Customer Service Office

ANN LEWIS

**** ************ ****., ***, ******, GA C: 470-***-**** ***.*******@***.***

SUMMARY

Forward thinking administrative and clerical support with more than five years’ experience coordinating,

assisting, scheduling, and supporting daily office operations.

HIGHLIGHTS

Organizational Skills

Recordkeeping

Focused and Result Oriented

Proficient in Microsoft Office (Outlook, Word, Excel) and SAP software

Self-Starter

Customer Service

Interpersonal Skills

Written and Verbal Communications

EXPERIENCE

Ricoh USA, Incorporated, Atlanta, GA 4/2015 to 1/2017

Receptionist

Served visitors by greeting, welcoming, directing and announcing them to the appropriate personnel. Maintained security by following procedures and controlling access, i e. logbook and issuing visitor badges. Performed clerical duties such as filing, photocopying, collating, and faxing. Ensured reception and lobby conference rooms were tidy. Maintained telecommunications system by following manufacturer’s instructions for console operations in answering and transferring phone calls. Assisted with accounts payable, reconciled petty cash each day; distributed incoming mail and deliveries; updated staff telephone directory. Liaison to snack and beverage vendors; performed other related duties as required.

Hankook Tire America Corporation, Atlanta, GA 4/2012 to 1/2015

Customer Service Representative

Provided administrative support to Southeast Regional Sales Director and six members of management. Ensured all sales and service objectives were obtained, conducted customer queries, performed outstanding customer service while insuring problem resolutions. Trained new customer service representatives; made product information and order statuses available to customers, utilized standard office practices, ordered office supplies, negotiated office equipment lease, and typed correspondences in Director’s absence.

Creative Marketing, Winder, GA 8/2007 to 4/2012

Corporate Receptionist

Served as Corporate Receptionist to Company Owner, Marketing Director and support team. Greeted visitors and directed clients to appropriate personnel. Operated switchboard; screened and forwarded calls. Handled client inquiries; provided employment applications; distributed incoming mail and deliveries; updated staff telephone list. Maintained visitor’s log, performed office filing, typing, and copying. Coordinated office staff meetings and kept inventory of office supplies.

EDUCATION

Certifications, Hotel and Restaurant Management

Stone Academy, West Haven, CT

Graduated Academic Honors

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