QUALIFICATIONS

Consummate analytically thinking professional experienced in performing a full range of complex administrative, and technical duties while exercising sound judgment and discretion.

SKILLS

Computer savvy Microsoft Office (Word, Excel, Power Point, Access, Outlook) Westlaw LexisNexis

A passion for executive support Meticulous about details Highly organized Great interpersonal skills

Excellent communication skills (written & VERBAL) Legal & compliance administrative experience

Installation, configure, maintain and support PC hardware and software upgrade hardware & software

Ability to self-prioritize, multi-task and ask for help when necessary but work independently

Booking flights and making travel arrangements; organizing detailed itineraries

CAREER HISTORY

JACKSON TAX SERVICE Tax Preparation st. albans, ny

Seasonal - Executive Assistant 2017-Present

Manage accounts receivables, control inventory while maintaining equipment and technology. Increased efficiency through the implementation of office standards in recordkeeping utilizing Intuit Document System. Researched IRS compliance procedures and client issues. Utilized Intuit Pro Series to input tax return data. Provide administrative and business support utilizing Microsoft Office Word, Excel, and Outlook while assisting the CEO, CFO and office B manager.

B & R AUTOMOTIVE Automotive, Towing & Racing haverford, pa

PT - Executive Assistant (2012 - 2016)

Provide administrative, technical & business support for the CEO. Install, configure, maintain and support PC hardware and software. Upgrade hardware & software. Utilized Microsoft Office, Word, Excel and Outlook to manage all calendaring, write correspondences and compile data for spreadsheet analysis. Also made travel arrangements and ran errands for business and personal life.

westat, Inc. Market Research & Analysis rockville, md

PT - Research Field Data Collector (2013 - 2015)

Introduce the Population Assessment of Tobacco and Health (PATH) study to potential respondents in the Montgomery County PA area. Screen, Interview and if necessary gain the cooperation of reluctant respondents. Use of company issued laptop loaded with Computer Assisted Personal Interview (CAPI) technology to conduct screener interviews to determine eligibility. Assist respondents in answering the extended interview questions using Audio Computer Assisted Self-Interviewing (ACASI). Schedule appointments with a health professional. Instruct respondents on how to collect their biological samples. Package and ship biological samples to the lab. Scan and activate method of payment debit cards. Adhere to quality control measures, complete and submit expense reports and electronic timesheets. Attend weekly phone conference calls. Complete on-going training modules on line as required. Update system software as required. Transmit daily.

Certifications:

2013 (NIH) National Institute of Health – Information Security and Privacy Awareness Certification

General Interview Techniques Certification

Field Interviewer Standards & Ethics Certification

WESTAT Code of Conduct & Ethic Certification

2014 (NIH) Information Security and Privacy Awareness Refresher Certification

verizon wireless Telecommunication greenville, sc

Senior Customer Service Representative (2003-2007)

Demonstrated a sense of urgency in a busy call center environment utilizing one call resolution via ACCS, Eroes and Vision systems. Researched account transactions, demonstrating a keen ability to problem solve complex issues with active listening skills while diffusing difficult customer service situations with tact and ease, thus winning customer loyalty. Made service changes, recommended service & equipment options and Tier I technical service troubleshooting.

Key Accomplishments & Recognition:

2003

Employee Commendations (14)

2004

Employee Commendations (45)

Achievement Awards for 9.4% Transfer Rate; 31 sec Call Hold; (3) 95% - 99% Schedule Adherence.

Certificates of Excellence – Quality Control Perfect 10 & Customer’s Choice Award & Eye on the Prize.

Certificates of Recognition – Low Average hold, Most Contract Renewals January (94) & October (173).

Corporate Directors Achievement Card & Appreciation gift – (1) each from Mark Stewart & Mark Francos

Recognition as the Most Improved Rep from 2004 – 2005.

2005

Employee Commendations (21)

Achievement Award – 98% Great Schedule Adherence & Most Improved Average Handle Time.

Associate Director Achievement Card & Appreciation gift – (4) Iris Wright Johnson.

Certificates of Excellence – Customer’s Choice Award & Eye on the Prize Adherence.

Certificates of Recognition – Transfers; Quality & Transfers & Average Handling Time.

2006

Employee Commendations (14)

Certificates of Recognition – Educating customer on utilizing the #PMT automated payment system.

Internal Divisional Commendations (3) for Sensitive Nature Problem Solving Skills.

2007

Employee Commendations (25)

Achievement Awards for 9.4% Transfer Rate; 31 sec Call Hold & (2) 97% Schedule Adherence.

Associate Director Achievement Card & Appreciation gift – A.S. Director, Brett.

Certificate of Achievement – Net Promoter Score “9”.

roane-barker, inc. Hospital Equipment & Supplies Wholesale greenville, sc

Office Administrator (2000-2002)

Managed billing: order release, invoicing, statements and financial reports. Spearheaded sales account management program. Bolstered management efficiency in recordkeeping while maintaining an extensive client database. Played a vital role in assisting customer service in making the transition from a DOS based platform to LAN based windows platform with Microsoft Office modules: PC set-up, Installation, configure, maintain and support hardware and software. Upgrade hardware & software, training and troubleshooting. Provided administrative support for personnel and system operation departments; assisting the CFO with special projects utilizing Excel while maintaining a confidential status regarding sensitive documents.

Key Accomplishments:

Increased efficiency through the implementation of office standards in recordkeeping.

During the corporate restructuring phase assisted terminated employees with enrolling in educational retraining.

wilmington trust, National Commercial Banking wilmington, de

Senior Conversion Specialist (1998-1999)

Security clearance access, generated client trust summaries and reconciliation reports via Best Link System. Updated price changes via Bloomberg to VRU response system. Imported files from Omni SunGard System to Excel and Access Microsoft Office programs for reporting purposes.

Key Accomplishments:

Noted for in-depth industry knowledge and outstanding database management skills.

vanguard group, inc., Management Investment Open-End malvern, pa

Pre-Processing Service Associate (1996-1998)

Researched and prepared lost earnings and core transactions for Institutional clients. Reviewed requests for accuracy, completeness and adherence to plan provisions. Issued work tickets for processing request through automated tracking system. Identified, analyzed and resolved operational issues. Interacted with other departments in the performance of daily work activities while researching and resolving processing issues.

Key Accomplishments:

As a selected corporate team member; set-up Microsoft Office Access database for Y2K records integration.

Promoted to the External Entities Division.

EDUCATION

A.S., Computer Science, GPA 3.35 Harcum College, Bryn Mawr, Pennsylvania

B.S., Business Administration, minor, Law, GPA 3.273 Strayer University, Washington, DC

Studying part-time MASTERS, Public Administration, GPA 3.1, Walden University, Minneapolis, MN

*(4) courses needed to graduate

MMPA 6115 Foundations of Graduate Study MMPA 6431 Finance & Budgeting for the Public Sector

MMPA 6200 Intro to Public Administration MMPA 6435 Human Resource Management

MMPA 6405 Ethics & Social Justice MMPA 6461 Public Sector Economics

MMPA 6420 Organizational Mgt. & Leadership MMPA 6465 Strategic Planning:

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