Manager Customer Service
Resume:
GREYMAR ARAYA *** Summitt Blvd. # **-***, Broomfield, CO 80021
T. 845-***-**** Email. *********@*****.***
RESUME
EDUCATION:
George Washington HS 1994, Valedictorian
Associates Degree in Paralegal Studies, Westchester Community College, May 2008
Bachelor of Arts/Psychology Degree, Nyack College, May 2011
Bible Ministry Minor Degree, Nyack College, May 2011
WORK EXPERIENCE:
Feb. 12, 2013-March 27,2017
Title/Insurance Department Manager
Customer representative
Sales Administration
Contract Analyst
New City Funding, Corp.
146 South Liberty Drive, Ste. 11B
Stony Point, NY 10980
Supervised all title and insurance transactions. Liaison between dealers and customers.
Oversaw all new car loans, and registration and title process for each state. Oversaw all new accounts/car loans, and documentation process, files received, processed & archived.
Oversaw each account/car loan was properly insured and all recurring documentation updated. Managed claims directly with the insurance team and supervised all complex claims’ development.
Interacted directly with new and current dealers and customers, other departments within the network, DMV, Insurance companies, DA office, Sheriff’s office, Police, etc.
Supervised closing of all paid off accounts and the closing process.
Reviewed currents loans for defaults: worked the collections of complex accounts, arrangements and legal matters.
Assisted in the approval of loans: initial application process and reviewed customer approvals and credit checks. Reviewed dealer loan request, vehicle Carfax and vin# check, and all documents required.
Contracts: Oversaw the process of contracting with new customers and new dealers. Documents preparation, specifically for each state.
Jan. 2005-June.2011
Paralegal, Administrative & Personal Assistant
Office Manager
Howard Dean, P.C.
150 White Plains Rd. Ste.300
Tarrytown, NY 10591
Supervised all operations of a property management office
Sole Paralegal/Administrative Manager: Law Firm.
Accounting & reconciliation of all banks accounts with direct interaction with accountant
Management of all properties, accounts payables and receivables
Overview of Property taxes
Customer service
Direct communication with all Contractors, tenants and/or their attorneys
Law firm Accounts Payable & Receivables, Payroll, Office purchases
Organization/scheduling of all employees
Court Document preparation and notarization
Communication with Judges, Lawyers, clients.
Litigation, Real Estate, Commercial Leasing, Estates, Trusts and Surrogate, Divorces, Corporate filings
Created the current computerized filing system - client's files and archived closed client's files
Notary Public
Supervised/organized all social/business/legal meetings/gatherings.
Maintained personal/ business meetings, and personal legal calendars
May.2003-Sept.2004
Manager, Billing Department
First Corporate Sedans
Lincoln Building,
60 East 42nd St., Suite 2424, New York, N.Y.
Oversaw all operations of the weekly Clients’ billing
Trained employees to use The ALEPH Billing Program
Developed customer satisfaction billing inquiries solutions
Supervised all credit card issued and all communication with both clients and credit card companies
Maintained team work environment between the billing dept. and all other depts.
Nov.1998-Aug.2001
Billing Clerk
First Corporate Sedans
Lincoln Building
60 East 4nd St. Suite 2424, New York, NY
New York, New York
Trainer: ALEPH Billing Program all major accounts for a Limousine Company
Managed Billing accounts for all major clients
Communication with clients and their Payable’s Department.
March.1996-Nov.1998
Store Manager
Macys Close Out City, Chain of Stores
2 locations, Queens and Long Island
Cash register, payroll, interviews /hire and lay off employees
Supervised store trucks deliveries, store orders, window showcases, holidays end-caps
End of year inventory, contractors, opened and closed store.
Contact this candidate