UAT Tester
Resume:
New Castle, DE **720
Lisa Johnson
Objective
Client focused Business Analyst/UAT committed to building business/customer relationships. Experience analyzing business requirements, identifying UAT test scenarios, creating UAT test cases, and organizational and skills training. Reputation as a self-directed professional with superior problem solving, communications and management skills.
Technical Skills
Windows (2000-2010, XP, Vista) MS Access and MS Office Suite, Outlook/Outlook Express, Lync, WIN SQL, SQL Plus, Business Objects, Share Point, Medicaid Management Information Systems (MMIS), Provider Electronic Solutions claims software (PES).
Experience
4/2005 to Present Hewlett Packard Enterprise Newark, DE
2/2013 to Present - Business Analyst, MAPIR Department
Develop and implements general insurance and health policies in accordance with state and federal laws.
Interpret E.H.R Business Design Documents from CMS in support of the Delaware Customer.
Execute Alpha and Beta Testing.
Proficient in creating and running SQL/ Use of Business Object Tools.
Coordinate and complete multiple complex assignments simultaneously.
Facilitate conference calls and virtual meetings to support the E.H.R project.
Proficient with statistical reporting and conducting power point presentations.
4/2005 to 2/2013 - Provider Recruiter, Provider Relations Department
Subject Matter Expert: In-state and out of state provider recruitment.
Performance consulting.
Implemented and continued improvement of New Hire training program.
Managed project to transition providers from Legacy to new MMIS system for NPI implementation.
Analyzed business requirements and created test cases for the Medicaid system.
Interpreted and provided recommendations for contract requirements and business rules related to industry and legal regulations.
Processed 1099’s and B-notices for Medicaid providers and the IRS.
10/2000 to 4/2005 Hospital Billing & Collection Service New Castle, DE
Insurance Representative, Insurance Department
Contacted insurance companies by telephone and fax in attempt to secure payments on
behalf of hospital patients.
Managed inventory and maintained productivity standards on a monthly basis.
Reviewed accounts and contracts to insure proper payments have been made.
Process and balance pricing reports.
4/1995 to 10/2000 Discover Card Services Inc. New Castle, DE
Senior Credit Analyst / Account Manager, Customer Service Department
Provided training to new employees and internal/external clients on policy updated and changes.
Created and trained employees on various technical and soft skills.
Processed limit increase request and reinstatements on closed accounts.
Performance Consulting.
Distributed batch work into units personal ques. Prepared weekly payroll (Taz) reports.
and tracked weekly stats for units consisting of 15 employees.
Performed quality review on employee’s batch work and phone quality.
Prepared weekly payroll reports.
Managed Supervisor calls to satisfy irate cardholders.
Manned help-gate, product gate, & TDD line to satisfy customer needs and expectations.
Processed charge-back request resulting from customer disputes and corporate complaints.
Prepared monthly goal and expectation charts for each employee.
Education
1987-1989 Delaware State University Dover, DE
1995-1996 Delaware Technical & Community College Newark, DE
Honors,Certifications & Associations
Landmark Education- Leadership program certification
Uniquely you- Leadership certification
Girl Scouts of America
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