Account Receivables, Collections, & Billing Manager

CHRISTOPHER STERLING

Objective: Seeking a managerial position which allows me to use my 10+ year’s management expertise in Receivables and Finance

to increase company revenue, and allows for opportunity to grow within the business

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WORK EXPERIENCE

IRON MOUNTAIN, NORCROSS, GA

Account Receivables Manager, Jan 2015 - Present

Primarily responsible for managing Credit and Collections group to help lead, guide, and train subordinates in company processes, systems, research, and troubleshooting concerning receivables and billing.

Responsible for ensuring the timely reconciliation and application of all payments, chargeback items, refund request, adjustments, collections and billing.

Hiring, training/supervising, coaching, and setting employee objectives and evaluation of employee performance monthly. This includes 12 employees.

Communicating weekly, the receivables status with the use of aging and queries to the Executive Finance Management Team while maintaining a monthly DSO (days sales outstanding) average of 65 days

NATIONAL ASSET RECOVERY SYSTEMS, ATLANTA, GA

Office Manager, Sep 2013 - Dec 2014

Reviewed assigned collectors work queue daily to insure compliance within company policy, work matrix and file maintenance

Conducted performance counseling and associate coaching on a periodic basis with team members; conducted performance reviews; made recommendations for salary changes. Established and maintained an environment that encouraged team work, individual efforts and ethical behavior

Identified and implemented continuous process improvement opportunities

Ensured that invoices were sent out timely and within net terms which aided in receiving payments from vendors within expected time frames.

FREDERICK J HANNA & ASSOCIATES, MARIETTA, GA

Collection Manager, Dec 2007 - Aug 2013

Collection Staff Training: Ensured continuous training and enforcement of all Federal (FDCPA) & State Laws which govern third party collection activity. Advised staff on how to maintain the proper work matrix in accordance with company policies and client guidelines. Counseled and trained each member of the collection staff on collection techniques which drove improvement of collector effectiveness on each contact call. Coached collectors live during phone calls to overcome objections and rebuttals.

Worked with internal resources to develop action plans for delinquencies and other franchise account issues

Researched and resolved disputed receivables, double billings, short pays, etc

EDUCATION

GEORGIA STATE UNIVERSITY, ATLANTA, GA

Associates Degree

ADDITIONAL SKILLS

MS Office proficient - Advanced skills in Excel

Experience using PeopleSoft, SalesForce, Oracle BRM & CRM, Clarify, Kronos, SAP, BillMatrix, Citrix

Excellent communication, organization, and problem solving skills

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