SUSAN RILEY SHRM-CP, PHR

** ********* ****** ***********, **** 43085

Home: 614-***-**** ac0r4j@r.postjobfree.com Mobile: 614-***-****

HUMAN RESOURCES MANAGEMENT - OPERATIONS LEADERSHIP

Highly skilled, human resources/operations business leader. Credited with

building and leading initiatives in all areas of cultural transformation,

organizational development, operations leadership, performance management

and employee relations. Expertise in designing, creating, and executing

strategic HR programs to enhance corporate culture, reduce turnover,

improve employee performance, and support change across the organization.

Emphasis on employee morale and development to ensure fun, friendly and

productive work experience. Strong operations background in the retail

environment consistently achieving sales and profit goals.

1 OUAC, Inc., Dublin, Ohio

VP Human Resources/Operations 2014-present

Director of Human Resources /Operations 2010-2014

District Manager 2007-2010

Directs and oversees, human resources, operations, payroll/benefits,

marketing, finance and facilities for a multi-million dollar privately

owned retail Company. Broad HR responsibilities including Training and

Development, Recruitment and Employee relations for 375 + employees.

Develops, maintains, communicates and ensures compliance of all policies,

best practices and procedures throughout the company. Manages eight direct

reports. Strong project management skills. Budgeting and sales plan

experience. Maintains exemplary Customer Service Standards internally and

externally. Works closely with IT, finance, payroll/ benefits and marketing

partners to ensure company initiatives and goals are aligned and achieved.

< Oversees talent management through succession planning in partnership

with field management. Recruits, interviews and recommends all

potential Corporate and Management candidates. Oversees all background

screenings and reference checks to ensure company guidelines are met

for all employees.

< Directs and oversees training department ensuring all training

objectives are in line with company goals. Developing appropriate

programs and policies for effective people management skills including

employee relations, harassment free work place, FMLA and career

development.

< Provides guidance and support to management on all employee issues,

questions and concerns recommending appropriate consistent and fair

resolutions including disciplinary measures as needed.

< Provides on-going feedback and input to the ownership into the design

and implementation of all HR philosophies and guidelines with an

emphasis on an open door policy for all employees.

< Investigates and responds in a timely manner to all allegations of

harassment, discrimination, employee disputes, grievances and other

sensitive issues. Partners with corporate counsel to ensure legal

compliance as necessary.

< Manage employee annual opinion survey. Manage and administer annual

performance review process for all employees including salary review

and performance management. Develop and administers employee

recognition and reward programs.

< Assists in all terminations to ensure proper documentation and legal

requirements are met. Conducts exit interviews. Maintains all job

descriptions updating periodically or as needed. Creation of job

description including all corporate and field positions.

< Process all workers compensation claims working with third party

administrator to investigate, review and provide follow-up. Process all

unemployment claims. Filing appropriate appeals in a timely manner.

Represents the company at all hearings as required. Ensure adherence to

all state and federal regulations including EEOC, OSHA, ADA, DOL and

FMLA. Partners with legal counsel when required.

< Partners with community outreach programs providing placement for

employment training/work experience. Participates in fundraising drives

for many local charities. Successful relationship building with all

vendors and outside contractors.

< Conducts analysis of daily, weekly and monthly business reports

including buys, inventory, sales, markdowns and overall performance of

each business unit.

< Identify and develop new business opportunities within all operational

areas (store growth, systems implementation. Oversees new store

development and expansion plans consistent with branding of all six

concepts.

1 T.J.X Companies/ A.J. Wright, Columbus, Ohio

Regional Human Resources Manager (2005-2007)

Managed HR operations for 54 stores throughout a 10-state region for a

rapidly growing discount retailer. Oversaw all aspects of strategic

planning, staffing, employee relations, and the administration of all HR

policies, procedures, and practices.

Training and development, recruiting in partnership with all regional

management.

Supported regional business strategies by translating the business needs

into HR solutions. Drove organizational and leadership effectiveness, and

continuously improved key processes required to maximize sales and service.

Interviewed, screened, and hired applicants and enrolled employees in

benefit programs. Conducted management training, maintained human resources

files, generated administrative reports, and impartially resolved issues

with managers and employees.

< Played an instrumental role in opening the Columbus office; maintained

a strategic focus on the development and implementation of human

resources policies and procedures to ensure a smooth transition.

< Spearheaded recruitment and staffing initiatives, bringing in a more

talented and dedicated group of management professionals who

demonstrated the ability to carry out the company mission; focused on

succession planning.

< Participated on a rapid response team to diffuse union activities;

received in-depth training in avoidance plans.

< Selected to represent the company on Capitol Hill; collaborated with

members of the Lobbying Division to speak in front of national

lawmakers to help pass legislation regarding WOTC

T.J.X Companies/ AJ. Wright, Columbus, Ohio

Store Manager/Regional Training Manager (2003-2005)

Held full responsibility for managing day-to-day operations and developing

strategies to improve customer service, drive store sales, and increase

profitability. Trained and coached team of 40+ managers and associates. As

regional training manager travelled extensively to stores in the region

conducting training seminars on Coaching/leadership, interviewing/hiring

and merchandising.

Collaborated with Associates, Department Supervisors, and ASMs to

communicate store objectives and anticipate and solve operational

challenges. Forecasted scheduling needs to ensure staff were able to meet

demand. Maintained communication with management to stay abreast of company

initiatives and achieve optimal operational and financial store

performance.

< Recognized by the district management team as a high-potential manager

who provided guidance to Team Leaders and consistently developed

innovative ways to improve performance and motivate the team.

< Served as a mentor and model store manager to facilitate new store

openings; worked closely with new store managers to provide training,

assist in recruiting efforts, and support operations from initiation to

Grand Opening.

< Participated on a rapid response team to diffuse union activities;

received in-depth training in avoidance plans.

2 Pier 1 Imports, Pittsburgh, Pennsylvania & Columbus, Ohio

Store Manager/Training Manager (1990-1995)

< Collaborated with the Regional Manager to open a prototype store;

mentored and developed management trainees using the company's 6- to 12-

month modulated training program adapting to individual's needs.

< Acknowledged for staff and organizational development achievements;

executed training policies, programs, and actions essential for

promoting staff development and professional growth for employees at

all levels.

< Designed and implemented innovative merchandising concepts and fixtures

within the prototype store that were eventually adopted in all company-

designated retrofit stores.

EDUCATION & TRAINING

SHRM-CP Certified

PHR Certified

Member of American Society for Training and Development Association (ASTD)

Columbus State, Columbus, Ohio - Studies in Business Management

Blackburn College of Technology & Design, Blackburn, England - Liberal Arts

Various Leadership and Development Courses: Management Courses: Customer

Service Training.

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