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Information Technology Technical Support

Location:
Indianapolis, IN
Posted:
June 07, 2017

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Resume:

FEBIE KAYE PINEDA ATKINS

**** ***** **** ****** ************, Indiana 46237

Mobile Phone: +317*******

Email: ac0qp4@r.postjobfree.com

OBJECTIVE

To be part of a dynamic IT company where I can fully utilize my acquired and stored knowledge in Information Technology and to further contribute to the growth of the company.

EDUCATIONAL BACKGROUND

University Degree:

Bachelor of Science in Information Technology; AMA

Computer College, Makati, Philippines; May 21, 2007-April 24, 2010

Associate Degree:

Associate Degree in Computer System Design and

Programming; AMA Computer Learning Center, North

Bay, Philippines; Sept 13, 2004-May 16, 2006

CERTIFICATIONS

Certificates of Course Completion of CCNA

Exploration

* Network Fundamentals - CISCO Networking

Academy; Dec 2008

* Routing Protocols - CISCO Networking Academy;

Jan 2010

* LAN Switching and Wireless - CISCO Networking

Academy; Feb 2010

* Accessing the WAN - CISCO Networking Academy;

Feb 2010

Certificate of Attendance

* UNIX – Basic Command and Scripting Seminar

* ISA Server Seminar

* Structured Cabling Seminar

* Active Directory Windows 2003 Server Seminar

* DHCP Configuration Windows 2003 Server Seminar

* Multimedia Development – Flash Animation

Certificate of Recognition

* Mechatronics and Robotics Society of the Philippines

TECHNICAL KNOWLEDGE / SKILLS

Operating Systems: MS-WINDOWS 95 / 98 / 2000 /

ME / XP / VISTA / WINDOWS 7,8/10 Unix; Linux; UBUNTU;

Redhat

Hardware:Main Server, Proxy Server, Work Stations

(desktops, laptops)

Software: Visual Basic 6, C++, Java, FOX PRO, MS

Office (ACCESS, Word, PowerPoint, Excel, Publisher),

Turbo C, Packet Tracer, PHP, Javascript, HTML,

AntiVirus-Kaspersky, Flash Animation

Database: MS Access SQL, ORACLE DBMS2

Networking Technology: CCNA Exploration (Network

Fundamentals, Routing Protocols, LAN Switching and

Wireless, Accessing the WAN) -Networking CISCO1-4

Utilities:Installation of Operating Systems, Hardware

Drivers, Printers, Scanners, other peripherals

PROFESSIONAL EXPERIENCE

Volenday Incorporated (6months)

Business Development Representative

Iboss Cybersecurity San Diego California

November 21,2015 – May 15, 2016

This role will act as a layer technical, marketing and sales - handle all first contact with new clients and build relationships through marketing activity. And to take a lead from a marketing campaign, qualify the lead through opportunity discovery, set an on-site appointment with an Account Executive, and follow through until a quote is delivered.

Convergys Philippines (2years 7months)

Sales Associate II/(Technical Support)

COMCAST /Xfinity US West Division

November 3,2014 – April 24,2015 (6 Months)

-Troubleshooting for Cable and Internet.

Non Contigency Collector (Customer Service)

Citibank US/ Encore Receivable

Manila Philippines

* 30 July 2012- 1 September 2014 (2years and 1month)

Credit Card Collections

Infosys BPO Limited (8months)

Process Executive (Technical Support)

Cisco Systems (Infosys BPO Limited)

Taguig-Manila Philippines

*26 Sept 2011- 26 May 2012

Process Orders such as Cisco Routers and Switches.

The Maritime Training Center of the Philippines (2years)

Database Administrator

* 23 February 2007 to 23 April 2008 (1year 2months)

* Database Management - Maintain database using

foxpro, ensure availability.

* Local Area Networking and Hardware - Maintain /

troubleshoot main server, proxy server, work

stations (desktops and laptops)

* Software Maintenance - Install various operating

system namely MS-WINDOWS 95 / 98 / 2000 / ME

/ XP / VISTA / WINDOWS 7/Windows 8.

Certification Clerk

*23 May 2006 to 22 Feb 2007(9 months)

*Printing of Certificates for every subjects that has been finished.



Contact this candidate