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Training Customer Service

Location:
Virginia Beach, VA
Salary:
30.000
Posted:
June 09, 2017

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Resume:

ALVIN T. GREGORY

**** ********* *****

Virginia Beach, VA 23464

757-***-****

ac0rsu@r.postjobfree.com

Position Titles

Personnel Specialist 1st Class

Lead Instructional System Developer

Master Training Specialists

Basic Instructor Training Instructor

U. S. Navy Travel Clerk (Personnel Specialist)

Professional Experience

2/15/2017 – Present – Armed Forces Services Corporations

Work and Family Life (WFL) Consultant

Norfolk, VA

Supports Navy Fleet and Family Support Programs, a central delivery system for service member and family support.

Provide services that facilitate personal and family readiness and adaptation to life in the military.

Serve as a non-clinical staff member who provides one-on-one consultation, information and referral, classroom training, workshops and seminars.

Provide a full range of briefings and workshops in support of Pre-Deployment and Post Deployment.

Provide Operational Stress Control information during existing programs and services whenever feasible and practical.

Maintain current, updated data in program area such as resources, informational material.

Provide individualized counseling and assistance to transitioning and relocating military members and their families; family members seeking employment readiness; mobilizing reservists and individual augmenters and their family members.

7/11/2016 – 2/13/2017 - General Dynamic Information Technology

Training Specialist

Norfolk, VA 23351

Coordinates the delivery of the U. S. Navy training, Operation Stress Control program

Establishes and reviews course content and objectives

Conducts training sessions.

Maintains records of training activities, and program effectiveness.

May serve as technical team or task lead.

Conducts research into new training, educational, and multimedia technologies.

Maintains current knowledge of relevant technologies as assigned.

Participates in special projects as required.

10/21/2015- 7/01/2016 - KOVA Global Inc.

Lead Instructional System Developer

Virginia Beach, VA, 23452

Develop Complex Job duty task Analysis (JDTA) in accordance with NAVEDTRA 137 (series).

Develop Training Plans to include analysis, course development, course management, instructors training.

Perform work with the Project Manager and/or Instructional Developer to create online learning modules and live web-based training sessions (CBT)

Create Instructor-led training guides, and supporting materials following prescribed instructional design process.

Coordinate instructional design projects from inception to completion; enter data into database, and maintain files and records.

Work with a team in the development of instructional strategies, course materials, assessment techniques, appropriate integration of instructional technologies and best practices and conduct occupational analysis and develop job profiles.

Assist in design and production of learning materials in a variety of formats including print, graphics, audio, video, animation, and multimedia to support teaching, learning, and information needs.

Consult with customers and management on the best use of instructional design strategies and create accurate learning objectives.to produce effective multimedia instruction.

Research, make recommendations, and implement best practices leveraging instructional resources, instructional technologies, and multimedia hardware/software.

2/02/2015- 10/16/2015 - AECOM

Training Specialist

Norfolk, VA 23511

Provides introductions and orientations to new employees.

Train employees in the safe and proper use of equipment.

Facilitate staff training workshops and refresher courses for new instructors and facilitators.

Analyzes, develops, implements and evaluates performance based technical training programs and curricula.

Maintains relevant technical subject matter expertise and understanding of current business processes and customer experience.

Acts as subject matter expert in specific area of technical (operational) expertise.

Implement and improve the efficiency and effectiveness of company training procedures.

Conducts course reviews of individual training plans.

Coordinating all activities to ensure classrooms and equipment is available for scheduled training periods.

Provide recommendations regarding the processes used to analyze, design, develop, implement, and evaluate innovative interactive courseware, and the development of instructional policies.

11/15/2012 – 02/01/2015 - NAVY RESERVE PROFESSIONAL DEVELOPMENT CENTER NORFOLK

Course Coordinator Administrative Support:

Little Creek, Virginia

Provides customer service in person, via email or by telephone, and completes correspondence (e.g./ answers written inquires, prepares letters to obtain missing information, etc.) related to military pay and personnel by retrieving data from various information sources.

Ensuring that all aspects of assigned events are organized, coordinated and monitored and that technical support is provided.

Maintain adequate accounting information ensuring that all students are credited for attendance.

Provide the use of other facilities by booking and scheduling alternates facilities and services for student use.

Provide administrative support for the planning, coordination, scheduling, and monitoring, course materials.

Maintains records of training activities, participant progress, and program effectiveness.

Make and assist in the development and establishment of course content and objectives.

Update course documentation as needed to ensure timeliness and relevance.

Participates in special projects as required.

Education and Training:

Bachelor of Liberal Arts-Excelsior College

Undergraduate studies Virginia State University and Norfolk State University

Professional Technical Studies

Public Administration

Personnel Supervision

Principles of Management

Human Resource Management

Certificate Master Training Specialist

Curriculum Development

Navy Reserve Senior Officer Leadership Training

Equal Opportunity

Honor Grade Navy Yeoman and Personalman advance Training

Military Awards: National Defense Service Medal, Marksman, Navy Letter of Commendation, Meritorious Unit Commendation, Military Outstanding Volunteer, Good Conduct Medal Active, Navy/MC Achievement Medal, Naval Letter of Appreciation, Humanitarian Service Medal, Armed Forces Service Medal, Expert M16/M4 Rifle, Letter of Commendation NMCB 18, GW-Terrorism Service Medal, Iraq Campaign Medal, Army Commendation Medal, Sea Service Deployment Ribbon, Navy "E" Ribbon.

Software Programs:

Windows XP, 7, Vista (Home/Professional Editions)

Microsoft Office Professional (Word, Access, Excel, Outlook, PowerPoint)

Corporate Enterprise Training Activity Resource System (CeTARS)

Fleet Management and Planning System (FLTMPS)

Navy Reserve Order Writing System (NROWS)

Navy Standard Integrated Personnel System (NSIPS)

Defense Travel System

Transaction Online Processing Systems (TOPS)

Master Military Pay Account Program (MMPA)

Secret Security Clearance: Yes: Expires 2016



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