Customer Service Microsoft Office

Sandra Waterfield

https://www.linkedin.com/in/sandra-waterfield-b74b1a15 M: 757-***-**** – ************@***.***

OBJECTIVE

To obtain a position that offers an opportunity for growth and utilizes my experience and skills.

EXPERIENCE

Warranty Administrator 01/2016 to 12/2016

Beach Ford – Virginia Beach, VA

Posted all warranty claims and ESP claims with labor operations, time and all other information required by the manufacture to be allowed for payment

Verified all criteria required by manufacture prior to submission of claim

Knowledge and understanding of automotive warranty and policy procedures

Receptionist 01/2015 to 01/2016

Rick Hendrick Collision Center – Chesapeake, VA

Received, screened and routed all incoming calls, handled all clients request for information, scheduled appointments for customers

Maintained filling system for folders/repair orders for quick retrieval of information

Accounts receivables, balanced cash drawer, prepared bank deposit

Warranty Administrator 05/2006 to 01/2013

Cavalier Ford Lincoln – Chesapeake, VA

Posted all warranty claims and ESP claims with labor operations, time and all other information required by the manufacture to be allowed for payment

Verified all criteria required by the manufacture prior to submission of claim

Knowledge and understanding of all automotive warranty and policy procedures

Processed warranty claims on a timely basis for three locations two Ford Stores and one Mazda

Resubmitted all rejected claims promptly and followed up on payment

Rental Clerk & Cashier 01/2003 to 03/2006

Philips Automotive – Virginia Beach, VA

Opened all closed rental contracts, explained rental fees and policies, computed and recorded totals of transactions, issued receipts due to customers

Reconciled cash reports, balanced cash drawer, and prepared bank deposits

Processed warranty claims for Oldsmobile, posted warranty claims with correct labor operations with time and other required information required by the manufacture

Parts Sales Clerk 06/2002 to 12/2002

Virginia Beach Dodge – Virginia Beach, VA

Assisted technician and customers with sale of parts, focused on maintaining a high level of customer service

Filled all parts orders from stock, maintained inventory by storing parts in prearranged areas

Assistant Service Advisor 09/2001 to 06/2002

Freedom Lincoln Mercury – Chesapeake, VA

Assisted service advisors and customers, verified warranty and service contract coverage

Writing, booking repair orders and filing payroll for service advisors and technicians

Processed warranty claims for Mercury and Lincoln, posted with labor operations and time and other information required by manufacture

EDUCATION

Bryant & Stratton College – Virginia Beach, VA

Bachelors of Business Administration: General Management

SKILLS

Automotive, cashiering, claims, customer service, filing inventory, Microsoft Office Suite, Outlook, payroll, policies, repairs

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