CAREER SUMMARY: Over eight years of full cycle executive support in administration, operations, project management, and logistics. A proven record of managing administrative support functions proactively. Hands on experience in interfacing with external companies regarding sensitive information. In depth knowledge of strategically maintaining schedules and coordinating business travel. Extremely skilled in facilitating information flow between different departments and key program members. Highly dependable, adaptable, and self-motivated with excellent work ethics and eagerness to develop and practice new skills.

PROFESSIONAL SKILLS

Strong technical acumen and capability to manage multiple projects simultaneously

Excellent interpersonal skills, oral, and written communication skills

Proven problem-solving, analytical, and creative thinking skills in a complex environment

Capable of working under pressure and meeting deadlines as scheduled with quality in work

Maintains confidentiality in all situations

Expertise in calendar, multi phone systems, meeting coordination, expense reporting, and travel arrangements

Efficient in Microsoft Office Suite, ACT, E2K, Oracle, Constant Contact, Giftworks, and Arena

Demonstrates a cooperative team spirit with staff, volunteers, and visitors

PROFESSIONAL EXPERIENCE

The Church Without Walls Houston, TX June 2014-October 2016

Executive Assistant to Senior Pastor

Performed all administrative duties as necessary to optimize the effectiveness of the Senior Pastor

Represented the Senior Pastor by welcoming visitors, answering questions and served as proxy for off campus meetings

Utilized technology to schedule appointments, meetings, conference calls, and maintained calendars

Secured membership data, created, and generated reports in Arena System

Reviewed and approved certain company expenditures

Coordinated and arranged all travel, including travel details for outside speaking engagements as well as for guest preachers

Completed projects and special assignments by establishing objectives, determining priorities, managing time, gaining cooperation of others, monitoring progress, problem-solving, and making adjustments to plans

Maintained office supplies inventory by checking stock to determine inventory level, anticipated needed supplies, evaluated new office products, placed and expedited orders for supplies, and verified receipt of supplies

Reviewed operating practices and implemented improvements where necessary

Assisted in the creation of executive presentations

Prepared expense reports, processed purchase orders and check requests, as needed

Served as the point of contact and maintained multiple contracts with outside vendors ranging from $100,000-$200,000 in sales

Assisted with the implementation, and planning of Issachar Church Development Conference hosting over 1,600 Pastors and Leaders

Mary Kay Houston, TX March 2014 – July 2014

Office Sales Assistant

Provided direct administrative support to Sales Director of 239 consultants

Planned and scheduled meetings and appointments

Organized and maintained paper and electronic files

Maintained general office tidiness

Helped with public presentations

Attended and assisted with community events

Ran errands and performed miscellaneous job-related duties as assigned

Second Wind Dreams Atlanta, GA August 2013 - November 2013

Administrative Assistant

Provided administrative support to the Operations Manager, Director, and Founder including correspondence, legal documents, events/logistics coordination, communications, policy compliance, and problem resolution

Scheduled and maintained complex calendars for the Operations Manager, Director, and Founder

Arranged and coordinated domestic travel arrangements for Director and Founder

Managed day-to-day office operations

Coordinated the weekly Board of Director’s meetings by preparing agendas, provided meeting minutes to the staff

Maintained professional conduct at all times to include absolute adherence to confidentiality standards

Prepared and was responsible for all social media updates such as Facebook, Twitter, and Instagram to ensure interface with clients and donors

Maintained logistics of internal website

Facilitated post interview for Virtual Dementia Tour (VDT)

Summarized data results from participants that experienced Virtual Dementia Tour (VDT) into presentation for team and Board of Directors

Assisted with coordination for National Second Wind Dreams Day for fundraising and brand awareness

Emory University Atlanta, GA May 2011 - December 2013

Research Coordinator

Directly supported the Department of Public Health Executives

Recruited study participants utilizing Faith based studies

Served as liaison between the University, Chair of P4/Ladies First, and the church

Lead the recruitment team in recruitment efforts to ensure Public Health study goals were achieved

Compiled data from the participant study survey; provided data to analyst

Extracted and analyzed data from Public Health study regarding HIV/AIDS prevention

Trained graduate students on Microsoft Access and logistics of research studies for HIV/AIDS prevention

Facilitated health education classes regarding HIV/AIDS prevention

Certified HIV/AIDS Counselor

UPS-Mail Innovations Alpharetta, GA March 2008 - February 2012

Sales Support Supervisor

Built and maintained business relationships between management, field sales personnel, and vendors to ensure proper communication

Supported 13-16 Account Executives in the sales field

Supervised three team members in areas of software management and general office procedures

Created policy and procedure manuals that focused on in house curriculum

Worked in concert with analysts to interpret information responding to ad-hoc requests

Conducted extensive Internet research on competitors

Coordinated preparation and timely dissemination of company reports, documents, handouts, meals, reminders, and slide presentations for team meetings

Assisted with generating over $400,000 in new revenue for the company

Answered a high volume of incoming calls and in person inquiries from clients and colleagues

Held the position of VP of Membership for Speaking Solutions Club of Toastmasters International from 2011-2012

HILL-ROM Charleston, SC December 2006 - March 2008

Customer Care Specialist

Assisted with providing therapeutic products for a variety of acute and chronic medical conditions

Scheduled distribution and delivery of therapy products to ensure customer satisfaction

Helped company attain the highest customer service ratings (as determined by external auditors) -- earned 96% marks in all categories including communication skills, listening skills, problem resolution and politeness

Built rapport with customers in order to keep customer satisfaction at its highest level

Provided outstanding customer services and demonstrated professionalism at all times

EDUCATION

Bachelor of Business Administration, Marketing 2006

Francis Marion University, Florence, SC

NAACP Youth and College Division State Secretary for South Carolina, 2003-2004

Delta Sigma Pi VP of Professional Activities, 2004-2006

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