Customer Service Human Resources

JACQUELINE L. JOSLIN

**** ** **** ****** **** Coral, Florida 33904 Tel: 412-***-**** email: ac0q9t@r.postjobfree.com

OBJECTIVE

To bring to your organization enthusiasm, dedication, responsibility, and good work ethic, combined with a desire to utilize my skills obtained through my years of experience.

EXPERIENCE

Human Resources and Safety Manager

MMC Land Management January 2013 – April 2017 Gibsonia, PA

Manage HR responsibilities and office support for multiple managers in a commercial landscape, snow removal, and excavation company.

•Oversee and administer the bi-weekly payroll through LMN Software and QuickBooks

•Serve as a direct contact for managers and employees regarding pay changes, time sheets, benefits, wage garnishment and payroll deductions

•Oversee the recruitment and new hire orientation process, in conjunction with managers, for all positions; work closely with the company recruiter for new hire compliance and orientation

•Monitor and track attendance point system; FMLA and Personal Days

•Manage manual and electronic documents, files, and records (e.g. payroll information,

personnel files, benefit documentation, safety, training, UC, WC, Fleet of vehicles, etc.)

•Partner with insurance brokers and manage benefits administration process, COBRA, worker’s compensations and certificate of insurance

•Ensures legal compliance by monitoring and implementing applicable human resource federal

and state requirements; conducting investigations; maintaining records; unemployment compensation; representing the company at hearings

•Develop and implement programs and procedures; oversee all departmental training programs and initiatives to enhance staff development and a safer work environment

•Consultant with managers and employees relating to HR and safety related issues in accordance with company policy, local, state and federal laws

•Manage company Safety requirements, lead workplace safety committee meetings; compliance in accordance with PA workplace safety certification program, identify best practices and lead continuous improvement initiatives to reduce work process risks, raise safety awareness, and improve safe work practices

•Manage company fleet of vehicles; maintain insurance, taxes and compliance with all DOT certification and registration, IFTA, UCR and FMSCA

HR Representative/District Administrator

Sears Holdings Service Center October 2008 – January 2013 Pittsburgh, PA

Human Resources and administration support for several geographic locations. Support includes payroll and benefit administration, recruiting, conflict resolution, assistance performances management, HR counsel and other HR and administrations duties

•On boarding through brassrings, Recruit, Screen, Interview for hourly positions.

•Orientation and compliance training.

•Assisted employees with benefit process, open enrollment.

•Administered/tracked attendance; FMLA, Military leave, Extended Care Leave, Personal Leave, vacation, and personal days.

•Compliant with OSHA, state leave and employment laws.

•Prepare payroll for multiple units.

•Ensured Affirmative Action goals are met and the unit is strategically seeking diverse candidates.

•Coached management team prior to discussions (policy and/or performance coaching) with associates and review all terminations for hourly associates.

•Focused on fostering two-way communication, building team environment, and adaptability to change.

•Investigated and resolved employee relations issues.

•Create and reconfigure employee databases and files

•Create weekly and monthly reports.

•Maintain and administers changes to employee information using the appropriate systems

Training Coordinator/HR Assistant

Boscov's October 2007 – October 2008 Monroeville, PA

Trained POS and HR policies and provided guidance to all employees.

•Train new hire on POS (Point of sale) terminals

•Orientation, coaching, and feedback.

•Customer Service, payroll, and scheduling.

HR Administrator Modern Industries September 2004 – May 2007 Erie, PA

Provide Administrative support to Management staff and employees.

•Data entry, filing, typing,

• Recruitment, orientation, and training

•Payroll Administration

• Benefit administration

•STD/LTD insurance claims, and workers compensation claims

• Event planning

Onsite Staffing Representative ITH Staffing October 2002 – February 2004 New Kensington, PA

Onsite staffing agent for manufacturing company.

•Recruiting

•Payroll

•Data entry

Production/Training Coordinator

Qualex November 1988 – February 2002 Pittsburgh, PA

Photofinishing lab, set up and ran machines, problem solve, worked with Leads and Management to implement training programs resulting in lower retention and better job understanding of process and procedures for veteran employees.

•Machine set ups

•Tracking and keeping high productivity rates

•Train and organized all new hires

•Orientation, coaching, and feedback

•Demonstrated Health and Safety environment meetings

•Printing and digital imaging

•ISO Process and procedure complaint ISO Process and procedure complaint

EDUCATION

Northwestern Albion, PA General Jun 1982

High School diploma

SOFTWARE/SYSTEM SKILLS

Computer Skills include but not limited to;

Microsoft word, Excel, Access, Power point, QuickBooks and Outlook

Peoplesoft, Red Prairie, Paychex and Kronos timekeeping

ERP, LIS,NPS, Intelex, Talx, Nucleus and Brassrings

REFERENCES ATTACHED or upon request

Judith Miller 412-***-****

Rachel Byers

Kevin Scanlon

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