Customer Service Microsoft Office

Brian K. Burks

**** ****** ***** **. *** B

Columbus, OH

Cell: 614-***-****

Email: *****.*******@*****.***

OBJECTIVES

• Obtain a challenging leadership position applying creative problem solving to achieve optimum utilization of its resources and maximum profits

• Looking for a long-term position where I can grow and broaden my experience

• Ability to prioritize and manage tasks while remaining focused under high-stress situations

• Excellent communications skills in any environment including collaborative, written, electronic, etc.

SKILLS:

• Typing 65+ wpm

• Advanced knowledge of Microsoft Office Suite (Word, Excel, Access & Project)

• Data entry

• Quality assurance

• SAP Business Objects

• Inventory control (Ocean/Air international shipping experience)

• Microsoft Office (Excel, Access, Project, Word, Power Point)

• Time management

• SQL

• HTML

• Adobe Suite (Illustrator & InDesign)

• Purchasing

• Jesta I.S.

• Auditing P.O.’s

WORK HISTORY:

1/18/17 – 6/1/17 R.G. Barry Brands Columbus, OH

Logistics Analyst (contractor)

• Exclusively responsible for all shipments and transportation flows for a portion of the network

• Through data analytics and reporting, influence decision making and network planning

• Acts as a subject matter expert on behalf of the air operations group

• Proactive risk and disruption management

• Lead regular communication with domestic and international partners to ensure business direction and needs are met

• Build and maintain relationships through partnership and fair treatment

• Respond quickly to change with a positive attitude and a willingness to learn new ways to work and achieve objectives

• Responsible for accessing all air freight services in the market and reporting new offerings and potential improvements to department manager

• Provides weekly and monthly reports to management detailing provider delivery performance, corporate volume and sourcing trends, and special projects as needed

7/15/16 – 10/28/16 SEKO Logistics Columbus, OH

Supply Chain Analyst (contractor)

• Running audits on shipments that come through the system for Lbrands and Bloomin’ Brands retail stores

• Reaching out to vendors to get quotes on freight charges and negotiating cost savings solutions

• Apply the correct tariff codes to all products being imported or exported and fill out all forms and documents and sign them

• Creating V-lookup formulas in MS Excel to match vendors with their correlating pricing and discounts

• Working with Project Coordinators and vendors to insure information regarding shipment is correct

• Create and administer KPI/Scorecard reporting.

• Prioritizing workload to insure efficiency and to drive productivity

• Working out of RED NA and MS Excel to book network shipments

8/31/15 – 4/16/16 Cardinal Health Dublin, OH

Pricing Analyst (contractor)

• Audit supplier contracts and provide correct pricing to contracts

• Respond to inquiries from vendors, customers, and different departments within the company

• Researching through various programs to find root cause of customer issue(s) and coming up with solutions to prevent them from happening in the future

• SAP Business Objects to import/export audit reports into MS Access and scrub out specific information pertaining to vendor

• Manual testing of MS Excel data scrubbing tools for vendor audits including V-lookup and Macros

• Using SQL within MS Access to run queries and review large amounts of specified data

• Work closely with pricing research and contracts department to find pricing discrepancies while following SOP’s

• Running QA reports to make sure we're within guidelines

• GPO auditing for medical companies including Premier, Innovatix, Johnson & Johnson, and more

6/9/14 – 5/17/15 VWR Catalyst Dublin, OH

Inventory Technician

• Purchase supplies and materials for the Nestle QA labs including chemicals, lab supply and office supplies (Ocean / Air)

• Organize and file physical invoices and keep track of P.O.'s

• Create Excel templates for the weekly purchase orders and billings

• Maintain stock and inventory levels in Chemistry and Microbiology labs

• Provide excellent customer service to onsite customers

• Work closely with Administrative office, Chemistry and Microbology labs to come up with solutions to keep production flowing

• Weekly meetings with upper management to make sure SOP’s are being followed and updated when needed.

8/22/13 – 6/6/14 SYGMA Network Dublin, OH

Order Processing

• Process orders for chain food restaurants

• Product lifecycle and supply chain management

• Collaborate with others to meet timely goals

• Maintain stock coverage for multiple fast food franchises via nationwide distribution centers and warehouse

• Puchasing food and merchandise for fast food locations

• One-on-one contact with franchisees and upper management to work together on any issues that may arise with shipping and receiving of their products

11/19/10 – 2/1/14 Abercrombie & Fitch Columbus, OH

Brand Representative

• Styled all forms and visual lockers for floorsets

• Maintained visuals on a daily basis

• Trained associates on styling in other store locations

• Sales Associate

• Maintain the sales floor with correct quantity of merchandise

• Customer service associate

• Handled impact shipping/receiving of merchandise goods

• Took inventory of merchandise in retail stores (both on sales floor and back stock) and placed orders under General Manager Supervision

EDUCATION:

August 2006 - May 2010 Unioto High School High School Equivalency Diploma Chillicothe, OH

August 2015 – Present Penn State World Campus Computer Information Systems

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