Administrative Assistant Customer Service
Resume:
THERESA M. COX
Cincinnati, Ohio *****
ac0q26@r.postjobfree.com
CAREER SUMMARY
Knowledgeable, accurate coordinator focused on quality with a desire to succeed. Recognize problems quickly and overcome obstacles by planning and preparedness. Recognized as “above average: performer and unlimited potential by management.” Skills include flexibility, attention to detail, problem solving and strong customer service.
PROFESSIONAL EXPERIENCE
Coca-Cola Refreshments, Cincinnati, Ohio
Distribution Route Specialist Planner I 2007-Current
Responsible for working with Distribution Center Management teams to ensure driver efficiencies are maximized, dispatch actual product sold for appropriate delivery day, utilize dispatch and load creation software to identify and provide the lowest cost delivery solution to the assigned DC’s, work with DSD Planning and DC Management teams to improve database information, provide daily communication on delivery minimum exceptions and off-day deliveries to DC Management, provide daily communication to distribution center management on labor and equipment needs based on volume, workload, time, cubes and weight for delivery.
Club Specialist (Sam’s Club, Costco’s) arrange dock time for deliveries with Club and ARTM (Alternate Route to Market) customers.
Administrative Assistant 2006-2007
Cover the front desk with multiply phone lines. Greet customers.
Argosy Casino and Hotel, Lawrenceburg, Indiana
Administrative Assistant 2003-2006
Cover the front desk with multiply phone lines and take care of the applicants, setting them up on the computer to do the application, prescreen all applicants before testing and setting them up for interviews with the generalist. Make recommendations when the applicant fulfilled all requirements of the position applied for.
Responsible for the Turnover Tracking report, Labor Tracking report, badging report, filing of confidential papers associated with Human Resources.
Assist the Training Team with weekly 2 days New Hire Orientation. Taking care of the new hire paperwork making sure that all information gets put into the computer and all departments know essential information needed about their new employee.
Work on any special projects that the Human Resources Director assigns to me.
Pepsi America’s, Cincinnati, Ohio
Assistant Administrator 2000-2003
After delivery of equipment, entered equipment data into system for up to 30 pieces at a time. Created tracking system, answered service inquiries from current customers, identified needs and provide parts to service technicians. Responsible for billing and A/R’s (Accounts Receivables) for approximately 1,000 companies and sent date to corporate office. Ensured security of keys, money and facilities.
Reduced unnecessary technician calls to customers by asking questions regarding problems and provided solutions over the phone
Monitored A/R accounts for discrepancies, resolved issues, resulting in creating monthly reports meeting all deadlines containing 100% accurate information
Recognized by technicians for increasing morale and encouraging teamwork resulting in low
turnover of staff
Dispatcher 2000-2002
Responsible for answering phone calls from customers placing service calls to technicians.
Identified customer’s issues, directed customers to appropriate internal departments. Responsible for A/R, and billing.
Eliminated unnecessary calls by troubleshooting customer issues and resolving problems
Provided personalized solutions to customers’ needs
Xetron Corporation, Cincinnati, Ohio
Material Handler/Shipping and Receiving 1989-2000
Responsible for shipping, receiving, stockroom and packaged electronic equipment for domestic and international shipments. Received and inspected packages for damages. Filed reports on damages boxes. Open packages to verify part number and counts were correct. Entered information into Western Data Systems (WDS), routed the packages to the internal customers. Verified counts, part numbers and filled kit orders supporting internal customers. Physically inventoried all components in the stockroom, ordered parts on mid/max equation.
EDUCATION
University of Phoenix on line 2002-2003
Completed 12 credit hours on Bachelor of Science in Business Management
Seton High School, Cincinnati, Ohio 1977
SKILLS
*Excel * SAP * BASIS *ONE NOTE *WORD *WDS
Train the Trainer Proven Classroom Technique
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