MUNNA M. PALAZZOLO

***** ***** **

Sterling Heights, MI 48313

Eve: Phone: 586-***-****

Daytime: E-Mail: ac0qp1@r.postjobfree.com

OBJECTIVE: To obtain a position specializing within the following disciplines:

Marketing / Business Analyst / Data & Research Analyst / Quality Assurance

EDUCATION:

LAWRENCE TECHNOLOGICAL UNIVERSITY

• Masters of Science in Management Information Systems

• Bachelors of Science in Business Administration, Minor in Information Systems

SKILLS SUMMARY:

Experience in Business and System Analysis, Project Leadership and Web and Graphic Design. Over 13+ years’ experience in Data, Research and Business Analysis. Strong skill set using software tools such as MS-Office including; Word, Excel, PowerPoint and Visio.

Experience in leading, managing and mentoring of employees. Strong background in documentation including gathering user requirements and design of business process documentation. Strong ability to flourish in a challenging environment, experience in setting priorities and collaborate with cross-functional teams. Excellent presentation and communication skills including both oral and written. Have highly effective skills in leading and interacting with various levels of business units to coordinate project success.

SOFTWARE: MS-OFFICE Suite, Visio, Adobe CS Suite; Adobe Photoshop, Fireworks, Dreamweaver, Graffle, Snag It, Caliber, Convio (CMS), Sitefinity, Jira, Confluence, SharePoint, Changepoint. CA-PPM Clarity, HP Quality Center, JIRA, Microsoft (TFS) - Team Foundation Server.

LANGUAGES: HTML, CSS, JavaScript, JSP Includes, Gherkin.

OS: Microsoft Windows XP, Vista, Windows 7/8/10.

PROFESSIONAL EXPERIENCE:

AUGUST 2016 – PRESENT UNITED SHORE MORTGAGE, TROY, MI.

SR. TECHNICAL BUSINESS ANALYST

• Function as Senior Technical Business Analyst, working in the IT Application Development Team, responsible for working directly with internal/external clients to support the application development processes.

• Function as the liaison between the Business and Development Teams responsible for eliciting requirements and facilitating/coordinating communication between IT and the PO Business teams.

• Responsible for the creation/development of the following: Business and System Requirements, User Stories/Acceptance Criteria, Test Case/Strategy Documents, Data & Process Flow Diagrams, using System Development Life Cycle (SDLC), SCRUM and Agile methods.

• Assist with troubleshooting of issues/defects in order to support the corporate project management processes as well as providing testing support for development and the QA Team, including performance & regression testing as well as end-user acceptance (UAT) testing for new processes/applications.

• Responsible for the creation of functional demo’s for the Business using live data/UI mock-ups to simulate the deployments to be scheduled.

• Responsible for the creation of all project features/user stories and supporting documentation using TFS corporate-wide tool for monitoring/tracking project status as well as for requirements management, creating automated test scripts, deploy planning and scheduling.

SEPTEMBER 2015 – JULY 2016 COMERICA BANK, AUBURN HILLS, MI.

(OPTECH LLC, CONTRACT)

TECHNICAL BUSINESS ANALYST

• Functioned as a Technical Business Analyst, working in the IS-Requirement Management Service, (RMS) Organization, responsible for elicitation of business requirements using interviews, document and business analysis, use cases/user stories, and workflow analysis.

• Responsible for the creation/development of the following: Requirements Traceability Matrix (RTM) documents, Business and System Requirement Documents (BRD's), User Stories, Data & Process Flow Diagrams (low and high-level), using the Waterfall methodology.

• Function as the liaison/lead between business and the technical IS team interpreting user needs/requirements and translating them into more technical language for the developers.

• Partner with Business SMEs and the IT Solution/Data Architect(s) to assist in the evaluation and creation of concept solution(s) and design documentation for all project phases, including creating the concept document deliverables for current/future state for all projects.

• Responsible for assisting Development, QA and the Test Manager with testing process including performance testing and end-user acceptance testing for modified or new processes/systems.

• Responsible for the creation of the BA Project & Forecast Plan for all BA Tasks for all phases of project to ensure it aligns with the project budget and forecast.

OCTOBER 2013 – SEPTEMBER 2015 NORTH AMERICAN BANCARD LLC, TROY, MI.

IT BUSINESS ANALYST

• Functioned as a Senior Business Analyst on the IT Engineering & PMO Team, responsible for the creation/development of the following: Business Requirement Documents (BRD's), Functional Requirements, User Stories, Gherkin Script/Stories for QA, Business Rules, Data & Process Flow Diagrams (low and high-level), creating UI/UX/GUI screens and other Interface Designs using MS-Office tools as well as Photoshop, Graffle and Snag it.

• Function as the liaison between the Business Units and IT development, responsible to ensure all requirements are documented and are successfully implemented.

• Responsible for eliciting requirements using interviews, document analysis, requirements workshops, surveys, business process descriptions, use cases/scenarios, business analysis, task and workflow analysis.

• Responsible for creating Gherkin Test Scripts for development & QA and in aiding them with their workflow for Testing and to work with UAT and Business. Created UI/UX - User Story Capture Booklets for management.

• Responsible for creating/managing multiple projects while ensuring project success, using methodologies such as; Waterfall, System Development Life Cycle (SDLC) methodology and Agile methods including Agile-fall.

OCTOBER 2011 – OCTOBER 2013 FORD MOTOR COMPANY. DEARBORN, MI.

(STG/MSX INT’L, CONTRACT)

MARKETING & BUSINESS ANALYST

• Function as a Marketing/Business Analyst on the Application Development team supporting the Marketing and Sales Product Line and assisting in creating and gathering business requirement documents for Marketing Campaigns.

• Consolidated, standardized and created all application development documentation and process documents across the IT Marketing and Sales groups and portfolio sites to provide more robust framework.

• Responsible for the creation of SharePoint framework and Repository for all core documents for the team to use as a repository, using tools such as Excel and Business Objects.

• Responsible for analyzing data in tables using tools such as Microsoft SQL Server and Unica Interact.

• Responsible for the creation/development of Data Flow Diagrams, User Stories, and Test Cases using MS-Office tools such as Word, PowerPoint and Visio.

• Responsible for creating and managing multiple projects while ensuring project success, using SDM, System Development Life Cycle (SDLC) and Agile methods.

OCTOBER 2008 – OCTOBER 2011 THOMSON REUTERS, (BRIGHT WING, CONTRACT)

LFRAD, SOUTHFIELD MI

BUSINESS ANALYST / UI DESIGNER

• Facilitated as a Technical Business Analyst responsible for creating and gathering business requirements for enterprise level, client facing web applications using SDLC and Agile methodologies and for developing project and system requirements including creating project scope, goals and objectives for company website to ensure complete requirements gathering projects on-schedule.

• Functioned as lead UI designer,responsible for the creation and development of web site content and graphic design, creating customized scripts, and graphic elements, using tools such as Adobe Dreamweaver, Photoshop, Adobe Writer.

• Responsible for managing, supporting and utilizing a CMS software tool/environment to upload and publish web content including online campaigns.

• Responsible for the development of Data Flow diagrams, and Use Case maps including typical user navigation and workflow paths through the site. Using tools such as MS-Office including, Word, Visio, PowerPoint and Excel.

• Responsible for accessing, creating and developing process documentation and process flows to implement a corporate website. As well as tracking and managing project status/success using ChangePoint.

OCT. 2000 – JUNE 2008 FLAGSTAR BANK, TROY MI

BUSINESS ANALYST /WEB DEVELOPMENT

• Facilitated as Senior Technical Business Analyst on the IT Application Development team responsible for the development of project and system requirements including gathering user requirements, project scope, goals and objectives.

• Developed data flow diagrams, models, case analysis and work flows using MS-Office tools such as; Word, Project, Excel, PowerPoint and Visio and ChangePoint.

• Lead and directed multiple projects for Flagstar websites utilizing tools and methodologies, including Waterfall, Agile and SCRUM and SDLC methodologies (including Initiation, system development, planning, requirements analysis, design, development, testing, integration, implementation, and maintenance) as well as participating in JAD Sessions.

• Responsible in new development of applications on MyFlagstar Intranet website and for Flagstar.com such as WARLOC and LOANTRAC. Worked on team with 20 people in JAD sessions to develop, test and implement the rollout for these applications.

• Functioned as Lead Web Designer responsible for creating customized graphics, scripts and web content using tools such as Adobe Photoshop CS Suite, Adobe Dreamweaver CS Suite, Fireworks, customizing JavaScripts and JS Scripts, as well as in creating web server content.

JUNE 1997 – MARCH 2000 DAIMLER CHRYSLER INTERNATIONAL CORP., AUBURN HILLS, MI

(NATIONAL TECH TEAM CONTRACT)

WARRANTY DATA & RESEARCH ANALYST

• Functioned as a Warranty Data/Research Analyst within the Warranty Int’l group, responsible for downloading data from different mainframe and application systems used for trending, research analysis & verification.

• Responsible for complying and consolidation of Int’l warranty & recall data from different systems and producing reports by displaying the data to executive management and stakeholders in presentation format using MS Office tools such as; Excel and PowerPoint.

• Performed special studies & data manipulation utilizing proprietary Decision Support System (DSS) database, for tracking and analysis of dealers.

• Design, development, maintenance, implementation and support the technical infrastructure for DaimlerChrysler Corporate Intranet/Extranet web sites and for client/server applications, using web Technologies and languages such as HTML, and JavaScript.

• Facilitate as manager for website and in representing the division as well as provide dedicated web development expertise and support to institute changes for other groups’ w/in division.

• Managed and lead team of programmers and supervised them in the design and development of Chrysler websites and applications.

• Development of customized graphic design and other web tools as well as creating Corporate Website User’s Manual, Org. Charts and on-line sitemap’s and the extranet Website User’s Guide.

HONORS & ACCOMPLISHMENTS:

• Received Above and Beyond Award for providing outstanding customer service to the Business for being instrumental with successful project deploys, United Shore Mortgage.

• Received Award for demonstrating exceptional professional/interpersonal skills, with integrity & trust and mentoring of others to drive for results to achieve project success, Comerica Bank.

• Received high management praise and recognition for creating new elicitation methods for capturing requirements for Business to use, creating UI/UX - User Story Capture Booklets, NAB, LLC.

• Received Awards for Outstanding Customer Service & Recognition, NAB, LLC

• Received high management recognition for the creation of a SharePoint framework and Repository for all core documents for the whole department and for other teams to use, Ford Motor Company.

• Received over Five Awards of Outstanding Customer Service Recognition, Flagstar Bank.

• Received high management praise and recognition for redesign efforts to Flagstar websites, Flagstar Bank.

• Honors Deans’ list for outstanding GPA, Lawrence Tech University.

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