Jason Peak

**** ** **** **, *******, FL, *****

ac0qtv@r.postjobfree.com

954-***-****

IT SUPPORT ENGINEER/NETWORK ADMINISTRATOR

Uniquely talented results-driven Support Engineer with a proven record of accomplishments in troubleshooting and resolving numerous technical issues. With expertise in problem solving and showing leadership to promote successful team unity and company success. Strong communicator and innovative thinker for driving results and exceeding customer requirements in fast-paced environments. Thoroughly executing analysis, change implementation, system optimization, and detailed documentation of process for transparency. Constantly staying abreast on new cutting-edge technology to stay ahead and learn.

CORE SKILLS AND KNOWLEDGE

Network Security & Support Testing & Troubleshooting Project Management & Coaching Staff Training & Supervision Team Building & Leadership Ethics Conflict Resolution Quality Assurance Strong Communication Skills Process Improvement Collaboration Budget Compliance Technical Procedures ITIL Principles HIPPA Compliance

TECHNICAL PROFICIENCY HIGHLIGHTS AND CERTIFICATIONS

INTERNET CONNECTIVITY LAN/WAN

VLAN, Port Security, TCP/IP, DNS, DHCP, Frame Relay, ISDN, VPN, OSPF, EIGRP, RIP, Cabling terminations, Hubs, Switches, Routers, Wiring, PBX’s,

OPERATING SYSTEMS, SERVER, SOFTWARE

StorageCraft, Drobo, Veeam Backup and Replication, Kaspersky Security Center, MS Windows Server 2012/2008/2003, Exchange 2003/2010, MS Windows 10,8,7 Vista, XP/Ghost, Blackberry Enterprise Server, Citrix ICA Metaframe, Citrix (XenDesk, Netscaler, Studio, Director), HIPPA Compliance, IBM SCCD, CA Unicenter Service Desk, Footprints 8, SQL, PowerShell

SYSTEM HARDWARE SERVERS/WORKSTATION

HP Proliant/ Dell Server, Compaq, Dell, IBM, Lenovo, Kerio Routers, Cisco switches/routers, Thinkpad/Lenovo Laptops, Polycom Teleconference, Virtualization

CERTIFICATIONS

Microsoft Certified Professional (MCP) ● Cisco Certified Entry Network Technician (CCENT) CCNA Pending ● BMGI Lean Six Sigma Yellow Belt ● Dell Laptop/Desktop Dispatch certified 2016

PROFESSIONAL EXPERIENCE

Great Circle Systems, (Private Mega Yacht Service Management Provider) Fort Lauderdale, FL Dec 2016 – June 2017

Network Engineer

Perform daily system monitoring, verifying the integrity of backups for customers, create, change, and delete user accounts in active directory for crew members. Conduct and plan rack builds and Network infrastructure.

•Master GCS’s hardware and software solutions to provide expert level installation and support

•Design and implement enterprise level network infrastructure for vessel new builds and major refits, including VLAN design, routing, access control, and wireless LANs.

•Configure and deploy Windows servers, VM Hosts, and Virtual Machines to support vessel operations.

•Design, implement, and support system fault tolerance and backup

•Perform routine hardware and software maintenance on computers, monitors, and peripherals.

•Assist clients in the daily duties of network management, such as adding new users, granting access to resources, system backup, managing Internet connections, etc.

•Onsite and remote network and Internet connectivity troubleshooting

•Onsite and remote workstation hardware & software troubleshooting and repair.

Key Accomplishments:

Create and implement standardized Network Diagram process to be used for documentation of new and existing vessel networks

Administered and setup Ruckus Wireless Access Points/Controller

Plan/Test Cable Terminations for over 200 runs including Fluke test documentation

Installed new servers and configured hardware, peripherals, services, settings, directories, and network Print server for private vessel

Wireless Maritime Services, Miramar, FL July 2016 – December 2016

Network Center Engineer (NOC)

Monitor entire network infrastructure for vessels to ensure uptime of mobile and WiFi systems. Conduct in-depth KPI reports for QoS assurance. Troubleshoot with engineers onboard when needed for any DAS issues involving signal loss, Path Loss, or System outages

Manage WMS network elements using various computer based tools (Solarwinds, Alarm Systems, Performance Management Systems, Ticket Systems, Etc

Apply analytical skills to articulate, analyze, and solve complex issues involving telecommunications and IP Network faults

Lead root-cause analysis and critical thinking skills to gather and assess relevant information to interpret data in order to independently find solutions

Work with satellite providers to resolve causes of satellite or connectivity issues

Work with network nodes such as Radios (BTS), Routers, Switches, Distributed Antenna Systems (DAS), Linux Devices, Etc

Identify Root Causes, Severity Levels, Testing Requirements and Implementation of fixes to restore network

Key Accomplishments:

Received recognition from Manager for superior communication skills during outages and keeping coworkers, department leads and upper management updated with set periodical updates.

Display skill of adaptability by going into a Mobility driven environment with no mobile experience and learn rapidly without issue. Displaying an eagerness to learn with a solid technical foundation of knowledge.

Introduce new process for storing site review TEMs files in a way that easily displays information.

EMBLEMHEALTH, Hollywood, FL Mar 2011 – July 2016

Senior Office Automation Specialist/System Administrator

Installing/ Configuring new Laptops and Desktop PCs for users in various departments with specific requirements, Making Active Directory changes, configuring software upgrades, coordinating projects, performing research as needed, and generating monthly printer reports.

Plan/Research/Implement Display Setup to display call queue and information for department. This project went so well and efficiently that it was implemented as a standard for 2 other departments.

Track all assets for site and provide detailed reports monthly.

Utilize IBM SCCD patching systems to apply patches and manage server updates

Support over 600 users in various departments including our Government Programs area following strict HIPPA guidelines.

Provided liaison support for project roll outs between departments and Desktop Engineering team

Conduct root cause analysis and resolution to incidents and problems

Plan, configure, automate, deploy, maintain, and administer infrastructure components, systems, and processes including the installation and configuration of desktop/laptop, servers, IP phones, Windows operating systems, and other client based applications that are used to run critical business functions

Complete QA testing including timings for proprietary claims applications

Understand HL7 standards and methodology practices

Create and complete ITIL based change orders following strict standardized change management process

Utilize CA ITCM to deploy and distribute Software configuration and reimaging workstations

Work closely with storage and networking departments to ensure storage is provisioned properly, and backups are properly performed, and devices are communicating properly on the network.

Document incidents, problems and change requests through a Service Desk tool to ensure all requests are fulfilled; all incidents and problems are properly tracked, and ensure that all changes are entered according to policies and procedures.

Track inventory and User asset locations on the floor to insure all equipment is accounted for using Asset Tracking tool

Troubleshoot and resolve network switch issues and hardware replacements in IDF and MDF locations

Maintain and conduct hardware repairs, complete maintenance updates, upgrades to site MFP HP fleet

Manage, Install, and monitor Printer Fleet for all printer devices using Web Jet Admin

Configure and manage Switch configurations for site VLANS including Port Security

Manage and configure Safeguard security on Laptop data security

Key Accomplishments:

Plan/Research/Implement Display Setup to display call queue and information for department. This project went so well and efficiently that it was implemented as a standard for 2 other departments.

Revamp and upgrade the entire TV/ChyTV hardware to go from SD to HD display and lower cost saving the company thousands of dollars.

Resolved the highest amount of work orders in the division, averaging 35 per week, totaling 2,048 resolved work orders in 2012

Upgraded print server and digital sending software managing 27 printers which improved print speed and electronic storage of scanned documents.

Created an upgrade plan to replace ageing printer hardware and refreshing 27 printers determining ideal drivers and configuration to be used in production environment

Perform monthly in-depth printer reports showing printer usage allowing the business to downsize fleet and save money.

Perform system administration on active directory domain maintaining users and groups, adjusting permissions on groups and/or resetting passwords

Configure Printers for users remotely using Powershell scripting commands

Earned my Six Sigma Yellow belt and work in an ITIL environment

Medical Staffing Network, Boca Raton, FL July 2007 – March 2011

Helpdesk Lvl II

Diagnosed and resolved PC hardware and associated PC application issues onsite at customer locations. Deployed and installed workstations, printers and wireless peripherals for small businesses and residential customers. Currently assist on a per diem basis.

Create user accounts in Active Directory using Windows Server 2003

Modify User Accounts (Disable, VPN Access, Rights/Permissions, Distribution Groups)

Modify Data Transcription data in Microsoft SQL

Install/ manage exchange server for email distribution

Troubleshoot and resolve all user IT issues

Troubleshoot issues with Ricoh Multifunctional Printer (Manage user printer/ scan to folder accounts)

Configure Email through Microsoft Outlook through Webmail (RPC over HTTP)

Fix computers, and install various hardware and software

Replace network switches and routers

Enable dead ports in branches

Assist in various Cisco VOIP settings and Phone Transfers

Troubleshoot Cisco VOIP Phone issues

Monitor the client/server network

Supply Helpdesk Support for over 100 Branch locations, and over 300 Users

Administer our Helpdesk Ticketing Software (Footprints 8)

Create accounts, modify access, create quick tickets and any other features to help make the ticketing process easier

Key Accomplishments:

Maintain the highest ticket resolutions/closures within SLA timeframe amongst my team, averaging 40 tickets per week.

Train new IT employees on processes and structural knowledge

Become the lead administrator for corporate ticketing system Footprints allowing the company to continue to thrive after a reduction of workforce

Lead Computer/Hardware transition period during a company merge/buyout

Open Magnetic Imaging, Fort Lauderdale, FL November 2006 – July 2007

Systems Support Specialist

Developed procedures and operational standards and manage hardware/systems for 5 site locations with over 200 employees. Installed, configured, maintained and tuned windows XP operating system and application software on desktops, laptops, printers and other user devices.

Assist users with different IT issues

Run SQL queries

Install hardware/ Software

Troubleshoot user issues

Work with Medstar Client accounts software

Work with Radworks Imaging Software

Configure and maintain branches network setup

Key Accomplishments:

Conduct Project for tracking and documenting all company assets

EDUCATION

American Intercontinental University, Weston, Florida

B.S., Information Technology, 2008

Contact this candidate