Senior Product QA Analyst

Debra Muccio

Raleigh, NC *****

ac0plk@r.postjobfree.com

Summary

Extensive knowledge of SDLC and QA processes and best practices using Agile/Scrum and Waterfall methodologies

Proficiency with JIRA (Agile Tracking Tool)

Exceptional analytical, quantitative and deduction skills

Experience in a collaborative team environment, sharing workload and responsibilities

Ability to prioritize and oversee multiple projects in a fast-paced environment

Strong background in healthcare and insurance

Experience in cross-functional and geographically distributed teams

Professional Experience

SciQuest, Inc. November 2012-October 2016

A leading provider of spend management and eProcurement solutions providing value beyond savings.

Senior Product QA Analyst February 2016-October 2016

Operated in 2 week sprints with flexibility in length based on immediate functionality concerns.

Managed bi-weekly sprints in Agile environment using JIRA Dashboards

Prioritized backlog through constant review, testing and customer feedback

Coordinated QA effort across different time zones with both on- shore and off-shore teams

Resolved conflict, improved morale and established clear goals by effectively managing timelines and shared resources with special emphasis on building relationships across teams/departments

Defined test plan for maintenance releases and managed the roadmap in Agile/Scrum environment

Organized and facilitated Agile/Scrum activities including Sprint Planning, Daily Stand-ups, Sprint Check-in, Sprint Review, and Retrospective

Product/QA Analyst November 2012-February 2016

Developed and executed test plans and scripts for maintenance and major releases in a Production Support Team. Testing included unit, application, integration, functionality, validation and regression.

Reviewed test scripts to ensure efficiency and code coverage; responded to inquiries from other teams (customer support, sales, and professional services.)

Implemented test metrics to communicate status of testing and error correction to management.

Tracked product defects from discovery to resolution; documented test case completion and failures.

Recorded all defects in the JIRA tracking system; recreated and regressed issues to ensure resolution of each defect

Performed exploratory testing; navigated across the website to discover any inconsistencies in behavior with different browsers

IBM July 1997-March 2012

Validation Specialist 03/2008-03/2012

Led a global team of 15 resources to support over 30,000 world-wide project management professionals

Revised existing SQL queries to include additional keywords; executed SQL to remove 20% of obsolete data in a DB2 project management application, which resulted in over one million dollars in cost avoidance in 2011

Protected system security by executing SQL to inactivate thousands of IDs during annual compliance program

Engaged in Severity 1 recoveries as the “voice of the customer”; verified issue impact and validated solution

Quality Assurance Test Lead 07/1997-3/2008

Successfully drove prioritization of requirements and bug fixes in code upgrades to maximize customer satisfaction

Developed comprehensive test strategies including function, integration, acceptance and regression testing.

Executed test cases and communicated test status to management team, prioritized and escalated critical defects and performed root cause analysis

Mentored business analysts and programmers in testing techniques

Performed data migration testing for a national provider system during the transition from a mainframe to a DB2 environment

Led the Year 2000 Compliance Team; received the IBM Vice-President’s Team Award for Team Leadership

Prudential Insurance Company 1985-1997 Business Systems Analyst

Gathered and translated business requirements into system specifications

Created reports to identify possible fraudulent activity, which were used by the National Anti-Fraud Division for investigation and prosecution of provider fraud

Trained claims examiners in the use of computerized on-line data entry systems, methods and procedures in medical claims processing, medical terminology and CPT-4 and ICD-9 coding

Northern Group Services, Self-Insured Risk Services, & Intercontinental Life Insurance 1981-1985

Medical, Life, and Dental Claims Examiner

Investigated and processed claims in an accurate and timely manner

Exceeded the established claims quota with a 97% accuracy rate

Handled customer appeals, denials and related correspondence

Education

Upsala College, East Orange, NJ

B.A. Human Resources Management and German Translation (Cum Laude)

Kaplan University, Fort Lauderdale, FL

Certificate in Medical Coding

Contact this candidate