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Manager Customer Service

Location:
Omaha, NE
Posted:
June 09, 2017

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Resume:

Rhonda Dugger

***** ***** ******

Omaha Ne *****

ac0rjq@r.postjobfree.com

402-***-****

402-***-****

Objective : Seeking a challenging position of a tax preparer, Manager in a reputed firm.

Extremely talented finance professional with an extensive experience in preparing tax returns for businesses and

individuals.

Core Competencies

•Proven track record to provide accurate financial services for tax returns

•In depth knowledge of filing individual tax returns, small business Sch C and forms that go with them.

. Knowledge of Tax law

•Sound knowledge of statistical & mathematical applications

•Excellent analytical & communication skills

•Detailed knowledge of legal & clerical procedures and transcription

•Ability to multi task and work in fast paced environment

•Exceptional customer service skills

•Instructor of basic tax

Professional Experience:

•Responsible for preparing income tax returns of business firms and individuals

•. Instructed students in a class enviornment

•Answer client queries regarding tax codes and appropriate deductions

•Advice clients about investment strategies to minimize their taxes as per tax laws

Used Researching tools to better advise clients

•Perform e filing tasks as per schedule

•Addressed complex tax issues and tax deduction problems of clients

Help clients with federal and state audits

•Assist clients about legal issues, tax amendments and payment plans

Education:

GED Nebraska 1977

H& R Block Tax classes 1989 2000

Basic, Advanced, Intermediate, Sole proprietor, Partnerships

Registered Tax Preparer certificate

Awards:

Best Client Retention, Cleanest office, Best overall office growth

Merit Club, Honors Club

Employment History:

Duggers Cafe 8/2/2014 05/31/2017

4950 Dodge St ..402-***-****

Owner/ Manager of Cafe

Set up the restaurant and to be opened. Managed and hired and fired employees.

Set up tasks and lists for employees and created routines for employees. Created schedules for employees. Did

coaching where needed. Took care of customer relations and problem solving. Set up parties in the restaurant.

Prepped foods needed. Did quality control of foods. Helped create specials with the Chef. Did some administrative

duties. Helped with advertising and marketing.

Robert Half Temp services 03/2014 04/15/14

Nosal CPA Office

•Jackson Hewitt Tax Services Omaha Ne 2008 Now

•604 So 72 street Omaha Ne 68114

402-***-****

Office manager (2009-2013), Tax Preparer (2008-2013} Teacher {2009-2013}

Managed 3 tax offices, did schedules, prepared tax returns complex and regular returns,

trouble shooting issues, maintained offices to run daily.

•Trained employees on the job training

•Inventory and order of supplies needed for 4 offices.

•Taught classes for Basic, advanced, intermediate tax courses

Rhonda Tax Services 2006-2008

Owner/Operator

I prepared tax returns and did accounting and administrative duties.

I was self employed.

Liberty Tax Services Omaha Ne 2003-2005

8413 W Center Rd Omaha Ne 68124

402-***-**** {Closed} Chris & Jackie Scott

I prepared Tax returns and managed the Tax office

I trained employees to do taxes and on the job training

US TAX PROS, Omaha Ne 2001– 2003

7925 L St Omaha NE 68127

402-***-**** Mel

Tax Preparer (2001-2003)

Administrative Assistant

Prepared truck drivers P & L statements and applied them to sch c tax returns.

HR Block Tax Service, Omaha, Ne 1989 – 2000

2922 so 24 th St Omaha Ne 402-***-****

Tax Preparer/ Supervisor

I prepared tax returns and did administrative duties



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