ensured that product and product marketing efforts supported the company’s overall strategy and goals.

Developed and delivered product training and communication of new products/product changes to internal and external customers.

Created business plans designed to enhance existing product functionality.

Gathered requirements from clients worldwide for implementation into product roadmap.

Defined Product requirement comprehension for the entire software product suite.

Platform Dynamics – Shelton, CT. January 2005 - August 2007

Product Consultant

Conducted Quality Control Analysis, with additional responsibilities for providing pre and post sales support for software products.

Provided remote installation support to clients during pilots.

Presented product suite in User Group environment with 50+ participants.

Collaborated with Product Manager and Software Engineering team in determining product. Requirements and how they are implemented into the software suite.

CYA Technologies-Monroe, CT. December 2001-December 2004

Quality Analyst

Wrote test plans and test scripts for the Quality Control department.

Trained new employees on product requirements and environmental setup.

Analyzed test results and reported defects within internal bug tracking system.

Created best practices document for Quality Control, Sales Engineering and Product Support staffs.

EDUCATION

Sacred Heart University, Fairfield, CT May 2005

BS degree in Business Administration

CERTIFICATES

Pragmatic Marketing Product Manager September 2008

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