Customer Service Representative
Resume:
REGINA DALE
Buffalo, New York 14212
**********@*****.***
JOB OBJECTIVE:
Seeking to obtain a position as a Customer Service Representative that will
allow me to utilize my skills and experience.
HIGHLIGHTS OF QUALIFICATIONS:
Possess 25 plus years of solid work experience in Customer Service
Ability to communicate effectively and professionally orally and in
writing.
Good organizational skills combined with the ability to work quickly and
thoroughly.
Problem solving skills to recognize understand and resolve complex
transactions.
Demonstrates a great deal of patience and detailed oriented
Computer Literate, Microsoft Word, Excel, Internet, Data Entry
Follow policies and procedures, release. classification and customs skills.
Performed well under pressures and meet standard deadlines.
Able to adapt well to changes and works quickly in a fast paced
environment.
PROFESSIONAL WORK EXPERIENCE:
Fed-Ex Trade Networks, Tonawanda, NY 05/2007 - 12/2011
ECO Coordinator
Conferred with customers by telephone to provide information about products
or services, take or enter orders, cancel accounts, or obtain details of
complaints.
Kept records of customer interactions or transactions, recording details of
inquiries, complaints, or comments, as well as actions taken.
Checked to ensure that appropriate changes were made to resolve customers'
problems.
Referred unresolved customer grievances to designated departments for
further investigation.
Contacted customers to respond to inquiries or to notify them of claim
investigation results or any planned adjustments.
Resolved customers' service or billing complaints by performing activities
such as exchanging merchandise, refunding money, or adjusting bills.
Customer Service 01/1999 - 04/2007
Made outbound phone calls to customers to receive proper information on the
shipments that came in for processing.
Responsible for balancing shipments at the end of the day.
Entered customer's confidential information into company computer systems.
Assisted with International shipments coming in via airplane and reviewed
on line to check invoices for product accuracy.
M and T Bank Buffalo, NY 1980 - 1995
Trade Specialist
Processed securities to customer accounts on a daily basis.
Made sure all accounts balanced accurately.
Researched companies and reviewed their financial status to make sure is
was viable to conduct business with.
Knowledgeable dealing with depository trust companies
EDUCATION:
Medaille College Buffalo, NY 01/2001 -
01/2003
Bachelor's Degree - Business Administration
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