Manager Customer Service
Resume:
Kirt Denney
ac0pkq@r.postjobfree.com
EXECUTIVE SUMMARY
Executive level professional with exemplary leadership, management, training, and technological experience and skills. Proven team building, conflict resolution, and communication capabilities. Seasoned entrepreneur experienced with day-to-day program development, business operations, and internal/ external networking.
PROFESSIONAL STRENGTHS
Versatile professional with 30+ combined years of industry experience in Corporate, Retail, Community, and Non-Profit sectors.
Goal-Oriented Contributor with strong leadership and team-building capabilities.
Leadership Developer with exemplary strategic thinking and interdisciplinary communication skills.
Project Manager with extensive experience coordinating multiple high-level projects including organizational, process, construction, and market growth focused projects.
Technology-Driven User and Coach with a passion for business profitability, process management, and workflow improvement through the effective utilization of technology.
oMicrosoft Office™ Suite, Word (Excel, PowerPoint) – Advanced skills.
oDesktop Publishing Tools- Photoshop, Publisher, and Pages (Mac) – Advanced skills.
oDatabase Management Tools-Extensive experience managing data through digital software.
Entrepreneurial Advisor with a love for helping others succeed in business and community endeavors while positively impacting the community, regional, and national program goals.
Lifelong Learner and Trainer
oDesigning and delivering training content for groups in lecture and workshop forums.
oTrainer of Trainers/ Leaders through workshops and facilitated interactive sessions.
Organizational Manager & Event Planner
oEffectively managing organizational processes for daily operational demands, customer service, quality control, and business administration. Seasoned event planner.
Personnel Manager achieving effective and efficient communications and operations.
oExperienced managing and leading an Executive Team of 10-15 professionals and a staff of 15-25 employees. Exemplary conflict resolution and strategic problem solving skills.
Volunteer Program Manager
o21 years’ experience developing and leading volunteer programs and personnel in community and non-profit organizational settings.
EDUCATIONAL ACHIEVEMENTS
Master, Business Administration (Organizational and Leadership) 2013
Hope International University, Fullerton, CA
Bachelor of Arts, Music Education 1994
Christian Life College, Stockton, CA
Associate of Applied Science, Biblical Studies 1992
Christian Life College, Stockton, CA
PROFESSIONAL EXPERIENCE
The Church Triumphant, Executive Business Administrator October 2014 to Year End 2016
Pasadena, Texas
Achieved retention rate of 90% in first time attendees, up from previous 30%, after implementation of specifically designed growth programs.
Led multiple project efforts including physical construction, organizational restructuring, change management, small team development, and marketing/ media redesign with 100% completion as planned.
Safeway Northern California Division, Assistant Manager, Trainer 14 Years
Soldotna, Alaska – Stockton, California – Concord, California
Developed training system for merchandising and signage that satisfied brand strategy goals.
District Coach for teaching/training in classroom format that established increased staff retention and compliance rates.
Harrison Hills Community Church, Lead Pastor/ Executive Business Administrator 6 Years
Jewett, Ohio
Achieved an annual growth rate of 33%, increasing the constituency from 55 to 220, over 4.5 years.
Acosta/ASAP, Area Training Manager 4 Years
Seattle, Washington
Developed processes to train new employees with a focus on new employee retention.
The Pentecostals of Pasadena, Business Administrator 8.5 Years
Pasadena, Texas
Designed systems to improve organization’s performance financially, operationally, and structurally.
Christian Life Center, Family Leader & Coach 3 Years
Stockton, California
Led a 40% growth in membership and participation within the young married couple’s group from a starting challenge of 425 of people with less than 50% attendance.
Sunday School/Education Department UPCI, State Program Director 2 Years
State of Ohio
Directed summer camps, conferences, and workshops for the State of Ohio.
Established cohesiveness between team members using online meeting tools.
PROFESSIONAL REFERENCES
Available upon Request
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