Lola M. Fletcher, PMP®, PMI-RMP®, ITIL® Expert

**** **** **., ***** ****, TX 75104

Contact: 469-***-**** Email: ac0ph0@r.postjobfree.com

Transition Executive for BPO and Data Center Migrations and/or Consolidations (P2P, P2V, V2V and Cloud Migrations). Responsible for transitioning IT operations, platforms/resources and staff. Experienced in advanced project/program management with solid leadership experience and communication skills to ensure successful delivery of projects with remediation and mitigation of any risks and issues. Additionally, cultivate strong relationships (internal and external) with a strong focus on service quality and customer satisfaction with outputs of business development and customer retention as key performance indicators.

CERTIFICATIONS

ITIL® Expert - AXELOS

Project Management Professional (PMP®), Project Management Institute (PMI)

Risk Management Professional (PMI-RMP®), Project Management Institute (PMI)

IT Project+ 2009 and IT Project+, COMPTIA

Six Sigma Greenbelt

Microsoft Certified Professional (MCP), Microsoft Corporation

Microsoft Certified Systems Administrator Training (MCSA), University of Phoenix

Program Management Professional (PgMP), Project Management Institute (PMI) – In Progress

PROFESSIONAL EXPERIENCE

Dimension Data 10/2015 to 6/2017 (Contract Ending)

Transition Executive

Plans and manages IT Transitions for large, complex accounts and obtains approval and agreement from various lines of business and executive stakeholders.

Develop and manage the ITSM Transition Management Plan in conjunction with defined solutions and high-level scope from Solutions Architects and/or Sales Execs

Budget development using associated cost model and high level scope; and budget management with focus on deal margins and P&L

Executive Status Presentations including EVM and Scope Management

Work with Project Management staff (internal and customer) on overall design and migration plan

Executive Stakeholder Management and Executive Status Reporting and Reviews

Communicate and plan with internal migration staff the overall requirements and help translate those into specific tasks for master Transition Plan

Integrated Master Schedule Development and Management with focus on related task dependencies, time constraints and resource allocations and utilizations

Risk and Issue Management focusing on Quality Assurance and Controls

Compliance Management and Escalation

Ensure the technical and process complexities of the integration are understood and addressed.

Overall responsibility for work stream/tower leads ensuring the understanding of priorities tasks completion.

Lead and direct internal and customer staff in identifying and deploying the required migration solution

Functions as an escalation point for advice, solutions and directions according to company and business partner goals, objectives and business requirements.

Dell, Inc 10/2012 to 1/31/2017

Transition Management Consultant

Supports pre-sales efforts as needed by advising solution developers to identify all start-up duties, transition tasks, and associated cost/schedule

Manage the development and execution of multiple projects ensuring cross functional alignment with approved program requirements internal goals and KPIs

Define, manage and communicate the priorities and roadmaps for key technology initiatives for our Customers

Directs the execution of the master transition plan and reports program management metrics to senior management

Direct project managers in execution and compliance using PM3, PMI and ITIL methodology and processes

ITIL Assessments, Process Improvements, and ITSM Tool Design and Implementations

Facilitate PIW/PPWs, stakeholder, weekly status review meetings, workflow discovery reviews and documentation

Preparation and execution of overall project plan and project schedule

Program/project performance and progress reporting (including Executive Status Reports)

Manage standards, procedures, and practices as outlined in Contracts, MSAs and SOWs

Risk and Issue Management w/focus on Risk analysis, response and contingency planning

Controls project requirements, scope management and change management issues

Establish and monitor Service Level Metrics for measuring contract success criteria

Work with Client Executives, Service Delivery Managers, Service Tower Leads; and Customer project teams to plan and execute solutions that ensure successful service management implementations.

Tests and verifies validity of implemented technical solutions, providing feedback as appropriate on problems and issues.

Mentor and train project managers and Customers on ITSM Platform utilization and functionality

Program POC with Customer Executives and Senior Management, other Dell Services Organizations, and vendor partners to supports all Dell service product lines

HCL/Energy Future Holdings 10/2011 to 09/2012

Senior Project Manager/ Transition Consultant – Manage datacenter infrastructure projects from initiation to close ($1M+)

Direct project team in execution and compliance using PMI methodology processes.

Monitor and control projects, ensuring efficient utilization of project resources

Facilitate stakeholder, weekly status and Executive/Steering Committee review meetings

Managed the creation and execution of master project plan

Budget and Forecast Management (including Cost and Schedule Analysis)

Create and maintain baseline and updated schedule estimates

Management of cross blended and cross functional teams (onshore/offshore) and 3rd Party Vendors

Conduct and direct Project Health Assessments (including compliance reviews)

Risk Management w/strong focus on analysis, response and contingency planning

Controls project requirements, scope and change management issues

Mentor and train associates and team members in PM methods, procedures or processes

Monitor and report program/project performance and success criteria

Work with Client Management and Operations Leads to plan and execute solutions that ensure successful project delivery.

Dell / Perot Systems 4/2009 to 8/2011

Program/Project Management Senior Advisor

Management the delivery of multiple med-large infrastructure projects (network and wireless upgrades, DC and app migrations) with informal blended teams (internal and external) from initiation to close ($400k – $9.2M Budgets)

Direct project managers in the execution and compliance using P3MM and PMI methodology processes, standards, procedures, and practices in conjunction with the Customer to meet the contractual agreements

Monitor and control projects, ensuring efficient utilization of project resources

Facilitate stakeholder, weekly status and Executive/Steering Committee review meetings

Preparation, execution and management of overall project plan and project schedule

Budget and Forecast Management (including Cost Model and Schedule Analysis)

Conduct and management Project Health, Quality and Improvement Assessments (including compliance reviews)

Risk Management w/focus on Risk analysis, response and contingency planning

Controls project requirements, scope and change management issues

Mentor and train project managers and project team members in applicable PM methods, procedures or activities

Vendor Management and Contract Administration

Establish and monitor metrics for measuring program/project success criteria

Program/project performance and progress reporting

Work with Executive, Senior and Account Management Teams to plan and execute solutions that ensure successful project delivery.

MEDHOST, Inc. 1/2008 to 1/2009

Implementation Project Manager

Managed the delivery of multiple projects (medium to large infrastructure and application migration and integration projects) concurrently that included moderate to high levels or business or technical complexity and risk, and involving multiple business areas and stakeholders.

Facilitate Project, Stakeholder and Executive Committee Meetings

Budget and Contingency Funds Management

Risk Identification and Management

Project design and integration management with the Development Teams

Project Documentation and PMO Process Development

Performance and forecast reporting to Senior Management

Managed scope verification and Transitions to Operational Support

CompuCom Systems, Inc. 3/2006 to 9/2007

Project Management Mgr - Reporting to Senior VP, Sales and Services -Managed the project team responsible for implementing/managing vendor management;

Implemented Six Sigma methodologies and customized process for internal best practices resulting in a reduction of processing time

Incorporated Canadian and Program Account projects that generated over $750K in revenue

Developed and implemented automated process that resulted in 50% increase in service delivery

Team Acquisition and Development

Budget (P&L) and Cost variance analysis and reporting to Senior Management

Risk identification, Analysis and Risk Response Planning (including contingency planning)

Business Process Development and ISO Process Development

Stakeholder Meeting Facilitation and Financial/Schedule Performance Reporting; and forecasting to Senior Management

Work closely with Senior Management, BD Managers and Development Team to plan and implement new infrastructure project

Utilized PMI and ITIL Processes to plan and execute solutions that ensured project completion; and service delivery management.

Computer Sciences Corporation 9/2000 to 2/2006

Project Manager/Transition Lead –Global Transition Management Team

Project Management from initiation through close, including pre-sales planning, scope development, project estimating/budgeting, schedule and resource management

Onsite Process and Knowledge Gathering and Interviews

Quality assurance and root cause analysis reviews

Risk identification, gap analysis and risk response planning

Stakeholder Meeting Facilitation and Internal/External Weekly Status Review

Project Budget and Schedule Performance Management and Reporting

Facilitate JAD sessions for requirements gathering and Use Case development

Service Desk and Customer Staff Training and Development

Managed KB scripts development and Knowledge Tool updates, Lessons Learned and project archives

Managed scope verifications and Handoff to Operations (Steady State)

EDUCATION

Capella University – Minneapolis, MN B.S. Information Technology – IT Project Management

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