Rebin Paul

BL. No. ***, FL. No. ***,

Street 6A, Discovery Gardens,

IBN Battuta, Dubai, UAE.

Mobile: +971-*********

: +971-*********

E-mail: ac0r95@r.postjobfree.com

Skype ID: paulrebin

With a strong background in network engineering along with unique drive for excellence & success, contribute to the growth of the organization in the capacity of an IT Engineer.

A rapid learner with proven communication skills with enthusiasm and energy. Ambitious with a clear vision and outstanding technical exposure with a strong background in networking. Enthusiastic team m e m b e r and an excellent individual performer.

Planning & Implementation (LAN, WAN)

IT Infrastructure and Network

Learning and Researching

IT business development

Network Engineering

Insightful and Self-driven motivation Enthusiastic & ambitious Diplomacy Problem Solver

Team Leadership & Team Player Effective listening skills

Ability to achieve high customer satisfaction

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BE (Computer Science), Bangalore University: 2004

Pre-Degree, M.G.University: 1999

CCNA

Cisco Certified Network Associative

CISCO ID: CSCO12737905

CCNP

Cisco Certified Network Professional

CISCO ID: CSCO11636654

MCP

Microsoft Certified Professional

ID # 6056902

MCTS

Microsoft Certified Technology Specialist

ID # 6056902

MCITP

Microsoft Certified IT Professional

ID # 6056902

MCSA

Microsoft Certified Solution Associate

ID # 6056902

RHCE

Red Hat Certified Engineer

804************

ITIL

Foundation Certificate in IT Service Management (ITILF)

5563412.20484201

RAQMIYAT LLC, ABU DHABI, UAE.

Computer Engineer April 2015 – Present

Clients: 2

EXPO 2020, DUBAI, UAE.

IT Server Support Engineer February 2017 - Present

Between October 2020 and April 2021, Dubai will host the next world Expo. Bringing together more than 180 nations and an international audience of millions as well as global companies, educational institutions and NGOs who will each bring with their contribution to the themes of event interpreted through their unique cultural backgrounds. An Expo is a global destination for millions to share ideas, highlight innovation, and encourage collaboration. (http://www.expo2020dubai.ae )

Responsibilities

Server Side:

Managing Microsoft Windows Server 2012 R2, Hyper-V. Creating users, groups, OU, mailbox, resources.

Performing regularly scheduled backups and verifying backups via test restores. Checking Security Logs/Alerts. Checking backup error.

Fortinet (FortiGate 100D) - Managing the routes, policies & Objects, VPN tunnels, user configuration.

Installing Print servers, IP Printers, Network Printers and Multifunctional Printers.

Managing Skype for Business 2015 servers and clients. Enabling the access to new users and Installing Lync clients on various plot forms (android, IOS and windows).

Preparing the server if request come from the IT Department and any new setup implementation.

Fulfilling the requirements from the department and third party related to the server provided.

Monitoring file servers ensuring backup and sync server are in order.

Co-coordinating with hosted domain for DNS, CName, AAA records etc.

Configure and manage Symantec AV Server.

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Configuring and managing Synology file server, backup sever, sync server. Regularly monitoring Files systems space.

Adding local users and group file servers and assigning permission as per request from departs and users.

Configure and Manage Exclaimer software for E-signature in exchange Server.

Taking all the VMs backup time to time, if required.

Taking backup of Fortinet VPN. If, any changes in configuration.

Testing server and desktop virus protection and updating virus data.

Daily backup for DB servers and Weekly twice server clone of APP, DB, DEV Servers. Verifying that all servers, applications, and databases are up and functional.

Managing and Configuring Distribution and Dynamic distribution groups in Exchange admin center and giving mailbox access to users, forwarding emails, changing the permission or from the mailbox belonging to that particular staff.

If there is any downtime Scheduled, I have to standby and monitor the servers and check the application and services are up and running.

User Side:

Installing Devices and Configuration of ClickShare, We present, Apple TV, HDMI. Meeting rooms for audio/video conferences and presentations (Go Meeting, WebEx, Webex Arcadin, Lync etc.

Configuring IP phones in Call Manager and VPN to access Focus software for finance department users.

Configure upgrading/downgrading Mac/Imac/Ipad and its configurations under domain. Adding the host entry in Mac for accessing the portal links.

Troubleshooting the users laptop and application issues.

Troubleshoot the Skype for Business from server and user side.

Giving access to the share folder as per request from the user, keeping the confidentiality and approval from request or line manager/owner of the folder.

Configured Meeting room resources and giving access as per the request from Business support team.

Checking client AV versions and updates.

Verifying LAN and WAN connectivity.

Supporting technical staff in office and remote office as per requirements.

Handling Troubleshoot problems reported by users.

Supporting user 24/7.

Others:

As per user or department request suggesting the specification of related queries and supporting the procurement team time to time related to IT hardware or Software queries, with no errors.

If any user desk migration requires then I have to come on weekends and connect all the users IT assets and IP phones .

Activating or Deactivating the Access Card for Office doors.

Taking Handover from users & coordinating with Business Support Department.

Co-ordinate with suppliers and technical team and make sure the work is completing as per requirement.

Co-ordinate with HR for updating new employees and existing employees documents matters.

Documenting and sharing procedures.

Key Accomplishments

Updating with new technologies.

Consulted with clients and vendors to identify key requirements, defined project scope, developed project plan and schedule.

Diagnosed and quickly resolved a wide range of applications and networking problems to help minimize downtime.

Developed trends by monitoring and analyzing incoming calls, problems and support requests.

Maintained overall ownership of user’s issue & service ensuring that they receive resolution within a reasonable timeframe.

Provided assessment of urgency and business impact on all support calls.

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Clients: 1

Cleveland Clinic Abu Dhabi (CCAD)

IT Support Engineer April 2015 – February 2017

Cleveland Clinic Abu Dhabi is a unique and unparalleled extension of US-based Cleveland Clinic’s model of care, specifically designed to address a range of complex and critical care requirements unique to the Abu Dhabi population. (www.clevelandclinicabudhabi.ae )

Responsibilities

Oversee and update assigned support service requests and incidents via IBM Tivoli ticketing tool.

Handle daily technical support activities on desktop support, data network and server management.

Setup AIO’s (All-In-One), Anastasia PC’s, WOW (Workstation on Wheel) machines and peripherals like Intermec Barcode Scanner, Code barcode scanner, Follow me Printers and test network connections.

Install and test desktop software applications like Epic, Mawared, LMS, VM Ware (VDI) and test computers to ensure proper functioning of computer systems.

Deploying new equipments like Vocera communication systems, Zebra printers, SSO (Single Sign On) for IBM, NUC (Next Unit of Computing), Telemetry Monitor and KRONOS. Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment.

Train end users on usage of computer hardware and software and peripheral device operation.

Adhere to security policies as per corporate manuals and directives.

Interact with staff on desktop problems and their resolution.

Interact with numerous computer platforms in a multi-layered client server environment.

Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, application servers, and administrative systems.

Requesting and coordinating vendor support.

Set up and troubleshoot of IPCS (Interactive Patient Care System), STB (Set Top Box), Projector and WebEx meeting room.

Key Accomplishments

Attained Excellence Award for the sincere work and performance in 2015

Consulted with clients to identify key requirements, defined project scope, developed project plan and schedule.

Diagnosed and quickly resolved a wide range of applications and networking problems to help minimize downtime.

Developed trends by monitoring and analyzing incoming calls, problems and support requests.

Maintained overall ownership of user’s issue & service ensuring that they receive resolution within a reasonable timeframe.

Provided assessment of urgency and business impact on all support calls.

Used to record incident resolutions in the help desk tool.

Manage service requests, software installations, new computer setups, upgrades, etc.

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PQUBE IT SERVICES PVT.LTD., INDIA.

Network Engineer – IT support July 2010 – January2015

PQube IT Services Pvt. Ltd. (www.pqubeits.com) is a Software Development Company providing IT based services to its global clients. Designs, develops, manufactures markets, sells and supports a wide range of software products that in many cases are customized to client requirements.

Responsibilities

Keep good working relationships with clients for enhancing customer satisfaction. Interact

proactively with directors, senior managers and key client management team.

Troubleshooting system and network problems, diagnosing, and solving hardware or software faults.

Support the company LAN, including data centers, design lab, remote access and worker areas.

Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.

Provide Call Support for the Customers to Fix the Issue.

Managing all network infrastructures and servers at in sites and Provide Support on internal Network LAN issue. Proactively providing solutions to field resources to resolve the customer's problem.

Troubleshooting on Windows 2003 /2008 Server operating systems.

Monitoring & troubleshooting network, hardware & software issues.

Create, change, and delete user accounts per request on the server OS.

Follow up and make scheduled callbacks to customers where necessary.

Stay current with system information, changes and updates.

Key Accomplishments

Consulted with clients to identify key requirements, defined project scope, developed project plan and schedule.

Provided training for new employees.

Provided functional and technical support, troubleshooting and diagnosing hardware and software problems, including desktop, laptop, LAN, and remote systems.

Done Installations, configuration, up gradation of windows 2003, 2008 servers.

Implemented and configured the corporate LAN environment.

-Hardware and Microsoft support for the Client machines.

-Installation and configuration of network Printers.

Focused self and team members in accomplishing work objectives.

Performed daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, and verified completion of scheduled jobs such as backups.

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LOGIC SOFTWARE SOLTIONS PVT. LTD., INDIA.

Network Engineer May 2008 – December 2008

The company ventured into IT education and into Management Education in 2002. The main trust of the company is to impart quality education to the students. Logic introduced the concept of IT certification courses in Kerala.(www.logicindia.net)

Responsibilities

Generate quality lesson plans and project objectives.

Deploy network equipment and configure as per project design.

Build high availability LAN / WAN high speed connection and network topology.

Maintain solutions for network availability and operational efficiency of the overall network.

Provide innovative teaching strategies.

Design & develop proposals for technical infrastructure improvement.

Support day-to-day issues in Windows 2003 Server / Windows 2008 environment.

Monitoring & troubleshooting network, hardware & software issues.

Support the company LAN, design lab and remote access.

Network equipment deploying and requirement-based configurations.

Key Accomplishments

Performed troubleshooting for Network Related Issues.

Involved in staff training sessions and team building.

Managed user accounts, permissions, email, anti-virus, anti-spam.

Developed curriculum activities and assess curriculum development programs.

Coordinated presentations and network demonstrations.

Installed / configured / maintained Windows 2003 Server / Windows 2008 environment.

Troubleshot and supporting DNS, DHCP related issues.

Supported activities for business network integration

Supported project team in integrating various network management systems into the network for operation and management.

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INDIAOPTIONS SOFTWARES PVT. LTD., INDIA.

Network Trainer July 2005 – March 2006

Indiaoptions, is for Software Developers and IT training in India. (www.indiaoptions.in)

Responsibilities

Generate quality lesson plans and project objectives.

Develop curriculum activities and assess curriculum development programs.

Provide innovative teaching strategies.

Key Accomplishments

Successfully trained more than 50 students in RHCE course.

Trained new employees and clients on Red Hat Linux, Network Engineering and Network Applications.

Involved in staff training sessions and team building.

Coordinated presentations and network demonstrations.

Mr. IBRAHIM ALUSTATH Mr. JOHN HAWKINS

Director-Event technology Manager-NCO,

Information and Communication Technology IT Services,

Expo 2020, Dubai, UAE Cleveland Clinic Abu Dhabi, UAE.

# +971-********* # +971-*********

Mrs. BABY K.I. Mr. BIJU JACOB

Managing Director, Managing Director,

PQube IT Services, Pvt. Ltd., India Logic Software Solutions Pvt. Ltd., India

# +91-989******* # +91-994*******

Reading, Movies, Antiques, Trading, Music, Cooking, Sports.

Gender: Male

D.O.B.: 25th September 1981

Language known: English, Hindi, Tamil & Malayalam

Passport no. : M4735576

Marital status: Married

Nationality: India, Kerala.

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