Customer Service Representative
Resume:
Quanetta Monroe
Detroit, MI *****
***********@*****.***
Objective
Seeking a janitorial position where I can utilize my skills and experiences to be a leader of a team and increase revenue for a company.
Relevant Skills
Inventory control
Data record keeping
Motivated leadership
Firm work ethic
Encourager of others
Results driven
Thorough and positive
Managed a team of 35
Relevant Experiences
Cashier / Stock 01/2017- 02/2017
Glory’s Supermarket - Highland Park, MI
Issue receipts, refunds, credits, or change due to customers
Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
Bag, box and wrap purchased items
Assist in stocking shelves, rotating merchandise and marking prices
Bell Ringer 11/2016 – 12/2016
Salvation Army – Detroit, MI
Bell ringing
Collected money for kids
Smiled and greeted people
Patron engagement
Production 02/2015 – 08/2016
Forge Industrial Staffing – Livonia, MI
Packaged of plastic products
Rotated through different tasks on assembly line
Positioned parts and subassemblies
Assembled component
Janitor 01/2013 – 01/2015
Yard Man Landscaping – Farmington Hills, MI
Responsible for general up keeping, maintenance, cleaning of interior buildings, lobbies, office areas, restrooms, elevators, stairs within the office buildings and hotels
Special project work as needed
Duties includes but not limited to: trash pickup, replacing liners, vacuuming, sweeping, mopping, desk cleaning, dusting, wall spotting, glass cleaning, polishing, sanitizing
Customer Service Representative 05/2012 – 01/2013
Vozel, Inc. – Detroit, MI
Qualified prospective customers for service
Assisted patrons on identifying their needs
Helped customers in selection of products
Demonstrated products functions and features
Up sold services when possible
Shift Manager 01/2008 – 05/2012
KFC – Detroit, MI
Supervised entry-level employees, ensure customer satisfaction, and perform various administrative job duties
Organized and set schedules and workloads to maximize productivity
Hired and trained new employees, answered telephones while overseeing restaurant protocol
Delegated work, took inventory, and placed food orders
Monitored food preparation to ensure orders are completed quickly and no product is wasted
kept dining area clean with effective oversight and crew assignments
Answered customer issues quickly and ensured total satisfaction from all guest
Education
Henry Ford High School
Detroit, MI
General Studies
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