EDUCATION

The University of Kentucky – Lexington, KY

Gatton College of Business and Economics

Bachelor of Science in Accounting, May 2010- Concentration GPA: 3.14

Bachelor of Business Administration in Management, December 2009- Concentration GPA: 4.0

Overall GPA: 3.28

Dean’s List, Eagle Scout, Academic Scholarship, Intramural Athletics, UK Welcome Week Volunteer

Relevant Coursework:

oAccounting: Audit Accounting, Intermediate Accounting, Accounting Information Systems, Tax Accounting, Cost Accounting, IFRS

oManagement: Human Resource Management, International Management, Analysis of Organizational Management, Strategic Management, Small Business Management, Entrepreneurship and Venture Management

Eligible to sit for the Certified Public Accountant Exam (currently reviewing)

WORK EXPERIENCE

Amazon.com - Warehouse Associate/ Virtual Contact Center Customer Service/ Process Assistant/Supervisor Lexington, KY

Summer(s) 2007-2009, December 2011- Present

Process Assistant/Supervisor (November 2014- February 2015; November 2015-Present):

oHelping support daily management of customer return and vendor return duties, including allocating labor, leading meetings and assigning job functions

oConsistent management and engagement of team of up to 435 employees

oFrequent use of Microsoft Excel, involving statistical projects and computing rate sheets

oConducting data analysis and reaction in labor management

oRecurrent auditing of department(s) processes to ensure efficient business flow

oAssisting the floor as an associate resource, training and developing associates and verifying SOP compliance

oFully understanding workflow and daily production goals by indulging in multiple sub-departments of customer and vendor returns

oWorking directly with Area Manager on business need, deep dive, bias for action and ownership of department

Logistics:

oSpecializing in customer and vendor returns, trade-ins, production, packaging, shipping, PIT, baler, inventory and quality control

oContinually surpassing performance expectation rates in customer return processing

Customer Service:

oExcellent ability to solve customer issues and demonstrate passion for delivering a positive customer experience

oConsistently exceed performance goals and objectives in order to ensure customer promise delivering accuracy and extraordinary quality

oDevelopment, analysis, and continuous improvement of new strategies and procedures

Kindle Support:

oExpert experience in systems support and technology instruction

oManage diverse range of customer issues in both oral and written instruction in support of resolution

Kaizen Team Representative:

oImplement work cells and streamline group objectives

oInvestigate ongoing global issues and implement process improvement initiatives

Dick’s Sporting Goods - Operations Manager Lexington, KY

May 2011- December 2011

Managed store with $21 million in annual revenue; supervised front end team of 40 + employees

Customer Service Manager- assisted in hiring and training of employees, scheduling, performing front end staff reviews,

cash handling/ payroll/ accounting, loss prevention matters

Operations Manager- Control over operations strategy, budget and logistics, support services, and third party relations

American Eagle Outfitters - Team Lead and Assistant Manager Lexington, KY

May 2009 – May 2011

Effectively incorporated customer service, cash handling / accounting, marketing and inventory control

University of Kentucky, Ovid’s Café - Student Trainer Lexington, KY

January 2006 - May 2010

Assisted restaurant manager with training and key development of staff

BUSINESS SKILLS__ __

Computer - Proficient in Microsoft Office; Can compare and organize figures using Access and Excel; Previous practice with tax accounting software

Interpersonal - Collaborated with others to produce, develop, and interpret factory-based financial notes and statements; communicated all work to employees and managers in most adequate manner

Leadership - Taught, trained, and coached employees efficiently through hard work, honesty, encouragement, competence, inspiration, and communication; Taught and organized pre-school religion for three years through perseverance and commitment

Personal- Strong communication skills, able to work in a team environment, extremely responsible and organized, trustworthy, creative, and highly motivated

Self-motivation / Discipline - Provided and budgeted income to support myself through my College experience as full time student; Multi-tasking nature and strongly punctual; Implemented decisions and set priorities to achieve both urgent and durable goals

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