Customer Service Professional Experience

Jessica Pepin

Fairfax Va. 571-***-****

*************@*****.***

PROFESSIONAL SUMMARY

Over 10 years’ experience in the fields of customer service, training, administrative, and management. Excellent customer service skills, team building, and great attention to detail. Strong work ethic with a willingness to exceed the expectations of both leadership and customer base. Highly proficient in Microsoft Word, PowerPoint, Excel software applications.

PROFESSIONAL EXPERIENCE

Community Management Corporation (CMC)

Field Services Manager- 03/5/2015-03/08/2017 Chantilly, Va

Manages the field service personnel who perform routine services including installation, maintenance and repair.

Oversee the scheduling and training of field services representatives. To develop and deliver in house training for the employees regarding the service procedures and the companies policies and procedures.

Negotiates service contracts and the ability to provide proper documents and procedures on a client to client basis.

Ensured proper data submission to include time keeping, scheduling, receipts, billing inquiries, and the insurance information into tracking systems.

INOVA

Administrative Coordinator 08/17/2005-03/01/15 Fairfax, Va

Receiving/Tracking invoices for payment

Receive and Schedule requests for “eight” conference rooms related to various tasks

Input work hours/PTO/ and other productive/non-productive work hours into proper software.

Order and maintain stock of supplies and materials needed.

Posted and maintained company policies and procedures to ensure the availability for employees

Reconcile invoice, credit card statements, and check registers for use in research requests.

Receive and resolve patient request concerning engineering customer services

Operate and manage the daily and monthly TMS computer software system for all work orders

Scheduled preventive maintenance work orders to include weekly, monthly, quarterly, and annually.

Manage the E-work order system for engineering and security customers

Track monthly department statistics and thoroughly updating graphs.

IFOH disaster drills scheduling and partaking, update local police and fire department how many patients had come in through the ER

Direct communication with all hospitals, EMT, Fire Department, Police department in Northern Virginia due to IFOH protocol.

SUMMARY OF SKILLS

The Lawson software

Scheduler Plus

Kronos System Software

TMS Software Systems

GetWellNetwork Systems

IFOH Disaster Team Member

VHAS System

WEBEOC Computer System

NexGenisys System

All Microsoft Softwares

Punctual

Reliable

EDUCATION

Fairfax High School

Northern Virginia Community College

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