Customer Service Manager
Resume:
Candice L. Rourick
Juneau, AK 99801
************@*****.***
Objective
Seeking full time employment providing customer service in Juneau
Employment History
01/17/2009 - 10/24/2011 Travel Coordinator/accounts
SEARHC Juneau, AK
Processed travel requests for employees, made all transportation arrangements, made hotel and housing arrangements, calculated and issued per diem checks; Entered invoices into Lawson program, issued checks notarized documents. used a company credit card and purchased airline tickets through EasyBiz.
05/25/2007 - 01/30/2009 Project Coordinator/Shareholde
Sealaska Juneau, AK
Supervised clerical staff in this department, processed and approved new applications for descendent and left out shares that came in, notarized all applications, signed certificates of 100 shares, approved dividend payments, scanned and sent birth certificates by certified mail.
03/04/2005 - 01/26/2007 New Accounts Representative
Alaska Pacific Bank Juneau, AK
Provided direct customer service and opened new accounts that fit that customers' needs, paid or returned NSF checks as appropriate, ordered checks, gave approval for deposit and withdrawal transactions: trained new tellers, opened and closed the bank each day, audited the vault as needed, did nightly deposits, did the commercial deposits, worked at the other branch on Saturdays, covered others shifts as necessary
04/20/2002 - 02/25/2005 Head Teller
Wells Fargo Juneau, AK
Suggested products to customers to fit their financial situation, retained ATM deposits, dealt with irate customers and could resolve their issue within ten minutes of entering the bank: filled the ATMs with cash, opened the branch each morning, gave tellers overrides if transaction was over their cash limit, recorded and rolled all the payphone coins that came in each week Was top salesperson for the entire branch
04/20/2000 - 06/28/2002 Family Case Manager
CCTHITA Juneau, AK
Worked with tribal families referred by OCS, picked up children and transported them to meetings, made home visits, provided support as needed
ATAP and AHFC Family Self-Sufficiency 2002
Public Notary Certificate 2004
Casey Family Programs to Map Procedures in Family and Custody Cases 2006
Powerful Families Training Advocacy in Action Certificate April 2006
Fetal Alcohol Spectrum Disorder 101 Training May 2006
Education
High School Diploma or Equivalent DOLWD
AK
Additional Information
•Experienced team leader and supervisor,
Honest, trustworthy, dependable, hard working
Provide superior customer service in any environment
Experience diffusing angry customers and provide service to them
Follow written or verbal instructions well
Organized, good time management, patient, good listener
•Additional Job History/Job experience
* Subway-Supervisor (opened and closed the store each day, over saw daily employees, counted down the till upon closing the store, dropped off in the night drop at the bank)
* Restaurant Manger at the Everett Naval Base (Made employee work schedule, counted the till and dropped deposit in night drop, ordered food product from Food Service America)
* Wendy's (ran drive thru window and took orders from customers)
* Head Baker at Vintage Fare Café (went in each morning and prepared all the necessary food needed for that business day)
* State Farm ( sold insurance to customers that fit their current need, talked to customers about other products State Farm had to offer)
* Key Bank (teller)
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