Director Information Technology
Resume:
Jeffrey Oldenettel, MSCE, ITIL
San Antonio, TX 78260
https://www.linkedin.com/in/jeffoldenettel/
ac0qa2@r.postjobfree.com
Dear Hiring Leader,
I was interested to see your job posting for a Director of information Technology and would like to learn more about this opportunity. I have extensive experience and leadership with multiple Microsoft certifications with skills both as a retired Air Force officer and as a Technology innovator. My recent experience includes the Chief Information Officer for the VA Medical Center in Minneapolis, Several healthcare environments and Department of Defense Dependent Schools in Europe. I have 18 years of experience with Information Technology infrastructure, voice and data systems, system administration, quality management, security, applications and Budget. My family and I are trying to relocate to the Phoenix area due to family care. Thank you for your time and consideration.
Sincerely,
Jeff Oldenettel
Director, Information Technology Services
BioBridge Global
Jeffrey Oldenettel, MSCE, ITIL
2710 Rio Guadalupe
San Antonio, TX 78260
https://www.linkedin.com/in/jeffoldenettel/
ac0qa2@r.postjobfree.com
Information Technology Leader
An accomplished Leader with multiple Microsoft certifications with skills both as a retired Air Force officer and as a technology innovator. Proven, highly successful, 18-year track record of success in the most challenging industries in the U.S.
Developed IT strategy For BioBridge Global that upgraded every major infrastructure hardware and software platform within 15 months while maintaining a flat over year capital budget.
Major Network upgrades for a 50% increase in Bandwidth and redundancy for all BioBridge Location. This upgrade reduced monthly costs for data by 31%
Improved security for the DOD School System in Europe by implementing Public Key Infrastructure. This upgrade was adopted by DOD schools in the Pacific and Americas
Implemented Wireless to all DOD schools in Europe. This brought the schools into the 21st century
Stood up the first Navy Medicine Solutions support Center. This was the first Enterprise wide Help Desk for Navy Medicine
Expert at developing technology strategy and innovative customer-based technology solutions generating improved organizational performance and reduced operating costs.
Exceptional leadership and people skills. Repeatedly build, create, lead and inspire high performing teams. Teams consistently succeed under direct, open and honest leadership style.
Outstanding executive presentation and communication skills (written and oral).
CORE COMPETENCIES
IT Strategic Planning & Analytics Project Management Implementing Complex Technologies Solutions Maximizing Technology Performance Understanding of Business Dynamics Quality Management Systems IT Compliance and Security Leadership & Problem Solving Financial / Budget Management Process Development
TECHNOLOGY MANAGEMENT
Hardware: Dell PowerEdge servers, autoloaders, and peripherals both tower and blade, Cisco Catalyst (3500, 3600, 3700, 3800, 4500) and IBM switches (10 MB/ 100 MB, 1GB, 10 GB) Dell power vault drive arrays, Dell power vault tape backup, Sonic Firewall, ASA Cisco firewalls, EMC SAN and NetApp SAN, EMC Data Domain, IBM tape library. Dell desktop and laptop. Smartphone. Aruba and Cisco wireless Access Points
Virtual Platforms: Citrix Netscaler, share file, XenApp, XenMobile, VMWare (5.0, 6.0)
Telephony Platforms: Cisco Call Manager (9, 10.6) VOIP manager
Software: SolarWinds, Orion, HP Openview, Remedy, Heat, Peregrine, What"s up Gold, Microsoft Active Directory, Group and GPO management, Managesoft Software Management, Microsoft System Management
Operating Systems: Microsoft Windows 2000, 2003,2008, 2012 R2, Citrix client, Microsoft Exchange 5.5 /2000/2003/ 2008 Server, Microsoft SQL Server 7.0, 2000, 2003, Microsoft desktop operating systems (95, 98, ME, 2000 Professional, XP Home, XP professional, Windows 7, Windows 8) VERITAS storage software (8.5 /8.6/ 10d/11d) EMS professional, UltiPro administration, Epicor, Cisco Wireless Aironet, Client and Access point administration.
Data Center Operations: Setup and migration, NIST and FDA Compliant. Standup and implementation of Storage, environmental, safety and security.
PROFESSIONAL HISTORY
BioBridge Global 2015 –Present
Director, Information Technology Services, Infrastructure, San Antonio, TX.
Directly serves as a supervisory Senior Information Technology Specialist, with overall responsibility for managing facility customer service initiatives, providing facility support and coordination for the implementation of standard information systems initiatives for BioBridge Global (BBG) and its Subsidiary. Coordination for the implementation of standard information systems initiatives for BioBridge Global to include Telephony, Video Conferencing and Data requirements for 800 user and 9 location enterprise. Responsible for BBG information polices, strategic plans, budgeting, resource acquisition and utilization, and the daily operations of the information management service within the enterprise. Maintaining Information Technology Services 8 Million dollar infrastructure budget. Maintains beneficial and functional facility relationships for information system consistency and to align information technology (IT) efforts with BioBridge Global system directions, strategies, goals, and objectives for successful systems implementations.
Key Challenges:
Implementation of a network and telephony infrastructure for the enterprise. Raise customer service level and culture of IT for the Business Units in BioBridge Global. Implement the ITS Quality management System.
Key Results:
Leading the infrastructure team on Project review board for BioBridge Global to implement business unit projects totaling $3.5M. Projects include Financial, regulatory, and internal business unit projects.
Project Lead for infrastructure network upgrades for the data center, IDF closet and core refresh for all locations in the enterprise resulting in new lifecycle replacements.
Implemented and lead the effort to upgrade the Cisco UCS chassis Hardware (8). This $250k project was implemented on time and within Budget.
Completed Active Directory health check and server upgrades and domain elevation. This project also created and maintenance window for periodic upgrades, patches and fixes, to include hardware replacement for all enterprise devices resulting in improved performance.
Project Manager for the MPLS circuit upgrade for all 11 sites within the BioBridge Global Infrastructure. $500K project is being implemented on time and under Budget resulting in a 50% increase of bandwidth at all locations.
Team lead for the completion of the $460K VOIP project, upgrading the call manager and all sites to the MPLS contract and implementation of VOIP to all locations resulting in a redundant and high availability telephony system.
Implemented the ITS quality Management System (QMS) The upgrade included re-writing the Standard Operational Procedures (SOP) for all Service level agreements for our regulatory commission, FDA and Auditing services.
Veterans Administration 2014-2015
Chief Information Officer, Minneapolis VAMC (GS-14)
Directly serves as a supervisory Senior Information Technology Specialist, with overall responsibility for managing facility customer service initiatives, providing facility support and coordination for the implementation of standard information systems initiatives for the 6th largest Veterans Administration Medical Center in the United States.
Key Challenges:
Improving customer service throughout our customers at the VAMC. Improve delivery of products and services for the VA
Key Results:
Responsible for facility information polices, strategic plans, budgeting, resource acquisition and utilization, and the daily operations of the information management service within the Medical center. Chair the clinical informatics committee.
To ensure consistent operations, systems, service levels, and performance at the facility, the employee works closely with all levels of the management structure. Maintains beneficial and functional facility relationships for information system consistency and to align information technology (IT) efforts with Veterans Interactive Service Network (VISN) system directions, strategies, goals, and objectives for successful systems implementations. As an IT liaison to the facility, the employee is responsible for identifying opportunities for improvement, anticipating issues, and resolving potential problems in support of the facility and the VISN-wide IT organization
Responsible for examining facility initiatives for VISN-wide implementation, aligning these initiatives within the VISN-wide IT organization, and working with the facility and other VISN staff to achieve standardization across all VISN sites.
Works closely with local facility management, such as the facility director, associate director, nurse executive, and other management staff. In this role, the employee is responsible for providing/communicating IT information, attending weekly conference calls and working on VISN projects to assess the impact of proposed initiatives on the facility, VISN, and VISN-wide IT organization.
Department of Defense Dependent Schools 2011-2014
Chief, Infrastructure and Operations, IT Division Europe (GS-13) Mainz Kastel, Germany
Directly serves as a supervisory Senior Network Specialist, with overall responsibility for the design, integration, administration, management and operations of automation and communication networks, Microsoft active directory, exchange, file, print, backups, filtering, firewalls, and Blackberry server for the DoDDS European Network infrastructure.
Key Challenges:
Implementing an infrastructure that supported the dependent school systems 21st Century initiative. Improve technology and accessibility to technology for the dependent school system
Key Results:
Implemented and lead DoDDS IT division’s effort to complete tasking order for infrastructure and client side implementation for PKI. This effort combined task for 30000 users, and 55 complexes and 80 schools across Europe. The project guidelines allowed completion in 3 weeks. The entire infrastructure completed and CAC enabled in 3 weeks.
Implemented a CRL CACHE solution on the enterprise in Europe. This saved the government $800K on vendor solutions, and was adopted by the other areas in DODEA.
Responsible for Microsoft Windows Operating Systems, patch management, and upgrades in support of the DoDDS Europe Network infrastructure.
Project manager for the $3.7M LAN Infrastructure upgrade initiative to improve the DoDDS networks to all campuses in Europe.
Project manager for the $5M dollar wireless access initiative to bring the DoDDS wireless networks to all campuses in Europe. This is to improve capabilities for the 1 to 1 laptop initiative and bring the schools into the 21st century technology project.
Project manager and implementer of the Europe DODDS IT Virtualization Project. This project will virtual all server and storage devices reducing the hardware footprint to comply with the federal mandates and reduce costs across DODEA.
Project Manager for the implementation of 5 major role outs including Microsoft System Center, Storage Solution for Life Cycle Management, DC Upgrades at all sites, Backup solutions and a command move.
Directly supervise 18 current Government employees as Network Administrators and System Administrators to assign and review work and monitor successfully completion of the DoDDs mission
Navy Medical Information Systems Support Activity 2009-2011
Dept Head, Information Technology (GS-13) (Civilian of the Quarter, 3rd quarter 2010), San Antonio, TX
Directly responsible for information Technology infrastructure, voice and data systems, system administration, disaster recovery, and Programs of records.
Key Challenges:
Stand up of a new command in Navy Medicine. To produce a enterprise level support model foe Information Technology for Navy Medicine.
Key Results:
Managed the Consolidated Call Center for Navy Medicines incident management. Team includes 15 personnel for world wide support for tier1 and tier 2 resolutions for workstation and Programs of Record incident calls. Metrics and reporting directly to Navy Medicine Support Command.
Developed Command Strategic imitative for a Navy Medicine enterprise Service desk. The Plan includes a Business case Analysis showing cost models, requirements and solutions
Developed and implemented the first Life Cycle Management plan for NAVMISSA including Cost analysis, configuration Management, deployment Strategy and integration testing.
Successfully completed all requirements to obtain an Authority to Operate (ATO) for NAVMISSA
Successfully deployed the network appliances that enabled a successful re-homing of the NAVMISSA network to the Navy Medical Center San Diego.
Successfully moved commands infrastructure at 2 physical locations. Project included the coordination of LAN and Telephony deployment and support.
Implemented the first Blackberry contract for user devices and became the program manager for the deployment of the devices including DOD compliance with CAC sleds.
Through superior leadership, developed the IT Contingency Plan and NAVMISSA local command policy for IT management and for compliance with the Naval Audit Service Inspection.
Planned and implemented all network support of all systems which includes software/hardware configuration/maintenance, network communication and system operation. Monitor, analyze, and diagnose network/system performance. Install/maintain software, hardware, and physical configuration of client workstations.
Planned and implemented the first Customer service Strategy, design, and improvement plan using the ITIL model.
United States Air Force Reserve, Retired 1980-2004
Captain, Medical Service Corp, Scott AFB, IL
Duty officer for the United States Transportation Command. Patient Movement Manager and Officer-in-Charge, Medical Computer Systems Support, Joint Transportation Reserve Unit, United States Transportation Command, Information Systems Officer for the 932nd Aeromedical Staging Squadron, Scott AFB, Illinois
Workgroup Manager for the 932nd Medical Group. PC / LAN Specialist for the repair and upgrade of squadron
Managed 4 Noncommissioned officer Supervisors with 30 direct reports. Computer Security Systems Officer for the 932nd ASTS responsible for the training and implementing of secure communications throughout the wing.
EDUCATION & CERTIFICATIONS
Masters of Science in Technology, 1991, Eastern Illinois University
Bachelors of Arts in Education, 1986, Eastern Illinois University
Associates in Applied Science in Instructor in Technology, CCAF, 1988
Associates in Applied Science in AGE Technology, CCAF, 1983
Microsoft Certified Professional Server 2003, (MCP)
Microsoft Certified Systems Administrator Server 2003, (MCSA)
Microsoft Certified Systems Engineer Server 2003, (MCSE)
Microsoft Certified Systems Engineer + Security Server 2003, (MCSE + Security)
Comp TIA Security+
Information Assurance Security Level 2 Certified
ITIL V3 Foundation Certification
Lean Six Sigma Green Belt
Project management Fundamentals course
Jeffrey Oldenettel, MSCE, ITIL
2710 Rio Guadalupe
San Antonio, TX 78260
https://www.linkedin.com/in/jeffoldenettel/
ac0qa2@r.postjobfree.com
Greg Surber
Senior IT Security Analyst
Puget Sound Energy
Desk: 425-***-****
Cell: 425-***-****
ac0qa2@r.postjobfree.com
Susan Drabing
Director, NP and PA Providers, Southern Division Infinity-Meds
(618) -973-7996
ac0qa2@r.postjobfree.com
John Kipp
Manager of Systems
VIA Transit San Antonio, Texas
Mobile: 470-***-****
ac0qa2@r.postjobfree.com
Mark Gager
Chief information and Technology Officer
Bexar County, Texas
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