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Customer Service Administrative Assistant

Location:
Charlottesville, VA
Posted:
June 06, 2017

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Resume:

Kelley T Bennett

*** ********* ****

Eagle Rock, VA 24085

540-***-****

Experienced Administrative Assistant with a demonstrated history of working in Client Services, Customer Service requiring Supervisory Skills, Event Planning, Volunteer Management, and Cash Handling

Experience:

Piedmont Virginia Community College, March 2014 – Present Administrative Assistant, Admissions and Advising Center

Multi-task in a high volume office as a first point of contact for students, faculty and staff, and peers

Assist students with application and enrollment process

Manage student records with confidentiality

Manage 14+ staff calendars using Outlook

Complete purchase requisitions and travel reimbursements

Answer Subpoenas for Student Records on behalf of the Dean of Student Services

Help students petition for VA State Domicile according to state law Germanna Community College December 19, 2011 – March, 2014 Administrative and Office Specialist

Department: Workforce and Community Development

• Provide Administrative Support for the Transportation Classes, including CDL Certification, Dealer Operator, and Motorcycle Training

• Perform general office duties (copying, scanning, laminating, providing client service by phone, assembly of class packets and marketing materials

• Represent the college for community events on and off campus StellarOne (formerly Second Bank & Trust) 8/2009 – 9/ 2011 Head Teller

• Direct Supervision of two tellers

• Management of personal cash drawer and main vault

• Providing client service at teller window and over the phone BB&T 5/ 2008 – 7/2009

Teller Supervisor

• Direct supervision of seven tellers at two branch locations

• Management of personal cash drawer and main vaults

• Providing client service at teller window and over the phone Second Bank and Trust 6/2001 – 5/2008

Call Center Manager

• Direct supervision of four employees

• Provide client service over the phone

Education:

Culpeper County High School, Culpeper, Diploma

Germanna Community College, General Studies, No Diploma Piedmont Virginia Community College, No Diploma

Skills:

Microsoft Outlook and Word, PeopleSoft, SAILS, Blackboard, Active Data, Copier/Scanner/Fax, Customer Service, Multi-tasking, Multi-line Telephone, Time Management

References:

Available Upon Request



Contact this candidate