Technical experience

•Tableau

•SQL

•CSS

•HTML

•Office 365

•Database

•Practicefusion

•Spicework

•Analysis

•Microsoft office

•Technical Support

• Java

SUMMARY

Hands-on, dedicated and resourceful professional with experience in providing the vision and leadership required to ensure a high quality service. Highly motivated self-starter with strong interpersonal and persuasive communication skills. Possessing valuable customer facing skills and an agile technical mind that is able to come up with innovative technological & managerial solutions to seemingly intractable problems. Strong analytical and organizational abilities with quick and self- learning abilities. Extensive practical knowledge of Computer Skills (MS Office), HTML, CSS, SQL, Java, MS Excel, Access, Tableau and technical support.

EXPERIENCE

TABLEAU DEVELOPER AT THE FLYING LOCKSMITH

November 2016 – current

• Designing and developing dashboard using Tableau

• Created action filters, parameters and calculated sets for preparing dashboards

• Developed Tableau workbooks from multiple data source using Data Blending

• Reposts with data visualization and represent data flow with data visualization

• Analyze progress and business coverage with map, piecharts and interactive dashboard

• Visualize data in the form of various charts, plots and maps

• Cleaning and blending multiple data source to allow for different views on application data in a single dashboard

IT INTERNSHIP AT KENTWOOD COMMUNITY CHURCH

December 2016 – April 2017

• Answer user inquiries regarding computer software and/or hardware operation.

• Ticketing on Spiceworks

• PC installation, performing or ensuring proper installation of cables, operating systems, or appropriate software.

• Configure Mac and PC email clients; troubleshoot mail issues.

• Install and perform minor repairs to hardware, software, or peripheral equipment.

• Maintain and administer client computer networks including computer hardware, systems software, applications software, and all configurations.

• Responsible for the day to day desktop/laptop, telephone systems, AV and network support for all levels of end users and departments

• Office365

• WIFI and Mobile Device troubleshooting and support

CUSTOMER SERVICE EXECUTIVE AT BOOKING.COM

March 2015 - current

• Development and organize data in site from hotel and customers

• Support relationship with hotels by providing high levels of customer service.

• Liaison between guest and hotel to solve complaints

• Manage to keep records of customer interactions, transactions, complaints, comments as well as actions taken, process orders, forms and applications.

• Build strong customer relationship through rapport and interaction

• Created Customer Relationship Management database for company, used by management and other customer service associates to track and resolve customer inquiries.

• Developed, implemented and maintained IT policies, procedures and guidelines for Systems

Support and Operations.

DATABASE ASSISTANT AT COMMUNITY CONNECTION 4 SENIORS

November 2012 - November 2014

• Electronic Health Records “Practice Fusion”

• Diagnosed and resolved technical hardware and software issues involving internet connectivity, email.

• Provided suggestions regarding increasing technical support productivity.

• Strengthened the IT infrastructure through to implementing new technologies.

• Maintained documentation of changes regarding users, functions & systems.

• Resolved IT help desk issues efficiently – Helped with timely recovery of valuable data in cases of software disaster.

• Identified, developed, and implemented Standard Operating Procedures.

• Investigated and resolved potential errors by evaluating and tracing potential errors back to the source

• Excellent analytical, data manipulation and interrogation skills.

• Maintained quality and accuracy of information in donor database and files.

EDUCATION

GRAND RAPIDS COMMUNITY COLLEGE

Associate’s Degree, Computer Programming (2016 - current)

DONETSK INSTITUTE OF HOSPITALITY AND TOURISM BUSINESS, DONETSK, UKRAINE

Bachelor’s Degree, Business Administration and Management (2001 - 2006)

DONETSK INSTITUTE OF HOSPITALITY AND TOURISM BUSINESS, DONETSK, UKRAINE

Master of Business Administration (M.B.A.), Management (2006 - 2007)

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