Kelly Long

713-***-****

ac0rt4@r.postjobfree.com

SUMMARY

I am a detail oriented Professional with the motivation and proven ability to quickly grasp new concepts. I am seeking the opportunity that further enhances and develops my technical skills.

SKILLS & ABILITIES

Knowledgeable and highly proficiency in Microsoft Word, Excel, Access, PowerPoint,

Superb written and communication skills, including technical, business, academic writing

Routinely organized and detail-oriented

Outstanding team player with a strong work ethic.

Refined customer service and problem-solving skills

Excellent time-management abilities

Articulate, motivated and creative.

EDUCATION

Pearson Vue, 2015 Houston TX

Texas Department of Insurance, Agent and Adjuster Licensing

Westwood College, 2011 Houston TX

Associate of Applied Science; Computer Aided Design/Architectural Drafting

Interactive Learning Systems, 2000 Houston TX

Automated Office Systems

Certified Vocational Training

WORK HISTORY

Resident Manager, Passages for Women Houston, TX 11/14-Present

Manages and screens incoming calls to appropriate staff while conducting and monitoring facility for compliance

Attentively monitors residents in accordance with State guidelines and monitors and conducts all safety practices including fire drills, chores to onsite clients

Office Administrator, Inner Loop Counseling Houston, TX 11/15-02/17

Diligently books appointments in a fast paced environment

Monitors documents, contracts and banking information with clients in accordance with State guidelines.

Recruiter/Agent, AIL Houston, TX 11/14-11/15

Consistently booked appointments while meeting with clients and union members to provide membership benefits.

Diligently monitors documents, contracts and banking information with clients in accordance with State guidelines.

Customer Liaison, California Closets Houston, TX 04/14-09/14

Utilized verbal and diplomatic skills to effectively communicate with customers on the phone, while greeting clientele

Maintained organized schedules for the designers as well as successfully built a good rapport with colleagues while working in a team environment including maintaining the polished look of the showroom

Staffing Employee/ Administrative Support, Burnett Specialists Houston, TX 03/13-04/14

Greeting clientele readily and candidly, efficiently managing incoming calls in a fast paced environment while adequately maintain quality assurance for customers on the phone.

Appropriately utilized verbal and diplomatic skills to effectively communicate with all types of customers ensuring the highest quality of customer service.

Attentively complied with corporate policies and security guidelines and consistently maintained integrity and honesty while upholding the highest standard of business ethics

Receptionist/Telecommunications, Marathon Oil Company 09/13-01/14

Receptionist/Customer Service, Ingenia Polymers 08/13-09/13

Receptionist/Customer Service, Halcon Resources 05/13-06/13

Receptionist/Customer Service, Marathon Oil Company 04/13-05/13

Receptionist/Customer Service, Stream Reality Partners 04/13-05/13

Receptionist/Customer Service, AmREIT 03/13-04/13

Warehouse /Replenishing Associate, Platinum Employment Grp Houston, TX 11/12-01/13

Regularly managed production support for wholesalers and manufacturers to businesses while organizing production support and responsibility for quality count

Consistently maintained substantial knowledge of items sold and expectations including sales performance, quality assurance, attendance and punctuality

Replenishing/Sales Associate, Michael’s Arts and Crafts Houston, TX 03/12-09/12

Executed transportation support and financial responsibility in a fast paced environment

Ensuring the highest quality of customer service plus attending to front end sales of merchandise including performance, quality assurance, attendance and punctuality along with time management

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