Customer Service Administrative Assistant

Skills

Work History

Education

Additional Information

References

JILL FORBES

*** ***** ** *****, *****, MD 20657 (H) 443-***-**** *******@*****.*** Self Starter

Excel

Multi-tasking

Problem resolution

Data Entry

Microsoft Word

Record Keeping

Deadline-oriented

Administrative Assistant 03/2017 to Current

Regional Property Group – Lusby, MD

Maintain the front desk and receptionist area in a neat and organized fashion Prepare correspondence and documents, organize files, develop spreadsheets, and scan documents Responsible for telephone requests for information and scheduling appointments Approving employees receipts, Inputting & Revising of invoicing Office Assistant 06/2002 to 06/2015

Hopkins Federal Savings Bank – Baltimore, MD

Answered any questions and resolved all customer issues Managed taxes and ground rent departments, Homeowners and Commercial Insurance policies Sent out loan delinquency letters, Handled incoming and outgoing mail Process check payments, disbursements, and loan payoffs Data entry, filing, record keeping, and answered telephones Customer Service Representative/ Head Teller 06/2000 to 06/2002 Provident Bank – Baltimore, MD

Responsible for securing and maintaining large cash amounts. Assisted customers with cash withdrawals, deposits, and check cashing. Verified customer identification for the purpose of processing transactions. Answered incoming customer service calls and ordered all office supplies. Optician 06/1998 to 06/2000

Sterling Optical – Baltimore, MD

Opening and closing of the store.

Responsible for filing, pulling patient records, keeping optical clean & shelves stocked. Made patient appointments, order office supplies, and answered incoming calls. Performed optical measurement testing and end of day close out. High School Diploma: Business & Finance 1998

Patterson High School - Baltimore, Maryland

Business & Finance

Dedicated and focused Administrative Assistant who excels at prioritizing, completing multiple tasks simultaneously, and following through to achieve project goals. I am adept at gaining cooperation and confidence from both staff and customers. Flexible and hardworking with a strong drive to succeed. References Available Upon Request

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