Dina Smith

**** ******** ***** *****: 919-***-****

Raleigh, NC 27610 Email: ac0rvt@r.postjobfree.com

Accomplished, dedicated and driven professional with extensive medical and non-medical experience in increasing revenue, managing business operations, creating dynamic team environments and streamlining workflow. Excels at fostering communication and promoting opportunities for collaboration across the company levels. Adept at handling new challenges and functions in a fast-paced environment.

Key Skills: Great Plains, Lotus Notes, LPS, Calyx Point and Microsoft Office Suite

Education & Training

Bachelor Degree, Business Management, National American University, Raleigh, NC, EDC Aug 2017

Associate Degree, Healthcare Management, Ultimate Medical Academy, Clearwater, FL, 2016

Medical Assistant Certificate, Ultrasound of Diagnostic, Carle Place, NY, 1998,

Professional Experience

SETERUS/IBM, DURHAM, NC 2012 – PRESENT

OPERATIONS MANAGEMENT 2016 – PRESENT

Collaborate with foreclosure litigation corporate officers in managing contested/defensive cases.

Ensure compliance with investor, insurer and government agency guidelines for foreclosure activities.

Obtain and prepare presentation materials for hearings and litigated files.

Approve legal fees based on business policies; oversee department schedule for hearings and trials.

Facilitate reimbursements from clients by filling out applicable apportionment forms.

Utilize indemnification tracker and other tools to compile applicable notifications for clients.

FORECLOSURE SPECIALIST/SUBJECT MATTER EXPERT 2014 – 2016

Reduced delays in the foreclosure timeline by identifying and resolving issues.

Ensured loans were processed in a timely manner in SLA by managing a portfolio of defaulted loans.

Minimized discrepancies by processing and auditing invoices and legal bills in a timely manner.

Confirmed correct vesting, lien position and statuses of priority liens and environmental issues.

PROPERTY PRESERVATION SPECIALIST 2012 – 2014

Verified the condition and status of any vacant properties to assess damages.

Remained abreast of any changes to properties by ordering and monitoring regular property inspections.

Protected and secured vacant properties by coordinating maintenance work with corresponding vendors.

Prevented future violations by managing and resolving city code violations and acting accordingly.

PAYOFF SPECIALIST 2012

Verified terms and calculated pre-payment penalty charges by reviewing loan documents.

Generated payoff quotes including PPP charges, estimated fees and costs and interest rate changes.

Estimated escrow advances to better assist clients in obtaining the funds needed.

Ensured accuracy of payoff quotes, researched issues and reported discrepancies to management.

LET’S TALK, CARY, NC 2010 – 2011

MEDICAL BILLER

Verified reasons for unpaid and underpaid claims by contacting the medical insurance companies.

Advised patients of claim statuses and the amounts they needed to pay after submitting claims through E-Paces.

Increased customer satisfaction by greeting customers and managing a multi-line phone system efficiently.

CONTINUED CARE OF LONG ISLAND, REMOTE 2008 – 2011

MEDICAL RECORDS COORDINATOR

Utilized Med-Force software to enter patient information into the filing system.

Verified, assembled and filed medical records to promote efficient and smooth business operations.

Entered new patient demographics into the system and prepared files and records accordingly.

Ensured accuracy and completeness of information when creating new patient files.

Employed the use of the alphabetic and numeric filing system to put medical records into the proper location.

CONTINUED CARE OF LONG ISLAND, FARMINGDALE, NY 2004 – 2008

COMMERCIAL BILLING SUPERVISOR/ACCOUNT RECEIVABLES/COLLECTIONS

Initiated patient refunds while ensuring the secondary payer billing was accurate.

Generated and oversaw the medical biller, payment poster and change of insurance for commercial insurance.

Adjusted bad debts, prepared automatic payments, oversaw daily deposits, posted cash receipts and applied deductibles to corresponding accounts.

Promoted fluid business operations by utilizing advanced medical terminology to maintain communication

Contact this candidate