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Human Resources Customer Service

Location:
Duluth, GA
Posted:
June 09, 2017

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Resume:

INDIA FERGUSON

614-***-**** ac0rwn@r.postjobfree.com LinkedIn - linkedin.com/in/india-ferguson-999a2260

Personal Profile

To obtain a position expanding my qualifications and experience while applying it towards an unlimited career future.

Education

DEVRY UNIVERSITY (KELLER GRADUATE SCHOOL) Columbus, Ohio (October 2008-June 2012)

Masters in Human Resources Management, concentration in Health Services (MHRM)

CENTRAL STATE UNIVERSITY- Wilberforce, Ohio (August 2003- June 2008)

Bachelor of Science, Business Administration with a concentration in Marketing

Professional Experience

BISON WORKFORCE SOLUTIONS - Peachtree Corners, GA (October 2015-Current)

Human Resources Coordinator/ Process Specialist

Provides administrative support; maintains and facilitates the Human Resources Department processes.

v Key Requirements:

oCreating and maintaining the WOTC program

oSending out all MEC (minimal essential coverage) plans to all temporary workers

oTraining all new employees on the applicant tracking system

oCreating the SOPs and Desktop manuals for all departments; keeping them up to date

oPresenting the new hire orientation to all new employees; making sure that they have all equipment that is needed to succeed at their new position

oHelping implement a new system to the business; going from paper form to a new computerized applicant tracking system (tempworks)

oProcessing of all candidates (internal and external) backgrounds and drug test (onboarding process); Send out notifications to recruiters/managers to let know the status of the candidates

oVerifying all the I-9 documentation and making sure that they are correct; Assisting with the preparations of the annual performance reviews for the employees

HIGHLIGHTS FOR CHILDREN – Columbus, Ohio (May 2015-May 2015/Contract)

Human Resources Assistant

Provides administrative support to the Human Resources Department; performing all clerical duties required for the team to operate efficiently.

v Key Requirements:

oHelping with the new hire process; getting their badges ready and checking all paperwork to make sure its accurate

oAnswering phones and transfers calls when needed

oMaintaining the filing system; filing performance appraisals and other important documents

MOUNT CARMEL CORPORATE SERVICE CENTER – Columbus, Ohio (February 2015-April 2015/Contract)

Human Resources Coordinator

Provides customer service and administrative support to the Human Resources department; gets information and give answers in a timely manner to internal and external customers.

v Key Requirements:

oSchedules appointments and monitors calendars for Talent Acquisition Group and Candidates

oHelp coordinate interviewing events and interview potential candidates

oAssist with daily task and projects as needed

ROBERT HALF (Office Team) - Columbus, Ohio (May 2014-Janurary 2015)

Sourcing Specialist

Sourcing for potential candidates that were in need of employment, by using staffing services to obtain there desired work.

v Key Requirements:

oActively recruited candidates on the internet and over the phone

oSetting up appointment with potential candidate by using virtual interviews

oUsing the internet to post job opportunities to attract potential candidates

MANPOWER- Gahanna, Ohio (October 2013 to January 2014)

Staffing Specialist

Sought out employment for people that needed a job, making sure they met the requirements of the company they desired to work for.

vKey Requirements:

oActively recruited candidates on the web and over the phone

oAnswered phone calls and set up appointments with potential candidates

oHelped candidates with the intake process for the company they desired working for by administering tests that demanded the intellect necessary to excel in their new environment

GC SERVICES- Columbus, Ohio (July 2008 to October 2013)

Unit Manager

Manage a small group, usually 6-12 people, by helping them reach their goals, building status reports, and making sure they exceed their daily expectations.

vKey Requirements:

oPlay a key role in ensuring the successful transition of new employees

oPerform phone reviews and file reviews to make sure the employee is doing what is mandated by our FDCPA policy

oKeep my group focused, and make sure they stay on task always

Additional Skills

Proficient in the following computer applications

oMicrosoft Word, Excel, and PowerPoint

Honors/Awards/Activities

oToastmasters

oInroads

oSHRM



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