Staff Manager

Richard Thiedt

Experience

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NCH Corporation

Sunnyvale, CA

Warehouse Manager

Responsible for all Warehouse functions for the Sunnyvale Plant. This includes hiring staff, scheduling of the staff for the day’s work load and writing performance reviews, oversaw staff training including safety processes, computer systems and all warehouse functions.

Handled all inventory issues and cycle counting to maintain inventory accuracy. I added location accuracy to our inventory goals. Before adding location accuracy as a goal to our overall inventory program, our accuracy for location was 85%. Our quantity accuracy was always around 98%. With adding our location accuracy to our program, we increased our location accuracy to 96%.

I was the contact for all IT issues at the Sunnyvale plant. I handled all desktop/laptop issues, setup and maintained all the printers and worked with corporate IT staff on any network issues.

I also was heavily involved maintaining the plant ISO program. This included creating documents and verifying our processes and continuing to improve all our processes. It also meant going through internal as well as external audits to verify that we were meeting the current standards and continuing to improve.

When the company moved to Oracle, I developed testing scenarios, created training documents, created documents and traveled to other plants through the US to train staff on the system.

2/2002 to 7/2006

REI

San Carlos, CA

Retail Supervisor

I supervised many areas for the store.

In all areas I hired, trained and reviewed staff for the department. Managed the schedule for the staff and balanced labor needs against the budgeted labor dollars. I also wrote all the performance reviews for the staff in each department I supervised.

I was the Clothing /Footwear supervisor and created new stocking/merchandising position. After implementing the new position, the department saw an increase in sales of 15% from the previous year.

When I took over as the Camping department supervisor sales were down 8% from the previous year. I hired more staff, brought in vendors to train the staff and implemented a new stocking position. Once all the changes were in place, we not only saw the numbers come back to the previous year, we saw an additional increase of 10% from the previous year.

As the Operations Supervisor, I was part of a team in charge of a major remodel of the store. This included overseeing the different vendors and construction crews working in the store. I also had to keep staff up to date on the remodel and the impact to our business practices. The remodel added 20000 square feet to the store and lasted 3 months. We complete on time for our yearly anniversary sale.

4/1996 to 10/2001

Pulse Entertainment

San Francisco, CA

IT Manager

Responsible for day to day operation of the computer network and desktops computers for the company and ensured our remote user had the access they needed. I scheduled our IT staff and planned all large projects.

I handled all the User setups. Ensured all new employees were setup within our network conventions including usernames, email address setup and what access the user would need for their position.

I worked closely with vendors on major upgrades of our network and web presence. This included verifying our current needs as well as looking to the future for expansion. We had a major upgrade of all our server hardware and our backup systems. I oversaw this project. I had to keep up with the vendors and contractors and keep the IT Director and upper management up to date on the project. The project was completed on time and on budget.

I did all purchasing of computer equipment for the entire company. This included all desktops, laptops, servers and cell phone. I also would setup the devices for the users. I identified the requirements and found the vendors that would meet our requirements.

I also was responsible for getting all required systems packaged and ship to trade shows. I would meet with the trade show staff and identify their system needs and ensure that these were met.

2/1987 to 4/1996

Lockheed Corporation

Sunnyvale, CA

Satellite Operations Specialist

I worked in all areas of Satellite operation over the nine years I was working for Lockheed

As a Computer operator and Ground Controller, I was responsible for insuring that the computer systems were all running and up to date with latest program data and that all of ground equipment needed for the satellite contact was tested and ready for contact.

I created the Ground Controller training and certification program. This included writing all the training documents, individual as well as group training sessions, developing written test and developing a hands-on test.

As a Mission controller, I was responsible for all aspects of the satellite contact.

2/1983 to 2/1987 United States Air Force Travis AFB, CA

Flight Simulator Specialist

I maintained the C-141 flight simulator. This included trouble shooting to the component level, updating software and performing all alignments and adjustments required daily for operation.

Worked with vendors for a new simulator installation. Worked with vendor on all acceptance issues.

Worked closely with flight crews to go over all issues were written into the simulator’s maintenance logs. Then ensuring that the work was scheduled to fix all the issues.

Specialized Training

Strong knowledge of Microsoft Office products

Knowledge of networks and network topologies

Strong knowledge of WINS, DHCP and TCP/IP

Strong knowledge of Oracle

Strong knowledge of Microsoft servers

I am also a California Notary Public

References

References are available on request.

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