JONI LOCKETT

*** ******** ****., #****, *********, MD 20850 C: 240-***-**** ac0ps7@r.postjobfree.com

PROFESSIONAL SUMMARY

Dedicated business professional with 17 years of solid work history that emphasizes a strong skill set in all aspects of administrative operations within event management, health care, marketing, and sales industries is seeking a position that utilizes the wide range of proven corporate expertise acquired.

SKILLS

Administrative Engagement

● Administrative support for senior level executives ● Brand ambassador

● Business travel and logistics coordinator ● Public events representative

● Meeting planner and facilitator ● Department new hire trainer

● Customer relations and communications ● Group presentation expert

WORK HISTORY

Head of Operations Dec 2016 to May 2017

FITTER AND FASTER SWIM TOUR – Rockville, MD

Long term position, hired to enable CEO to assess and streamline specific aspects of the company’s operational processes while preforming day to day administrative functions.

Transitioned company’s office space into an efficient and more economical way to do business by downsizing the space into a flexible/mobile monthly executive suites environment versus the annual leased unutilized expensive fixed office space they previously occupied when I started in December 2016. Implemented May 2017.

Reshaped the company’s travel policy & procedures by bringing on board a brand new outside travel resource to work directly with the athletes and team members to book all company travel (flight, hotel, & car rentals). Implemented May 2017.

Revamped the company’s legacy fulfillment vendor relationship by introducing other advanced fulfillment solutions available. Which the owner used as leverage to negotiate better pricing and services with current vendor. This resulted in a significant cost savings to the company regarding shipping materials to all events throughout the year. Implemented May 2017.

Instituted a new tracking method for response and follow up calls to customer service inquiries to promote a more uniformed, succinct response regarding refunds, credits, and transfers of registrations to swim clinics. Implemented April 2017.

Administrative functions to include:

Oversaw all logistics of business travel (flight, hotel and car rentals arrangements) for company’s Olympic athletes and event managers to weekly swim clinics throughout the year.

Coordinated company contracts. Created agreements and secured required signatures from hosts for company’s nationwide swim clinics.

Responded to all customer service inquiries which involved refunds, credits and transfers of registration.

Produced weekly customer service communications providing reminders, changes or updates to upcoming swim clinics and distributed post clinic customer satisfaction surveys.

Prepared office banking deposits and authorized payments for office space monthly rent, supplies/expenses and company travel arrangements.

Arranged meetings for team members within executive suite environment.

JONI LOCKETT

455 Elmcroft Blvd., #7101, Rockville, MD 20850 C: 240-***-**** ac0ps7@r.postjobfree.com

Senior Operations Consultant Mar 2010 to Sep 2016

KAISER PERMANENTE – Rockville, MD

Marketing Communications Department

Aided department senior executives in managing marketing communications budget and monthly financial reports.

Supported department senior executives with administrative assistance (to include booking conference rooms, setting up Web-Ex meetings, order food for team meetings, preparing Excel spreadsheets and reports, submitting expense reports and order supplies/business cards, etc.).

Facilitated monthly department staff meetings (all logistics, prepared agenda, and coordinated AV).

Organized and maintained department events calendar.

Managed all invoice and budget inquiries for marketing communications.

Trained department new hire employees on internal compliance and budget policies through individual and group training.

Gathered all marketing materials for compliance audits requested by state of MD, DC or VA

Office Manager Mar 2000 to Jan 2010

For Rent Media Solutions – Rockville, MD

Performed all office management support to the sales office.

Ensured during my 10 years tenure pagination and placement of all print ads within bi-weekly apartment locator magazine completed on time without any errors.

Managed all requested sales materials for company audits resulted in zero errors for market.

Compiled monthly competitive analysis to aid market’s sales team in strategic prospecting efforts.

ACCOMPLISHMENTS

Within 7 months at Fitter and Faster Swim Tour, introduced four major cost saving solutions to the company’s travel, office rental, customer service and fulfillment areas of operations that resulted in a substantial annual revenue savings.

Promoted twice during 6 years tenure with Kaiser Permanente. Office project coordinator, March 2010, promoted to operations consultant May 2011, then promoted to senior operations consultant April 2015.

Designated Kaiser Permanente Mid-Atlantic States regional “Be KP Champion” company representative for 2015 Special Olympics World Games held in Los Angeles, CA. One of ten selected from 180,000 employees nationwide.

EDUCATION

Completed office technologies related courses

Montgomery College – Rockville, MD

Induction into Phi Theta Kapa Honorary Society.

Awarded Senatorial Scholarship for consistent status of 3.9 GPA on Dean’s list.

VOLUNTEER

Manna Food Bank - Gaithersburg, MD

Prepared food boxes for families in need within community

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