Customer Service Sales

Julie A. Childers

*** ****** **., *******, ** ***05

402-***-**** *****.*.********@*****.***

SKILLS

More than 15 years of experience using MS Word, creating reports, newsletters, mail merge. More than 10 years of experience with Publisher, Outlook, and PowerPoint. Basic knowledge of Excel and Access.

Conversational fluency in American Sign Language, basic knowledge of Spanish.

More than 20 years of customer service experience, more than 15 years of retail experience, high volume seasonal POS, cash handling and register, count-in/out register, excellent phone etiquette and multi-line phone experience.

More than 5 years secretarial / receptionist experience, working with the public, assisting staff and volunteers, managing activities calendar, managing member database, mail distribution, ordering and maintaining supplies, maintaining petty cash fund, publishing weekly bulletin and newsletter, typing correspondence and meeting minutes, producing yearly report booklet and membership directory.

Extensive volunteer experience in the Lincoln community, serving various roles on non-profit boards.

EXPERIENCE

12/2015 – current Follett/UNL Bookstore East Campus Lincoln, NE

Sales Associate I

Customer service, POS, cash register, answer phone, create displays, check in shipments, put out new merchandise, count in/out cash drawer

Check expiration dates, mark clearance items and price changes, process buybacks and rental returns, help Assistant Manager with daily paperwork

10/2010 – 05/2012 Q.P. Ace Hardware Lincoln, NE

Cashier

Completed transactions, handled cash and credit sales, exchanges, and returns. Suggested add0ons, Ace Rewards card, and promo merchandise

oReceived a Secret Shopper customer service score of 100%

04/2009 – 12/2009 Aquarius Beads & Gifts Lincoln, NE

Sales Associate

Designed, made and sold handmade jewelry at mall kiosk.

Opened, closed, and attended kiosk as scheduled, set up displays, cleaned merchandise, assisted customers with selections, encouraged taking classes at our main store.

Ran register, handled cash and credit card transactions, counted in/out register.

08/2007 – 04/2009 A Novel Idea Bookstore Lincoln, NE

Sales Associate

Assisted walk-in and phone customers with selections, recorded requests, called reminders of held books, and packed books for shipping.

Opened and closed store, re-stocked shelves, cleaned, helped take care of the store’s resident cat, set up creative displays of books.

08/2004 – 05/2005 UNL Libraries, C.Y. Thompson Library Lincoln, NE

Library Assistant II

Assisted patrons with circulation of materials, registered community patrons, collected payment for fines, answered phones.

Shelved returned items, retrieved, copied and prepared items for Interlibrary Loan.

Assisted other staff and faculty on special projects as needed / requested.

1/1998 – 02/2004 Second Baptist Church Lincoln, NE

Secretary

Answered multi-line phone, relayed messages, and distributed mail.

Assisted four staff members, boards and committees, and 250 church members with scheduling, correspondence, document editing and duplication, notifications and reminders, coordination and supervision of volunteers, ordering and receiving of supplies, arrangements for events, maintaining petty cash fund, and other various tasks.

Published and distributed weekly newsletters, bulletin and annual directory.

EDUCATION

01/1997 – 05/2005 University of Nebraska-Lincoln Lincoln, NE

General Studies, 48 hours earned

07/2002 – 03/2004 Southeast Community College Lincoln, NE

American Sign Language, 18 hours earned

08/1995 – 04/1996 Wayne State College Wayne, NE

General Studies, 12 hours earned

REFERENCES

Jennifer Merrill, Assistant Manager, Follett/UNL Bookstore East Campus, 402-***-****

DJ Yardley, former co-worker, Follett/UNL Bookstore East Campus, 402-***-****

Jan Blank, President and co-volunteer, Lincoln Artists’ Guild, 402-***-****

Contact this candidate