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Customer Service Manager

Location:
West Hartford, CT
Posted:
June 06, 2017

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Resume:

Edward Chang

*** ******** ***, **** ********, CT 06105

Phone: 630-***-****

Email: ac0pis@r.postjobfree.com

Chang Page 1

EDUCATION AND PROFESSIONAL TRAINING

B.S. Philosophy: May 2007

Wheaton College – Wheaton, Illinois

A.A. General Studies: May 2005

Valley Forge Military College, Wayne, Pennsylvania

• Commissioned as an Officer into Army Reserves upon completion of ROTC and was the top ranked cadet out of 19

• Student Government for 2 years; Student Government President PROFESSIONAL AND LEADERSHIP EXPERIENCE

Property Manager October 2016 – Present

Meadowbrook Gardens, Mansfield, CT

• Day to day operations of an 86-unit student focused community near UCONN and ESCU including rental accounting, maintenance issues, staff management, and leasing process for renewals and initial new construction lease out

• Handle all leasing responsibilities from renter inquiries, showing/touring available units, attending housing fairs/events, and move out move in procedures using Appfolio.com

Chief Operations Officer

FlexBox Mobile Storage and 1800-Haul Out, Philadelphia, PA January 2012 – February 2016

• Day to day operations of mobile storage, moving and hauling company and direct answer to owner/CEO as top employee

• Oversaw full operations of Philadelphia, Allentown and Pittsburgh branches

• Responsible for all sales of 2 businesses, answering business line, customer service, marketing initiatives

• Conducted vehicle dispatch, set daily operational schedule, all maintenance, book keeping, and long range/short term planning

• Hired all employees, ensured development and training of processes and safety standards

• Evaluated performance and determined raises through counseling and setting expectations Property Manager

NBC Johnston Capital, Philadelphia, PA October 2014 – March 2016

• 45 units within 4 separate buildings in University City area of Philadelphia mainly of UPENN and Drexel students

• Marketed, showed, leased and maintained all units. Collected rent and documented all activity/work orders through RentPost.com

• Ensured facilities were maintained, scheduled snow and trash removal, and other contractor requirements Account Executive June 2011 – November 2011

CORE Print Solutions, Naperville, Illinois

• Assigned one of the largest territories to sell business machines and process solutions to small to large businesses, proficient in cold call, meeting with potential clients and the 7 step selling process. Quality Control Technician

Eagle Flexible Packaging, West Chicago, IL September 2010 – April 2011

• Assistant to Director of Operations in management processes. Inspect all finished products produced by Eagle Flexible to ensure they meet required specifications, and quality standards are met prior to, during, and after production. Army Infantry Platoon Leader June 2008 – August 2009 Army, Afghanistan, in support of OPERATION ENDURING FREEDOM 2008 – 2009

• Combat experience as a leader of a Security Force Platoon of 40 soldiers, responsible for the personal security of multiple VIPs, Generals, and the Ambassador of Afghanistan to the U.S., and the operation and logistics of SECFOR Platoon.

• Administrative duties regarding all vacation/leave, awards, pay issues, equipment tracking, and disciplinary matters

• Constant planning and adjusting of operational calendar; daily, 7 days out, 30/60/90 day operation plan COACHING EXPERIENCE

Offensive Coordinator

Post University Men’s Lacrosse (Div-2) – Waterbury, Connecticut July 2016 - Present



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