Melissa Alvarado

**** *** ** *** *****, AL ***** 334-***-**** ac0qjk@r.postjobfree.com

Administrative Assistant

Highly Enthusiastic Bilingual Administrative Assistant experienced in establishing and maintaining business relations. Dedicated to ensuring professional and positive customer interactions through the use of verbal/written communications, effective problem resolution skills, and active listening. Self motivated, highly organized, critical thinker able to accomplish multiple tasks without constant supervision.

Core Strengths

Fluent in Spanish and English

Friendly, Professional, and Efficient

Inventory Management

Proficient knowledge of Microsoft Suites

Service Orientation

Adaptability

Opening/Closing Store Responsibilities

Paper and Electronic Filing

Sales

Quickbooks Pro

Billing/Accounting/Bookkeeping

Front Office Operations

Presentation Creation

Payroll and Scheduling

75 WPM with 85% accuracy

Strong organizational skills

Telecommunication skills

Active Listening

Computer Savvy

Spreadsheet and Database Creation

Cash Handling and Reconciling

Work Experience

Salon Coordinator

Bright Salon and Drybar – Columbus, GA 2015 to 2017

Managed the salon’s daily operations to create an organized environment

Managed retail inventory, adjusted sales prices, and maintained costs and mark ups while balancing purchases

Communicated with suppliers and vendors while managing daily inventory

Managed salon marketing via Facebook, Twitter, Instagram, Email, and Constant Contact and created customized incentives using creative marketing tactics

Handled high conflict customer service concerns ensuring 100% customer satisfaction and easing customer tension

Responsible for Employee scheduling and all other related personal issues

Handled all opening and closing duties including cash handling, credit card settlement, and running daily reports

Received incoming calls, booked and confirmed daily appointments

Bilingual Specialist III

AFLAC – Columbus, GA 2013 to 2015

Resolved incoming policy holder and advised agent calls while transmitting policy information.

Processed premium payments and issued policy documents.

Monitored and corrected policy holder information to be reflected in Client Central system.

Reviewed and organized incoming documents for accuracy and medical codes necessary to pay claims.

Modified and processed new policy information while following HIPAA guidelines to ensure privacy.

Front Desk Coordinator

Paws Humane Society – Columbus, GA 2012 to 2013

Managed front desk at the Clinic.

Reviewed all incoming calls and resolved queries.

Adjusted client accounts and billing statements while processing client charts and adding new visit information.

Designed and suggested new display ideas to improve accessibility to merchandise.

Documented paper files in Avi Mark to input Veterinary services and retail electronically.

Computed Weekly reports for clinic to track customer accounts.

Sales Representative

Saveology.com – Coconut Creek, FL 2010 to 2011

Processed all incoming sales calls and initiated sales while documenting in Salesforce system

Resolved all incoming query calls as quickly, politely, and effectively as possible

Reviewed complaints to efficiently solve customer issues

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