Manager Customer Service
Resume:
Jeffrey A. Charles
Mountville Pa 17554
ac0qon@r.postjobfree.com
To whom it may concern,
I am writing to submit my resume for the job opening. After reviewing the job description, I am confident that I can be an asset to your establishment. Thank you for taking the time to review my resume
From past experiences and training, I have acquired persuasive techniques that are needed to influence customers in making choices. I am a motivator and an organizer and these skills have enabled me to effectively create a long-term client base. Teamwork is another skill that I have acquired and one that I know is necessary for any job. It is these skills that have helped me to succeed in the workplace.
I would appreciate the opportunity to meet and further discuss my qualifications. I look forward to hearing from you. Thank you in advance for your consideration. Sincerely,
Jeff Charles
Jeffrey A. Charles
303 Huntington Drive Mountville PA
ac0qon@r.postjobfree.com
SPECIAL SKILLS:
I am a qualified business minded professional with over 7 years of experience within the field of commercial construction management as well as commercial sales and presentation. I have an inherent nature to please clients and along with my strong leadership skills I have been able to craft effective teams in the workplace and exceed customer expectations. My greatest value to any potential employer is retaining clients for repeat business through quality workmanship and guaranteed performance.
RELEVANT WORK EXPERIENCE
Quality Stone Veneer Inc. – Customer Service and Warranty Claims Manager Sept 2015- present
Refton, Pennsylvania
Responsible for managing and planning service operations in all territories within the company. Planning and conducting AIA (American Institute of Architects) accredited presentations held on behalf of the company. These presentations are done for architectural firms and potential customers as a way of educating the public about our industry while at the same time promoting our brand. This requires frequent long distance travel and correspondence with the company’s marketing and general operations managers. Responsible for scheduling and tracking the status of service operations. Assessing warranty claims and meeting with customers to negotiate solutions to service related matters. Active member of company safety committee and OSHA 10 Certified. Assisted in developing new products and training employees on their use. Responsible for preparing warranty contracts and writing official letters on behalf of the company. Mid-Atlantic Concrete Restoration- Foreman June 2007- September 2015
Lancaster, Pennsylvania
Assisted in the planning,construction, and maintenance of commercial swimming pools. These jobs required regular maintenance and follow up seasonally. Overseeing a crew of workers to maintain and repair concrete surfaces in large municipal parking garages for several areas in the Mid-Atlantic, including Baltimore and Washington DC. Worked with Homeowners associations and development groups to repair, replace and maintain residential concrete structures and concrete surfaces. Responsible for meeting schedules on projects while staying within budget constraints.
Leslie’s Swimming Pool Supplies- Assistant manager January 2015- May 2015
York Pennsylvania
Managing day-to-day store operations, including; sales, opening and closing the store, and taking deposits. Responsible for overseeing commercial accounts, placing commercial sales calls, and fulfilling commercial orders. Overseeing these accounts required site visits to inspect equipment and chemicals, as well as meeting with property managers and other commercial account holders in order to maintain positive customer relationships Metro Express Pizza- Night Delivery Person September 2008- June 2015 Lancaster, Pennsylvania
Worked as Cashier, Set up all displays in the store, maintained a database customers for coupons and promotions. Delivered orders to customers on a nightly basis. Worked on a hourly wage plus tips.
Giant Food Stores – Bakery Manager July
2005- January 2007
Lancaster, Pennsylvania
Prepared items for baking overnight. Stocked displays and shelves with bakery items daily. Assisted customers with custom cake decorating and ordering. Maintained a schedule for all department employees. Worked with management to insure that all orders were completed in a timely manner.
Education
Hempfield High School
Diploma in General Studies
June 2007
Kutztown University
2008-2009
Studied Business Administration
Harrisburg area Community College
2009-2011
Earned Associates degree in business administration Proficient in MS Word, Powerpoint,and Excel.
Willing to Relocate
REFERENCES AVAILABLE UPON REQUEST
Contact this candidate