Santa (Sandy) Alderete

*** ***********

San Antonio, Texas 78210

210-***-****

ac0qmp@r.postjobfree.com

EXPERIENCE:

**/**/** – 10/14/16

Tri-Starr Personnel – Temporary Clerical

Administrative Associate

City of San Antonio -Department of Human Services

Senior Services Division-Senior Nutrition Program

Maria Rivera- 210-***-****

Maintain confidentiality protocols

Manage client services data for City of San Antonio Human Services Senior Services Social Assistance Program

Utilize Harmony Information Systems – Social Assistance Management Software (SAMS)

Assist with developing SNP reports utilizing MS Excel, MS Word, Text and XML

Assist with front desk receptionist duties; answer multi-line phone system: screen, route and processed all incoming calls, received all incoming visitors, other duties as assigned

9/04/14 – 10/17/15

Tri-Starr Personnel – Temporary Clerical

Administrative Associate

City of San Antonio –Planning & Community Development

Yvonne Pelayo, Finance – 210-***-****

Maintain confidentiality protocols

Auditing all current confidential program files in preparation for OCR (Optical Character Recognition) scanning with purpose of creating automated program files.

Other duties as assigned

02/11/11 to 01/17/14 City of San Antonio-Metropolitan Health-Temporary Clerical

Administrative Associate

Sexually Transmitted Disease Division

STD/HIV Surveillance - Juan Reyna – 210-***-****

Screen, route, and process all incoming telephone calls for STD/HIV Surveillance Division

Maintain confidentiality protocols

Perform clerical Administrative Associate duties utilizing CITRIX,

TDH-STD/MIS System, COSA Mainframe, MS-XP Professional software.

Perform QA/Audit on patient hard copy medical records for data entry in to TDH-STD/MIS System: diagnosis, treatments, medications, referrals, follow-up, and doctor’s notes.

Perform thorough, prompt, and accurate data entry of medical records into TDH-STD/MIS System.

Assist with translation for non-English speaking individuals.

Other duties as assigned

01/18/10 -02/11/11 City of San Antonio Fleet Services-Temporary Clerical Pool

Administrative Associate

Fuel Services Division/Fleet Administration

Florencio Pena, Director - 210-***-****

Screen, route, and process telephone calls for City Fleet Services Department Administrative Offices and Fuel Division.

Perform reception/customer services duties in Fleet Services Administrative Offices

Utilize COSA Mainframe, Fleet Services FASTER System (MS Access),

MS-XP Professional Software, City SAP System, E J Ward Fuel View Software

Daily Schedule: Monitor pump usage for on-line gas hoses and update gas terminals, assure preventative maintenance for fuel equipment, back-up generators & carwash facilities, run Inform Software inventory & reports for sites connected on line, create purchase orders for fuel delivery, add/disable records for employee access to fuel, and prepare fuel inventory reports

Assist with translation for non-English speaking individuals.

10/23/09 – 01/15/10

City of San Antonio Fleet Services-Temporary Clerical Pool

Acquisitions Division – Kevin Ferari, Acquisitions Administrator–

(Richard Loya) 210-207-3320__

Perform first line administrative clerical duties.

Maintain confidentiality protocols.

Screen, route & handle telephone calls regarding Fleet Acquisitions.

Organized and maintain filing systems.

Utiliz: COSA Mainframe, Fleet Services FASTER System (MS Access),

MS-XP Professional Software.

Assist with translation for non-English speaking individuals.

01/22/07- 10/16/09 City of San Antonio Human Resources-Temporary Clerical Pool

Risk Management – Liability-Subrogation-Claims

Mike Garza, Asst Risk Mgr (Ric Granado) – 210-207--8704

Screen, route, and process telephone calls regarding City vehicle accident reports, property damage reports, and workman’s compensation.

Assist with translation for non-English speaking individuals.

Prepare and coordinate correspondence, notices and letters relating to claims and subrogation issues.

Review all vehicle & property damage reports for possible subrogation potential.

Maintain confidentiality protocols.

Maintain City vehicle inventory database (MS Access).

Maintain and update database on all City vehicle damage and City property damage reports (MS Excel).

Prepare individual requests by case number and activity code to appropriate city department for estimate on cost related to repair/replacement of damaged City vehicle/City property.

Assist with review of claims against the City for further investigation by the TPA.

Receive and distribute notifications regarding Liability policies, procedures, legislation, and regulations.

Notify Department of Public Safety of all adverse drivers with a subrogation of over $1,000 without insurance coverage.

Assist the City Safety Division, in coordination with the City Workman’s Compensation Division, on worker’s compensation related issues.

04/08/05 to 01/08/07 San Antonio Police Department – Temporary Clerical Pool

Property and Evidence Division – Administrative Associate

Sgt. Frank McDonald, Officer In Charge (retired)

Performed first line clerical Office Assistant duties in the SAPD Property and Evidence Unit.

Utilized COSA Mainframe, SAPD RUMBA System, MS-XP Professional Software.

Maintained chain of custody and confidentiality protocols.

Organized and maintained filing systems.

Performed cash handling to include documentation and storage.

Screened, processed, and routed all telephone inquires regarding property and evidence.

Assisted Property Room Attendants, as needed. Recorded and maintained accurate records of personal property removed from prisoners and/or property seized as evidence by Officers.

02/04/91 to 11/30/04 City of San Antonio Metro Health District

Administrative Assistant

Hector F. Gonzalez, MD, MPH_956-***-****)

1999 to 2004-Nursing Department: Administrative Assistant

Nutrition Services Division-Women, Infants, and Children Program

(W.I.C.) Clinical Services Environment

1992 to 1999-City of San Antonio Metropolitan Health

Communicable Disease Control Division: Administrative Assistant.

Under direct supervision of the Director of San Antonio Metro Health Communicable Disease Control & Prevention Division Programs: STD/HIV/AIDS, Tuberculosis, Immunizations, and Family Health.

1991 to 1992-City of San Antonio Metropolitan Health

Immunization Division: Office Assistant

Duties Performed: City of San Antonio - Metropolitan Health - 1991 to 2004

Liaison between Communicable Disease Administrator and Program Directors and Division Managers under his supervision, and the City Manager’s Office

Supervised Immunization Data Entry staff. Ensured thorough, prompt and accurate data management

Self-motivated, independent judgment and initiative

Clear and concise written and oral communication

Provide translation services to non-English speaking contacts.

Worked effectively with persons of diverse backgrounds

Established and maintained good working relationships

Maintained confidentiality protocols.

Performed direct client services ensuring proper public contact and telephone etiquette

Interpreted and applied administrative policies

Utilized MS Word, PowerPoint, Access, and Excel, COSA Mainframe, Immunization Database, and State TEXWIN-FoxPro Database Program

EDUCATION:

University of Houston, Houston, Texas

Hotel Administration & Management Course, Certificate of Completion, 1968

Durham’s Business College, San Antonio, Texas

Secretarial/Bookkeeping, Business Administration, Diploma, 1964-1966

East Central High School, San Antonio, Texas, Diploma, 1959-1963

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