assistant manager, quality control

Location:

Terre Haute, IN

Posted:

June 08, 2017

Contact this candidate

Resume:

JAMES CRAFT

**** *. ********* **.

Terre Haute, In. 47802

ac0q1g@r.postjobfree.com

Cell: 812-240- 7805

Customer service manager with 10+ years of experience in retail and food. Consistently achieve record-high customer satisfaction rankings, improvements to the bottom line and turnaround of underperforming operations.

Respected builder and leader of customer-focused teams; instill a shared, enthusiastic commitment to customer service as a key driver of company goal attainment. Lead by example and ensure the execution of all safety, security, quality and store operations policies.

Areas of Expertise

Customer Service Management

Complaint Handling & Resolution

Retail Operations Management

Customer Satisfaction Enhancement

Front-End Supervision

Sales & Margin Improvement

Teambuilding & Training

Cost-Reduction Strategies

Order Fulfillment

Professional Experience

Sears Auto Center

Asst. Mgr. 9/2016 to present

Monitor day to day operations, direct employees, customer service,

Training, hiring, recruiting, scheduling, p & l accountability.

Advance Auto Parts

Parts Pro 1/2013 to 3/2015

Hired as Commercial Parts Pro where my duties were to dispatch drivers to deliver auto parts to garages. Secondary duties were to control costs and manage inventory in my department. This is a key holder position as well as safe and alarm access codes

Staples Midwest Distribution Center

Loss Prevention Associate 5/2013 to 9/2016

Duties were to protect certain assets belonging to the distribution center. Secondary duties were to check guests in and out and run security checks on employees.

Apria Healthcare 12/2009 to 8/2012

Patient Service Tech

Duties were to delivery home medical equipment and drive a commercial vehicle to refill liquid oxygen tanks for home use.

O’reilly Auto Parts

Assistant Manager, 4/2006 to 4/2009

Hired as Assistant manager position to recruit, train and supervise 12+ parts sales persons. Foster an environment in which our customers enjoy high levels of service and employees are motivated to deliver top performance. Manage front-end operations to ensure friendly and efficient transactions at checkout.

Selected Contributions:

Reduced staff turnover, benchmarking a record-setting improvement in staff retention due to the success of employee-development and morale-building programs.

Elevated store’s customer-satisfaction. ensured the swift resolution of customer issues to preserve customer loyalty while complying with company policies.

Exemplified the second-to-none customer service delivery for which O’REILLY AUTO PARTS is nationally renowned in all interactions with customers.

AUTO ZONE RANTOUL, IL.

Parts Service Manager, 2/2001 to 4/2006

Directed 31 employees and managed P&L, sales, inventory, merchandising and cost controls. Maintained high standards in sanitation and safety and complied with regulatory guidelines.

Selected Contributions:

Transformed operation that was posting annual losses in profits within one year. Met or exceeded all sales targets despite increased competition presented by the opening of two new local delis.

Introduced training programs that enhanced employee performance and helped build a motivated workforce.

C & S waste Services 4/2004 to 4/2006

Driver

Pilot a commercial vehicle around town picking up household refuge

Education and Training

SOUTH UNIVERSITY ONLINE

8/2011 to 8/2012

Allied Health Science

IVY TECH STATE COLLEGE

1988

C n c basics

Associates