Customer Service Administrative Assistant

Susan Latham

Health Research Clerk I - Client Services Department - Health Research, Inc

Latham, NY 12110

**********@*****.*** - 518-***-****

Authorized to work in the US for any employer

WORK EXPERIENCE

Clerk I - Client Services Department

Health Research, Inc - Menands, NY - March 2017 to May 2017 Processing incoming faxes via FaxFiler and processing incoming mail via ADAP 95 a MS Suite based computer program.

Making sure all cabinets are locked and secured at the end of the day.

Making sure we are all stocked up with the proper envelopes, copy paper and also all applications and medical eligibility forms.

Administrative Assistant

NESCO - Latham, NY - November 2016 to November 2016

- Temporary Position

Entering applications from girls for membership into the Girl Scouts of Northeastern NY Chapter.

Clerk

HW Staffing - Albany, NY - October 2016 to November 2016

- Temporary Position

Perforated, scanned election ballots for the 2016 Election. Administrative Assistant/Receptionist

Maser Consulting, P.A - Albany, NY - September 2014 to July 2016 Interactions with the managers regarding event coordination (classes for the Survey Crew) as well as when we held events/meetings for our large clients, and who the managers wanted invited, and the duration of the event (hours/days), etc.

Created spreadsheets for each class and included participant names, areas they were from, and doing sorts regarding the areas they were from and/or sort by name

Sending class/event invites, managing the invite lists, once the event got closer sending out event/class reminders to the participants.

Also, ordering lunches for the events/classes/meetings, etc.

Creating, editing, and signing expense reports in BST for Survey Field Personnel and Managers.

Creating, editing and finalizing Proposals and Statement of Qualifications packages.

Reformatting resumes of the engineers to fit them to the projects they are submitting Proposal and Statement of Qualification packages for.

Editing, finalizing marketing plans for Energy, Survey, etc.

Creating, editing excel spreadsheets for a Con Edison project consisting of man hours, proposal numbers and proposal hit rates along with averages.

Procuring office and survey supplies.

Handling UPS/FEDEX shipments.

Maintaining calendars for the office managers.

Initiating and confirming appointments formeetings/luncheons, for the Director of Energy Services with the clients.

15 Arnold Avenue, Latham, NY 12110 Cell: 518-***-**** Email: **********@*****.*** PROFESSONAL EXPERIENCED

Maintaining the corporate calendar with respect to Albany personnel's vacations and illnesses.

Inventory management with regards to office supplies, trade show giveaways, coffee supplies, survey supplies, etc.

For safety audits and all other company wide meetings, printing and securing all employee signatures for human resources on attendance sheets for those meetings. Administrative Assistant/Receptionist

Modern Kitchens - Albany, NY - March 2013 to March 2014 Provided consistent unparalleled customer service with regards to responding to customer order inquiries, order questions, etc.

Produced monthly and year-end sales reports; and ran pending sales reports as needed.

Processed Merillat/WoodMode/Brookhaven cabinet orders.

Collected customer payments and processed them in a timely manner.

Maintained and managed the manager's calendar.

Processed the dealer's salesmen's SPIFF sales claims and sent them on to corporate.

Updated the WoodMode/Brookhaven catalogs.

Backup Per-Diem Receptionist

MDI Group at GE - Schenectady, NY - August 2012 to September 2013 Created security badges for the guest's entrance to the GE campus and provided them directions and updated missing information for all site visitors using Microsoft Access. Switchboard Operator/Fitting Room Clerk

MDI Group at GE - Clifton Park, NY - November 2012 to January 2013 Greeted guests.

Provided unparalleled customer service to all Target guests, helping them meet their item needs.

Answered and directed calls on the Target switchboard. Administrative Assistant/Receptionist

MSE Power Systems - Albany, NY - May 2007 to June 2010 Interactions with the managers regarding event coordination (classes for the Survey Crew) as well as when we held events/meetings for our large clients, and who the managers wanted invited, and the duration of the event (hours/days), etc.

Created spreadsheets for each class and included participant names, areas they were from, and doing sorts regarding the areas they were from and/or sort by name

Sending class/event invites, managing the invite lists, once the event got closer sending out event/class reminders to the participants.

Also, ordering lunches for the events/classes/meetings, etc.

Provided unparalleled customer service.

Implemented an office supply program leading to increased cost savings for the company.

Handling all UPS/FEDEX shipments.

Created, edited, and finalizing Proposals and Statement of Qualifications.

Creating, editing and finalizing resumes for those Proposals and Statement of Qualifications.

Maintaining the Managers' calendars; as well as, maintaining the corporate calendar.

Took charge of inventory management with regards to all trade show giveaways and brochures.

Created brochures and flyers for the trade shows.

Utilized Timberline to create and edit purchase orders for test equipment calibration and repairs.

Created contract binders for each Project Manager's projects. 15 Arnold Avenue, Latham, NY 12110 Cell: 518-***-**** Email: **********@*****.*** PROFESSONAL EXPERIENCED

Quality Control Coordinator

Yoh Staffing - Niskayuna, NY - June 2006 to March 2007 Ensured that all OSHA paperwork was completely filled in per regulations for the Mammography and Cardiac machines that were built there.

Validated all data on paperwork and coordinated the paperwork for the appropriate signatures as required by OSHA.

Administrative Assistant/Receptionist

ME Engineering - Albany, NY - April 2004 to September 2005 Provided unparalleled customer service.

Implemented an office supply program leading to increased cost savings for the company's local office.

Created, edited, and finalizing Proposals and Statement of Qualifications.

Created, edited, and finalizing the resumes for the Proposals and Statement of Qualifications.

Handling all UPS/FEDEX shipments.

Maintaining the Managers' calendars; as well as, maintaining the corporate calendar.

Took charge of inventory management with regards to all office supply/coffee supply matters. Administrative Assistant/Receptionist

Protech at GE - Schenectady, NY - October 1997 to April 2004 Provided excellent customer service.

Creating, editing, and finalizing Proposals, correspondence and reports.

Created contract project binders for each project.

Revamped their filing system.

Maintaining the Managers' calendars; as well as implementing invitations to scheduled meetings. EDUCATION

Certificate in Medical Technology

New Horizons of Tech Valley - Albany, NY

July 2006 to June 2007

SKILLS

INVENTORY (6 years), TIMBERLINE (3 years), 80 WPM (Less than 1 year), ACCOUNTING (Less than 1 year), ACROBAT (Less than 1 year)

ADDITIONAL INFORMATION

SKILLS

Excellent verbal and written communication skills

Strong organization and information analysis skills Solid problem-solving capabilities

Proven inventory control and record management skills MS Office Suite (Word, Excel, PowerPoint, Outlook, Publisher) 2007/2010/2013) skills Timberline Accounting Software

Well-versed in Adobe Acrobat PDF Version 10 and 11 Keyboarding Speed: 80 wpm

Data Input Speed: 16,982 kph

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