RECENT WORK EXPERIENCE

General Manager May **** - Present

Holiday Inn of Warren, Days Inn of Warren, AIL Hospitality LLC, Warren, PA

oManaged all aspects of a full service service hotel with 111 rooms, 7 banquet rooms, with F&B, Catering, and Banquet departments

oOrganized and launched conversion from an IHG hotel to a Wyndham brand according to the P.I.P.

oManaged all incoming invoices, payroll, scheduling, human resources, accounting, and overall operation of the entire hotel

Front Office Manager September 2015 – May 2016

Holiday Inn of Warren, GF Management, Warren, PA

oCoordinated all Front Office activities of the property and problem resolution while maintaining the highest levels of associate and guest satisfaction while maximizing efficiency and profitability

oPrepared upcoming forecast schedules and employee work schedules

Vacation Rentals/ Timeshare Property Manager March 2015 – August 2015

Marion’s Place LLC, Hilton Head Island, SC

oManaged the housekeeping and maintenance departments, keeping track of financial information, schedules, cleanings of units, repairs, and supplies inventory

oMaintains property upkeep by investigating and resolving tenant complaints, enforcing rules of occupancy, inspecting vacant units, completing repairs, and contracting services to vendors for repairs

Front Desk Supervisor/ Manager on Duty June 2014 – April 2015

Westin Hilton Head Resort & Spa, Hilton Head Island, SC

oSupervised and managed the personnel, and procedures of the front desk, phone operators, reservations, bell staff, conceirge, and valet departments

Front Desk Agent/ Guest Services September 2012 – June 2014

Westin Convention Center, Pittsburgh, PA

oCompleted Starwood’s Associate Development Program for employees to become managers

Recreation Attendant May 21 – September 6, 2012

Sawgrass Marriott Golf Resort & Spa, Ponte Vedra Beach, FL

Activities Coordinator/ Team Leader May`21 – August 19, 2011

American Hospitality Academy, Kingston Plantation and Spring Maid Resort, Myrtle Beach, SC

Aebersold Recreation Center Health Club Facility Supervisor May 2011 – May 2012

Slippery Rock University, Slippery Rock, PA

Laundry/ Housekeeping November 2006 – June 2007

Mircotel Inn & Suites, Grove City, PA

EDUCATION

Slippery Rock University of Pennsylvania, Slippery Rock, PA

Bachelor of Science in Resort Recreation Management/ Tourism June 2012

Bachelor of Science in Business Administration May 2008

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