Sales Information Technology

Mark Taylor

***** ******** *****

Owings Mills, Maryland 21117 United States

Phone: 410-***-****

ac0pkn@r.postjobfree.com

Professional Experience

BROADVIEW NETWORKS

Tier 2 Technician (2014 – 2017)

Performed remote diagnostics and repair of Cisco and Adtran network equipment issues relating to internet connectivity and voice applications served by 5ESS and DMS switches.

Provided support on hosted PBX services and customer premise installed Cisco IADs and Mitel IP phones, paging devices, and all SIP peripherals.

Troubleshoot carrier services including POTS, T1 ISDN, DS3, and Metro-ethernet.

VERIZON

Fiber / Copper splicing technician (2012 – 2014)

Installed new fiber optic nodes and provided service delivery of DS1 and DS3 to customer premise through Fujitsu and Lucent multiplexing equipment.

Provided installation of equipment racks, overhead cable assemblies, and all power equipment and batteries.

Worked aerial and underground fiber optic and copper troubles in the legacy network.

Installed Network interface devices for customer PBX and routing equipment.

Maintained current SONET networks in the Potomac region of Maryland up to OC192.

PAETEC COMMUNICATIONS

Field Central Office Technician (2004 – 2010)

Worked with local vendors to provide transition of service activation with no down time.

Coordinated closely with customers to ensure successful resolution of issues and the highest levels of satisfaction.

Tested, turned up, and installed Cisco and Adtran routers and multiplexers at customer premise.

Ensured central office connections from 5ESS switch to Alcatel and Lucent DACS equipment through to the customer premise.

Sales Engineer (2001-2004)

Provided technical support for sales department during point of sale, and project managed to installation of services.

Acted as a liaison between potential clients’ IT personnel and PAETEC account executives to demonstrate products and services and set expectations for delivery of equipment installation and turn up.

Demonstrated and recommended the services that would enhance existing networks and applications of potential clients.

TELIGENT

Sales Engineer (1999-2000)

Responsible for provisioning and cutover of wireless services for customer's residing in lit buildings.

Point of contact for potential clients’ IT personnel and Teligent account executives, in order to project manage products and services being delivered.

Set expectations for delivery of equipment installation and turn up.

SUPERIOR COMMUNICATIONS

Maintenance Supervisor (1995 – 1998)

As lead installer, I trained and mentored six junior technicians, in all aspects of provisioning and installation of Mitel, Intertel, Nortel, and Toshiba PBX systems

Provided cross-training to streamline efficiency, improve product knowledge and increase product sales.

Secured sales leads and up-sold maintenance contracts.

EXECUTONE

Service Technician (1989 – 1995)

Maintained customer base of installed PBX equipment and peripherals. Installation of moves, adds, and changes to customer phone equipment.

Up sell maintenance contracts and recommended upgrades to customers to enhance capabilities and provide more efficient ways to communicate with their clients.

EDUCATION

US NAVY

Acoustic Sensor Operator (1980 -1986)

Acoustic Sensor Operator analyzing passive monitoring devices for sub-surface vessels location and tracking

Radar operator analyzing bearing to contacts and weather voidance.

Provided search and rescue assistance as needed.

PACE UNIVERSITY (1990 -1993) Information Systems

ROCHESTER INSTITUTE OF TECHNOLOGY (2002) Telecommunications and Information Technology

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