Sr. Technical Analyst

AHMED REINOSO

**** ** ***** ** *** F - MIAMI, FL 33173 PHONE: 786-***-**** EMAIL: ac0q3c@r.postjobfree.com

To whom it may Concern:

Would a highly self-motivated person be an asset to your office? If so, I feel my experience, education, and personal qualities would be a valued part of your company.

I worked as a Sr. Tech Analyst for HCA IT&S North Florida Division. As a member of the company, I maintain Windows based computers while providing many solutions customized to the needs of our customers. Besides installations and maintenance, I work with support staff to improve existing systems and meet changing needs. I offer outstanding organizational, analytical and detail oriented skills which have proven to be critical assets in supporting dynamic information systems solutions. My participation in the most recent projects such as:

Windows 7 Migration

Windows 2008 Server Migration

Show my abilities to learn new systems, grow and adapt. My efforts show that I value hard work excelling in my career as well as in my studies. Please contact me at 786-***-**** evenings or weekends, or by e-mail at ac0q3c@r.postjobfree.com. I am available for an interview at your convenience.

Thank you for your consideration.

Sincerely,

Ahmed Reinoso

AHMED REINOSO

6221 SW 116TH PL APT F - MIAMI, FL 33173 PHONE: 786-***-**** EMAIL: ac0q3c@r.postjobfree.com

OBJECTIVE

To be associated with an organization that offers challenge and learning potential, where my experience in the computer field can be expanded.

TECHNICAL SKILLS

Proficient in use of multiple computer systems and operating software to include several servers, networks, PC, MS Windows/Linux OS, Backtrack, Kali, Ubuntu and Others, MS Office and more including Mac OS X.

SOFTWARE

Magic Service Desk, HEAT® Service & Support, Reflection, Meditech, Citrix, eFilm, CodeLink, Lawson, Softmet, ePremis, Dragon Naturally Speaking, DSI, DDE, Medipac, CareMedic, iSuite, PMMC, One-Staff, Voltrack, SIS, PACS, Altiris, Ghost, Microsoft Office Suite, Vocera, SCCM,SCCM PCU, Remedy, ARS, Dameware, VSphere, TeamViewer, Putty and more.

PROFESSIONAL EXPERIENCE

Sep 2004 – Sep 2015 HCA IT&S

Sr. Tech Analyst

Assisted end-users and troubleshoot desktop issues such as applications, printers and network connectivity. Provide service to over 1,750 devices.

Daily management of Remedy queue, resolving issues to maintain it to the lowest level possible. Department closes an average of 40 to 50 tickets a week.

Imaging and deployment of new computer equipment.

Performed Windows 7 cleanup of Virus and Spyware using different malicious software removal utilities such as Blink, Symantec and Trend Micro among others.

Daily use of remote desktop utilities such as Dameware and Windows Remote Connection to expedite troubleshooting.

Provided Daily Support for Administration, Finance Department, Surgery and other Departments including Directors and VPs.

Feb 2000 – Aug 2004 Video Master Multimedia

Technical Analyst

Network Installations.

Upgrading Computer Systems.

MS Office Virus Cleanup.

Recovery Data

Local and Network Printer Troubleshooting.

CERTIFICATES

January, 2005 – MCP- Certified

LANGUAGES

Fluent English and Spanish.

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