Administrative Assistant Customer Service

Kiri Sujeevan

** ****** ***** ****, *******, ON L6E 1V2

Cell: 647-***-**** E-mail: *.******@*****.***

Summary of Qualifications:

An enthusiastic and highly motivated Administrative Assistant. Experienced working in fast-paced environments demanding strong organizational and interpersonal skills. Confident and poised in interactions with individuals at all levels. Detail-oriented and resourceful in completing projects; able to multi-task effectively.

Work Experience:

Office Assistant: October 2014 to Present, HDR Corporation

Provide strong customer service and support, and demonstrated initiative in preventing expense report rejections by training internal staff on policy and procedures.

Developed and maintain professional relationships with key vendors with approachable and dedicated attitude to guarantee a high level of customer service.

Analyze and process large quantities of expense reports, reconcile corporate credit card statements, and properly code invoices for cost analysis and audit.

Attentive, research, and resolve invoice payment issues in a timely manner to ensure no disruption of goods/services.

Execute tasks in a timely manner to meet tight deadlines for Request for Proposals, and project deliverables to maintain the company’s reputation and help increase the number of project contracts.

Responsible for providing clerical support including answering phone calls, filing, copying, and scanning; receive, record, and distribute incoming mail/invoices.

Knowledgeable in Windows-based software applications including word-processing and spreadsheets.

Senior Administrative Assistant: April 2013 to October 2014, M.E.T. Utilities Management Ltd.

Managed consumer gas usage database, coordinating with multiple regional offices to ensure the all meter reading data have been transmitted accurately, and all time lines are met.

Utilized MV-RS software for database administration; data collection and route management of Itron handheld devices, and running reports in a timely manner.

Provided technical support for troubleshooting handheld devices for contract personal in the field.

Answered phone calls courteously; assisted client within high-volume/deadline-driven settings to ensure gas meters do not get locked unnecessarily.

Assisted in the formulation of employee training manual, and maintain vacation schedules.

Accomplishment: Learned organizational processes, policies and procedures within a minimal time frame to successfully provide coverage for co-workers in their absence.

Administrative Assistant: November 2011 to April 2013, M.E.T. Utilities Management Ltd.

Diligently processed payroll from start to finish on a bi-weekly basis to ensure timely payment; time card/wage computations, posting/verifying payroll data, transmitting calculations onto cheques, and printing pay stubs.

Spearheaded organization of archiving documents for efficient and accelerated retrieval.

Consistently maintained employee databases, and adequate operating levels of office supplies and equipment.

Identified and interpreted data to be entered; contact preparers of documents to resolve questions, inconsistencies, or obtain missing data; confirm accuracy of data; review and make necessary corrections to information entered.

Accomplishment: Offered full-time position at the conclusion of temporary assignment.

Kiri Sujeevan, Cell: 647-***-****, E-mail: *.******@*****.***

Administrative Assistant: October 2006 to August 2011, Bosley Real Estate Ltd., Brokerage

Responsible for providing various administrative support to over 50 sales agents in a fast paced work environment. Used Quick Office Commander for data entry, including the organization of listings, and agent appointments. Accountable for inputting and updating listings on the Toronto Real Estate Board’s Multiple Listings Survey.

Utilized a switchboard with 12 lines to answer calls and personal inquiries, providing information and referrals to employees and the general public, as required.

Ensured accurate completion of confidential/time sensitive paperwork, such as offers to purchase, amendments, waivers, credit checks through Equifax, and fax transmittals; prepared monthly postage meter usage reports for head office.

Conscious of detail and quick turnaround time when uploading new listings and preparing marketing materials such as feature sheets using Microsoft Publisher for open houses.

Trained support staff in all procedures pertaining to the position, including the composition of various real estate legal documents; supervised support staff, assigned tasks and reviewed work of subordinates.

Excellent organizational skills to deal with multiple priorities when performing ad hoc tasks including researching various information for sales agents, preparing listing packages, using mail merge to send newsletters and taking part in organizing company events and meetings.

Accomplishment: Recognized by manager, supervisor and colleagues for being reliable, dependable, efficient, and hardworking as well as for being a quick learner with a friendly disposition.

Administrative Assistant: February 2006 to September 2006, Altis Human Resources & Manpower

Performed reference and background checks for domestic and international job candidates; verified accuracy of information and prepared a final report for the clients.

Researched and compiled information regarding employment compensation strategies for international relocation of employees.

Recorded, matched & inputted invoices pertaining to employee reimbursements using ACCPAC accounting software.

Performed data-entry operations for the finance department, to record and store financial data from invoices, in a timely, accurate, efficient and confidential manner using ACCPAC software.

Oversaw the distribution of incoming and outgoing mail as well as express services in a fast paced work environment.

Accomplishment: Aptitude for learning new tasks and concepts quickly; adaptable and flexible to various work environments experienced through work with temporary employment agencies.

Sales and Service Administration Clerk: September 2003 to December 2004, Sun Microsystems of Canada Inc.

Took initiative to educate myself about the various aspects of a contract; obtained pertinent information in order to perform contract processing in an effective and efficient manner.

Compiled, sorted and verified the accuracy of data before it processing it; paid special attention to detail to ensure accuracy and to avoid unnecessary liability.

Contributed to departmental functions through multitasking of activities: received contracts, generated and distributed reports, and processed mail, filed requests and organized archived files for off-site storage.

Accomplishment: Created an extensive training manual that was implemented easily and successfully by others, reducing time required for training of new hires.

Education:

Bachelor of Business Administration, University of Toronto

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