Technical Writer
Resume:
Michael A. Jensen
Las Vegas NV 89113
ac0re8@r.postjobfree.com
SUMMARY
Seasoned technical writer with twenty years of experience specializing in software development life cycle (SDLC) technical documentation for computer systems for Information Technology and Production Support staff.
My core skills lie in creating user documentation and training to promote comprehension within both technical and non-technical audiences. I pride myself in using clear, concise terms and language, resulting in documentation that is useful and valuable to the end user.
PROFILE
Software: Word, Visio, Excel, Outlook, Camtasia video, Adobe Acrobat,
PowerPoint, SharePoint, PhotoShop, Snag-it, Paint Shop Pro
BACKGROUND
April 2017 to present – Metaltech – Technical writer
- Created process and procedure documents.
- Created work flow procedure documents.
April 2015 to September 2016 – Link Technologies, Las Vegas NV - Technical writer & trainer
- Created internal process and procedure documents for City of Aurora IT department.
- Created user documentation for in-house proprietary applications.
- Created network, hardware and software diagrams and flow charts.
- Created new hire Camtasia video and PowerPoint training modules
- Created hardware and software support documentation to assist support personnel.
March 2012 to June 2014 – Health Data Insights, Las Vegas NV - Technical writer & trainer in Software Development department
- Created, edited, and updated user documentation for in-house proprietary applications.
- Created and customized user training including PowerPoint and Camtasia presentations.
- Assisted with SharePoint administration.
June 2011 to November 2011 – Batteries Etc. - Manager
- Supervised daily operation, opening & closing, inventory, and other store functions.
- Installed, set up and used Quickbooks to manage time and payroll.
November 2010 to January 2011 – NetDirector - Technical writer (contract)
- Created and edited new interface guide for updated NetDirector mortgage web application.
- Worked with software developers on task analysis needs and application flow.
- Continually revised interface guide to reflect updated GUI functionality.
October 2008 to August 2009 – Cellular Amplifiers - Manager
- Managed daily operation, opening & closing, inventory, and other store functions.
- Installed, configured, and used Quickbooks to manage financial data.
February 2008 to July 2008 – Consultis - Technical writer
- Created and edited financial software using MS-Word, Adobe Acrobat, Paint Shop Pro, PowerPoint, Snag-It, and other applications as needed.
- Created customized software manuals, documentation, and job aids for bank tellers.
September 2003 to June 2007 – BellSouth/AT&T - Technical writer & trainer
- Created software user guides using FrameMaker, Word, Robo-help, and Powerpoint.
- Created and conducted training on a national enterprise level.
September 2001 to August 2003 – Ascom Transport - Technical writer & trainer
- Captured, edited, and formatted digital images to create illustrations using Photoshop.
- Conducted on-site training for both software and hardware devices.
May 2000 to August 2001 – Netifice Communications - Technical writer
- Performed technical writing duties including updating all support documentation
- Created a Java-based quick reference knowledgebase for second level tech support.
November 1996 to April 2000 – MCI WorldCom – Technical writer & trainer
- Supported corporate laptop users nation-wide with hardware, software, and OS issues.
- Created and conducted training for new hire first and second level helpdesk personnel.
January 1996 to October 1996 – G.E. Capital - Help desk analyst for NEC Computers (contract)
- Performed technical analyst support duties in the laptop support and desktop support section.
- Created and managed online help files using Robo-help.
October 1994 to December 1995 – United States Postal Service - Mail handler.
- Coded and sorted mail by zip code
- Organized mail routing to the appropriate dock for truck loading and transport.
- Managed timely handling of mail and package flow.
July 1993 to October 1994 – H.U.D. (Housing & Urban Development) - Admin assistant
- Supported staff with admin services including word processing, graphics, copying, and typing.
1972 to 1993 – U.S. Army Sergeant, Retired (Military Intelligence branch)
- 20 years active duty service in the U.S., Korea, Germany, and Iraq.
- Extensive experience managing and conducting training in both small and large groups.
- Veteran status.
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