To Whom It May Concern:

I would like to take this opportunity to thank you for considering me for this position, and to express why I feel I am suitable for the job.

Firstly, I believe my educational background has prepared me well for the tasks required for this job. I am a graduate from the Computer Engineering Department of the High Institute of Engineering in Egypt, and finished a post graduate studies degree in the same field. Secondly, my work experience has given me every opportunity to gain experience and insight that will prove extremely beneficial not only to perform to the highest standards, but to grow and learn. I have more than 9 years of experience in the IT field; three and half years at Archroma with Clariant International Ltd, and three and half years at Armanious Group with Eva Pharma – Eva Cosmetics. I have also been a part time freelancer in other firms since 2006. During my time with these large organization, which had a headcount of more than 3,500 employees, I serviced more than 1,000 computers and laptops which gave me the opportunity to deal with different people from more than 25 countries with different backgrounds and departments. These experiences allowed me to develop my communication skills since I was required to work with such a large team, and my project management skills as I prepared reports throughout and upon completion of each project. I learned how to satisfy customers’ needs, work under pressure, perform multiple tasks quickly, and meet my employers’ demands. Thirdly, I have taken every opportunity to better my language skills. I am a graduate from the Patriarchal College English Language School, I studied all my courses in university in English, and I prepared the work for my Masters in English. Additionally, I have dealt with people from a wide variety of countries at work, which gave me the opportunity to practice and improve my English.

Outside of work, I have tried to engage myself in a variety of activities including sports such as soccer and tennis as well playing piano and traveling. I have thus far explored over 20 countries.

Overall, I believe my educational background, my work experience, my motivation to improve and learn, and my leadership and teamwork skills will help me be a valuable asset to your company.

- Mina Saad

MINA RAOUF SABRY SAAD

San Diego, CA Cell: 619-***-**** Email:ac0ozw@r.postjobfree.com EDUCATION

Masters in Computer Engineering 2010-2014

Arab Academy for Science, Technology and Maritime Transport, Cairo Branch El Moushir Ahmed Ismail St., Heliopolis, Cairo Governorate, Egypt B.S. in Computer Engineering 2003-2008

High Institute of Engineering, Culture & Science City Central Ring Road, 11th District, 6th of October City, Egypt Global Knowledge Cairo 2014

16 Moustafa Refaat St. Block 1137, Sheraton, Heliopolis, Cairo, Egypt Jupiter 2000 2010

1 Makram Ebied, Nasr City, Cairo, Egypt

American University in Cairo 2004

AUC Avenue, P.O. Box 74, New Cairo 11835, Egypt

Greek Catholic Patriarchal College (Secondary School) 2003 165 Ramsis Street, Faggala, Cairo, Egypt

COURSES & ACADEMIC PROJECTS

• A+(Hardware & Software) at American University in Cairo

• Graduation Project for Computer Engineering B.Sc.: Sales & Inventory Management System

• MCTS - MCP – MCSE – CCNA – Studied in University courses.

• N+ at Jupiter 2000

• Performance Result Description at Eva Pharmaceutical Training Center

• ITIL Foundation Certified at Global Knowledge Cairo SOFTWARE / SYSTEM SKILLS

Very good knowledge and experience using various Windows and Infrastructure applications including: MS Windows, MS Office, iOS, Virtualization (Hyper-V – VMware), Remote PC Management, Active Directory and Windows Servers. Very good knowledge with ticketing systems, ITSM, ITAM, Service Now, Backup, IT Policies, customer training and project management. 9+ years of experience with troubleshooting, software and hardware installations, helpdesk support, IT purchasing and IT inventory and warehousing. LANGUAGE SKILLS

• Arabic (Fluent)

• English (Professional Language Proficiency)

WORK EXPERIENCE

• Paradise Pharmacy, San Diego (part-time) Mar 2017 – Present 502 Euclid Ave, National City, CA, 91950

• IT Specialist

• SYLVIA CO. FOR EMBROIDERY (part-time) Jan 2006 – Mar 2009 30 Al Shabrawy St., Rod El Farag, Shoubra, Cairo, Egypt.

• IT Engineer

Job description and performed duties are available upon request

• Armanious Group Mar 2009 – Nov 2012

(EVA Pharmaceutical, EVA COSMETICS, EVAGRO Agriculture, AKHNATON Trading, AKHNATON Distribution, AKHNATON Engineering, AKHNATON Construction, NEFERTITI Chemicals) Armanious Group Tower, 9 El Sharekat St., Opera, Abdeen, Cairo, Egypt

+ Group IT Help Desk Assistant. Promoted to “Group IT Help Desk Engineer” in Feb. 2011

• Providing all the Group users with technical support and assistance for all IT equipment and facilities (printers, notebooks, PCs ...etc.) in order to secure the daily business operations and activities.

• Providing technical support and troubleshooting to users located both inside and outside the company through phone calls, tickets, over network “VPN” or on site visits.

• Serve more than 500 PCs/laptops inside the main building and more than 2000 in country branches.

• Resolve problems related to computer hardware, operating system, software, network, or printers.

• Activate new accounts and emails for current or newly hired users, solving outlook or webmail problems which may occur.

• Installing the required software and operating system on different PCs.

• Perform necessary computer hardware repairs and maintenance tasks.

• Ensure proper user data backup procedures are followed.

• Perform operating system installation and configuration.

• Providing IT support to projects / sites locally or remotely either when opening new branches, offices, warehouses or new factories.

• Responsible for warehouses arrangement, stocktaking & supervising in all locations.

• Archroma “Clariant International Ltd” Nov 2012 – April 2016 19 Khalil El Aroussi St., 11757 Heliopolis, Cairo

+ Senior Country IT Support – Acting as IT Manager & EMEA IT Coordinator – Project Management. o Manage Egypt & Turkey information technology and computer systems. o Ensure that timely IT-Support provided across Egypt and Globe. o To meet SLA's on Service desk tickets on timely basis o To prepare PCs/Laptops/Servers according to the company standard and ensure that all the PC/Laptops/Servers are working with optimal performance.

o Plan all IT-Support tasks and projects, document all the processes within the IT-Support scope, Documentation of technical solutions and lesson learned in IT-Support. o Responsible for backup across all Egypt & Turkey sites using available technology trends. o Provide hardware and software troubleshooting for users to ensure smoothness of operations. o Implementing enterprise deployment and management using Microsoft SCCM o Manage Virtual environment using VMware and Hyper-V. o Support global Active Directory operations.

o Maintain and manage access control, time attendance system, wireless Network and IP Phones. o Design, develop and implement Company IT policies and procedures. o Perform technical configuration in the client environment (files configurations: setup of ports, connections, as well as the execution of predefined & verified scripts); o ITSM Process creation and introduction for Incident, Problem and Change Management, along with KPI and SLA reporting for Archroma Management

o New On-Boarding and Off-Boarding Users processes, new processes for hardware ordering, Service Catalog, inventory and Software Asset Management, within ITAM. o Upkeep of IT Documentation for End User Computing (IT Usage Policy, User Guides etc.) o Hardware: Purchasing at a cost saving globally, End User image design, deploying to global sites o Managing multiple global projects.

o Migration: IT infrastructure separation of Archroma from Clariant in 4 countries (8 sites). o Global IT Infrastructure Stabilization Project. (Barcelona, Spain) EXTRA CURRICULAR INTERESTS

• Travel: independent and missionary travel to over 21 countries REFERENCES

Available Upon Request Last updated 03.05.2017

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