Customer Service Human Resources

Margaret Briggs

**** ******* ******* ****

Monroe, North Carolina 28110

Email: ************@*****.***

Phone: 704-***-****

Skill Summary

Highly detailed oriented, organized individual, that is accurate with data and daily tasks. Computer abilities include Microsoft Office 2010; Proficient in Word, Power Point, and Excel. Possess Supervisory as well as Leadership skills with excellent interpersonal skills. Holds effective problem solving and critical thinking skills.

Professional Experience

Monroe, North Carolina South Piedmont Community College 2011-2013

College Work Study

HRD (Human Resources Development)

●Provide administrative support to the HRD Director and Department.

●Process information requests by instructors and students

●Clerical functions such as preparing correspondence, receiving visitors, and scheduling classes.

●Responsible for preparing class packets and completing class visits to ensure class objectives are being met

Library

●Support the library director and staff in managing library functions, including cataloguing, providing reference assistance to library patrons

●Answer computer-related questions, trained students in research techniques

●Full oversight of news, periodicals, and reference section

Monroe, North Carolina Adecco Staffing 2007-2009

2004-2005

Customer Service/ Dispatcher/Office Assistant

●Provided excellent customer service as a temporary employee at different locations

●Clerical work not limited to data entry, Microsoft word, Excel, filing and answer a 25 line switch-board

●Worked with the customers as first line of contact for complaints

●Verified payroll reports for telemarketing staff for a window manufacturer

●Completed daily Sales and Efficiency Reports of 15 telemarketers for a window manufacturer

●Trained up to five new hire telemarketers at a time to ensure success

Monroe, North Carolina Besam Entrance Solutions 2005-2007

Administrative Assistant

●Assisted Human Resources in staff management and hiring process

●Managed payroll for up to 25 temporary employees

●Maintain time cards and attendance reports for over 100 employees

●Maintained purchase and receiving orders and coded invoices for payment approval

Education

Monroe, North Carolina South Piedmont Community College 2011-Present

Business Administration Member of Phi Theta Kappa Associate Degree 50 hours

San Antonio, Texas Hallmark Institute of Technology 1991-1992

Office Management with Computer Specialization Diploma/Certificate

Contact this candidate